Hello.
I'm a little late to the part @Julianna0130 but after speaking with a CS Agent yesterday, this information may shed some light.
Hello KennethJAdams,
Thank you for reaching the Public Mobile Team and for bringing this matter to our attention.
My name is BLANK, and I'm happy to assist you today, I hope this message finds you well.
Thank you for your collaboration with the other Community members.
Regarding the delivery time frame for the sim card orders, these are processed and shipped within 3 days, after that, the Canada Post service delivery time frame is 2 to 3 weeks.
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Hopefully this clears things up a bit. So it still could take up to another week or so to get it. A lot of folks are frustrated with purchasing SIM cards directly from Public Mobile. Just an FYI, the fastest method is Amazon if you have it or know someone who does. Can get it the next day or day after if you have Prime. Here's the link.
https://www.amazon.ca
Don't give up just yet. Their current process of sending SIM cards does suck and needs serious improvements but the cell service itself is pretty darn good plus the members here on the forums, friggin awesome! There's usually someone on the boards checking all the time for folks like you who need help. We're all customers like you.
In closing, if you did your homework before you signed up with Public Mobile, you'd know there really is no call center to call for help and everything is done here on the forums. Hence the reason why it's so cheap!
