SIM Card has not yet arrived

[is2003]

Hi: I placed an order for a SIM card (Order 298176) on July 21, 2022.  I received notification that it had been mailed on July 25, 2022.  To date, I have not yet received it.  Could you pl look into this delay? Thanks. 

[Kristowhy]

---

@Yummy wrote:

Orders from PM (SIM) might take up to 3 weeks to arrive.

If PM says they mailed it bottleneck could be Canada Post as they claim they are overwhelmed and no staff to sort/deliver mail.

---

Canada Post is not overwhelmed nor does it currently have any service alerts for Canada..go and check their website..  I am personally experiencing 3 business day deliveries across 4 provinces in a rural destination.  If it's taking more than 10 days for a tiny SIM card it was either lost or the order never sent and the OP should submit a ticket.

[esjliv]

If it goes past 10 working days @is2003 I would submit a ticket to CSA to let them know. 

Private message CSA here by clicking here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Yummy]

Orders from PM (SIM) might take up to 3 weeks to arrive.

If PM says they mailed it bottleneck could be Canada Post as they claim they are overwhelmed and no staff to sort/deliver mail.

[MrSpock · Accepted solution]

@is2003 hi it takes up to 3 weeks for a sim to arrive , hang in there 😀

[hairbag1]

We're all just Forum members here...not PM Employees.

Give it 3 weeks for the sim to arrive.

Go to a Telus / Koodo kiosk if there's a mall near you.