Hey Angie,I'm thinking the quickest method would be try again (double pay) and then reach out to Customer Service to have the original payment posted as a credit on your account. Just my thoughts anyway. You'll need to send a private message to Cust...
My father also cannot complete his activation. Sadly he’s in a sign in loop. Signs in, enters code, clicks resume activation and puts him on another login page with email/pass not working after that.