Community

Switching to a new plan

I have been a customer for many years now.  I have accumulated loyalty dollars and many referral dollars.  Just to be told I can now longer have those perks and now have to pay  the full $25 per month.  I still only have my old plan with 1 G of data,...

purchased a new plan with more data and did not get the data

purchased a new plan with more data and did not get the data

public mobile monthly plan increase. Why?

my number is not porting

my number has not ported.  need to speak with customer service 

Sim Card sent to a wrong address

Hi,As a new customer, while registering to get the sim card, I put a wrong unit number by mistake, so the sim card sent to the wrong address. I wonder how can I order a new one since I didn't get my Public Mobile sim card. Thanks,Ideh

Low bars in a 4 and 5g area

When I am at home I have 1 bar/signal but when I check the Public Mobile Coverage page I should have 4g and 5g. I would say more often, I have very limited and pour signal since switching to PM. Is this what I can expect?

My data addon reward gone

Hi. I switched my subscription recently. But now it removed my data addon which i got for my loyalty and switching to points system. Before, public mobile never take my addon. But now they removed it around 300 gb data addon. I didn’t know about this...

My current plan is 15 per month. Do I need to pay when I receive incoming international call from HK

My current plan is 15 per month.  Each month I have 100 Minutes Canada-Wide Talk.  Do I need to pay when I receive an incoming international call from a bank in Hong Kong ?When I ask Robot customer support the following question: "My current plan is ...

Can't activate new account on Public Mobile App

I am a new customer and have my new public mobile SIM card. I recently downloaded the app and tried to activate my account on Public Mobile App. When I click the login button a white loading screen comes up and never loads, it shows blank content.

Community sign in

Why can't I use my original community name and sign in through that? How can I sign in with my original account and not have to use this new account?

Higer bill

My bill went from $111 every 3 months to $124 for no reason. No changes had been made so I'm not sure why this happened or how I can solve it. Having to come on this community every time there's an issue has become such a hassle. How can I solve this...

Locked out of account

My father has been have been locked out of his account and can’t reset his email or password. It just keeps telling him that he has to reach the max number of login attempts but he hasn’t logged in for a few days. Please help as his Mastercard is exp...

I am trying to get a new esim card but when I am trying to enter my credit card information it error

I am trying to get a new esim card but when I am trying to enter my credit card information it errorS out stating the PIN code not matching the billing address. I have tried multiple cards but the same issue. Can someone assist on this?

Travelling to Dominican Republic

Is there a way to make calls in the D.R. with PM?

Calls in US

Is it possible to get a day or two of calling in the US? What if you are travelling to the US for a few days and want to make calls?

Service

Please connect me. I have not been connect to the internet please help me. I am being charged but cannot use my internet when I am away from my home. Something is seriously wrong with the connection. I put the new Sim card in when it arrived and set ...

How do I cancel my account????

forbidden A1

Has anyone resolved the Forbidden A1 problem? I have cleared the cache/ cookies and it is still a problem. I can't access my account even though my credit card was charged. I would like to chat with a live agent, but I can't login to create a ticket,...

cell number transfer

want to make sure my account is cancelled as of June 20,2024.WELL THIS IS A WASTE OF TIME.THE WORST SERVICE PROVIDER EVER!

log in problem

Hello, I've been member for almost 1 year and usually check my account through the mobile app.. no problems and usually it opens up directly to my account information and phone history.  Today I tried to log into my mobile app and it asked for my ema...

App UI not letting me purchase E-sim, any work around?

I got a new iPhone 15 pro and want to purchase an eSim. When I click purchase, a pop-up appears and the "pay and install" button is hiding under a banner so there is no way to click it. Is there a workaround? I've been carrying both phones around sin...

No ringtone audible when making a call to a landline from an iPhone 11.

Ringtones are audible when calling another mobile phone.  With landlines, there is only silence until someone answers or it goes to voicemail.  

Does Add on roaming data can be transferred to canada?

I selected the incorrect data add on. Instead of canada, i misclicked data US roaming

Over charged on acct

i made my payment on 20 June /24   and today 30 June 24 i was cut off as out of minutes -- a check of history showed untold incoming calls or texts from a number i do not know   and that i did not contact - an error has occured in the system and i ca...