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Account Access Issue

Iurii93
Great Neighbour / Super Voisin

Hello! My credit card expired, and I wanted to update in online, but could not access my account.

I reset the password. Asked to send email password reset - no email received. Phone number worked, but still could not access my account with new password.

 

Can anyone help me pay the outstanding balance, so I can keep using the number?

3 REPLIES 3

Luddite
Oracle
Oracle

@Iurii93  You are probably still stuck accessing your self serve account. If not already done, purchase a voucher at least equal to your plan cost and add using the 611 service. The 611 

The IVR can also be reached by calling 1-855-4PUBLIC (782542) from another phone or with an active service - it will ask for your 10 digit phone number.

 

Voucher locations: https://www.publicmobile.ca/en/on/store-locator

Vouchers on-line: recharge.com , https://www.ding.com , sometimes NO FEE: https://canadiancellsupplies.com/

 

Instructions to add a voucher from your phone: https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/t...


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Timer
Mayor / Maire

@Iurii93 

use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page

 

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login.

 

Edit: check in your email spam maybe there.

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