07-24-2022 06:37 PM
Hello! My credit card expired, and I wanted to update in online, but could not access my account.
I reset the password. Asked to send email password reset - no email received. Phone number worked, but still could not access my account with new password.
Can anyone help me pay the outstanding balance, so I can keep using the number?
08-03-2022 02:42 PM
@Iurii93 You are probably still stuck accessing your self serve account. If not already done, purchase a voucher at least equal to your plan cost and add using the 611 service. The 611
The IVR can also be reached by calling 1-855-4PUBLIC (782542) from another phone or with an active service - it will ask for your 10 digit phone number.
Voucher locations: https://www.publicmobile.ca/en/on/store-locator
Vouchers on-line: recharge.com , https://www.ding.com , sometimes NO FEE: https://canadiancellsupplies.com/
Instructions to add a voucher from your phone: https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/t...
07-24-2022 08:18 PM
07-24-2022 06:40 PM - edited 07-24-2022 06:44 PM
use browser from computer, clear cache and cookies and use one page inPrivate mode,
you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login.
Edit: check in your email spam maybe there.