Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi I am Trying to pay my bill but seems I can't remember my password so I click on password reset and I never receive the email. I've tried several times. I've checked my spam folder as well and nothing. This issue and the fact it took over 2 weeks f...
Hello, I'm transferring my phone # to another provider. I started this process ~ 4 hours ago and have yet to receive any notification from PM so I can end service here and transfer out. I'm told switching from any other provider takes minutes....I sh...
I transferred my number from eastlink yesterday and I cannot send or Phone calls
the koodo store supposedly ported my telus number to Public but it didn’t work
Hi, on my "plan and add-on" page, it shows the following:I am not sure if it indicates I already had 1GB add-on or my add-on purchase didn't complete and is waiting for funds? I remembered I bought 1GB add-on, but I never used it and now all my date ...
Want to keep exiting service on new phone, due to other phone being stolen, what are the steps to activating new phone.
Can phone but can't send text out
I chose a plan for this momth but now I realize that my previous plan just charged for me now? How can I fix it?
I have tried using view history usage but it just shows me since october something, not much info available. Any idea? I wish to filter just 2 phone numbers. Help please!
I am trying to add my PM phone number as the eSim to a work Telus phone I got today. Says I need a QR code or code that I received from PM. Anyone run across this yet?
Referred a friend Oct 5th 2021, he hasn't recieved his $10 and I haven't seen my $1 credit either. Put in my referral number at time of activating his account. Where do I turn to get this resolved?
Can anyone tell me the response time for the CSA's today? I need to know if I have the no reply glitch again. I have an urgent issue. thx
I’m not sure when my data resets itself?My paying date is the 5th of the month.Does that mean my data resets for the 6th of the month?
Hello, I would like to pay for my daughter's plan(due credit card was charged) but I can not find her account.
Every time I try to make a call my phone says I have used up all my minutes. When I went into self serve to check how many I have used I have only gone through 10 minutes out of my total 100 minute limit, I don't make calls very often. This is the se...
Hello! I need help with managing blocked numbers / No Caller ID calls. My doctor's appointments happen over the phone. The doctor calls with "No Caller ID." The calls go straight to voicemail. I do not have the opportunity to pick up. Thank you for...
I have activated my simcard but there us still no service what should i do? Ples i need your urgent help
Hello, I have 2 GB data, but it stopped working for a few days.
I tried with 2 credit cards and it keeps saying error below: Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged. What can I...
I just purchased an US talk add on which is not working
I've read community posts suggesting a friend has to sign up for at least a $25/month plan for you to get the refer a friend reward. Where does it state that anywhere in the refer a friend descriptions/details on the we site? That was never mentioned...
Hi, over a year ago I had issue with my iPhone 8plus incoming calls randomly going directly to voicemail. It seems to be mostly “unknown caller id “ numbers but regardless my phone is pretty useless if it isn’t accepting calls. I went thru massive tr...
Hey so I have a LG Classic Flip Phone and I can send messages and I can make calls but I can't send or receive mms what do I do?
Hello, my service recently ran out and I cant create an account with the information that was provided on the sim card. What can I do?
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