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Data does not reflect reality

Shalakagodha
Great Neighbour / Super Voisin

My data usage did not refresh after monthly payment. Still showing old available data. I am on a $25 plan 

4 REPLIES 4

softech
Mayor / Maire

@Shalakagodha   Please try again with Incognito mod as well as the "refresh" trick shared above.

 

Usually they should be good.  However, there are small number of customers whose accounts do not have the new data limit loaded onto the accounts after renewal.  So, if you do not see your data refreshed with new bucket of 1GB data, please open ticket with PM Support

 

(expand the Spoiler if you need to contact them)

Spoiler

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

LeePublic
Deputy Mayor / Adjoint au Maire

I've been having the same issue, I just click on the refresh button below the usage stats. Though it can be inaccurate by a couple hundred megabytes....

Yummy
Mayor / Maire

Refresh page, try different browser, try opening page in incognito mode, clear browser's cache.

RossN
Mayor / Maire

@Shalakagodha Hi try deleting your cache and cookies try a different browser in ingognito mode reboot your computer or device