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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting my existing phone number

I was out of Canada for about THREE and Half months. When trying to reconnect today, your site did not allow me to transfer (port) the number, despite the number being listed on my profile. The SIM did not activate with prompt saying it is NOT recogn...

Resolved! US travel & Roaming

I am traveling to the US soon. I have lot of data on my plan. Can I use this data while in the US or do I need to activate the US roaming to be able to use my line in the US?

Resolved! Locked out after one try

I cannot get into my account. It locks me out when I input my saved password which is correct. Says wait an hour. Says too many attempts. It has been weeks and I try once a day. To reset password won’t sent OTP

Heading to Mexico

I currently have a USA/Can plan and am heading to Mexico for a week, I would like to use my phone as I do at home.. which add on do I purchase??

Picture texts

How do I get picture text on my OnePlus phone

ESIM question - Porting

Hello, I ported my number from Freedom to Public (confirmed on the app) on Saturday. Whenever I disable the Freedom SIM I do not receive calls/texts (mobile data works). And enabling both ESIM and physical Freedom SIM everything works. Question:...

Not received sim

Hellomy name is Leili Fallah and I placed my order 3the of July. no SIM card is received yetmy email address is***@***

Resolved! port issue

I ported my number from PC mobile but that number is not active in public mobile what should i do?

Payments

Hi, why they charged me twice in June, I ordered the 50 Gig, and they charged me for the 3 Gig plan also

Moving from Virgin Mobile to Public Mobile

Hello, Could you please let me know what is the process to move from Virgin Mobile to Public Mobile? It's very important for me to keep my existing phone number, I have it for many years. Thanks!

US Add on

I am from Canada but going to the USA for vacation. What add on do I need to use my cell in the USA and not be charged crazy usage fees to use my phone?

account information

Hello. I am having trouble getting into my online public mobile account for anything. I cannot order another sim card or find out any information or send a ticket or change my address. All I can do is look at the information. When I go to chat it ...

Car

Does PM offer a vehicle package

UK roaming : I plan on travelling to UK for 10 days. Is there roaming package i could activate ?

I plan on travelling to UK for 10 days. Is there roaming package i could activate for this duration ?There is a 500 mins international calls active in my account however i believe this is just from within canada, is that right ?

New account. App says my account is fine. My phone isn't connecting

I ported from FIDO last night and confirmed via text that I wanted to port my phone number. This morning, the Public Mobile app shows my account is active (and the FIDO app says my acct is close). But on my phone, no cellular connection.How can I get...

Travel to US

I just purchased the 50GB Canada US plan. When I cross the border to the US, do I need to do anything like switching to a particular provider (ie. Verison, T-Mobile) or change any settings on my iphone?

Referral Bonus?

I have referred my wife and my rewards acknowledge that she used my referral code. How do I use this to save dollar each month?

Resolved! Service in Alberta

I am planning to move to Alberta, where i am looking forward to keep my current PM plan. Wanted to know how reliable the PM service is in AB?

Address change

Not working in profile.

Reward change?. How to credit my bill each month

Resolved! non activation on new subscription

My phone number has been ported but I cannot activate my sim as I cannot access my activation code

My iPhone 12 lost cellular settings

Hi,my cellular settings state: ‘set up cellular’ it looks like my phone forgot esim settings. When I scan the original email qr code, it says it cannot install and to contact my carrier. When I try to purchase a new Esim, the pay and install button i...

Resolved! Can I get the Bonus Data period Extended?

I've barely used a fraction of it.As a loyal Public Mobile customer for over 6 years, I'd expect there would not be an expiration date to use the bonus data fromt he legacy plan I've had for years.Please can someone help with this. I need this extra ...

Resolved! Sharing cell number between two phones with esims?

I presently use an esim with my PM. I am planning to get a new phone and will keep my old phone as a backup. Is it possible to order a new esim on my new phone with the same cell number and disable the esim on my back up phone until i need it in case...

Resolved! 50GB Data within Canada and the US Plan

Hello Community, I recently got the 50GB within Canada and the US Plan with "unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging". Can I use my data and call someone while being in the US or it only ...

Resolved! US Data

I just subscribed to the 50 gig Can/US data package. It said something about an ESim in the description. Do I need to do anything before I use the data in the US?

Resolved! How to access rewards?

I have been given this Loyalty Bonus reward:240GBHow can I use it before it expires?

my account hacked?

My account shows calls that I have not made!How to stop those activities so I don't get billed for calls I don't recognized?

Resolved! I need an Agent

I can not log in to my account. My email/phone number both say "failed login" I currently have no service and an error message on my phone saying i need to up date my cellular data and cannot make or receive calls. I can not stress how beyond frust...

Resolved! Porting issue

I ported from Telus and confirmed with my carrier via text I wanted to port. Received message from Public Mobile to restart phone (which I did).Telus sim no longer works. I can receive texts but not send. Can receive calls but not call out. Have re...

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