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Resolved! Activation Failed

Hi, I attempted to activate my new SIM on the special fall plan but on the last screen it said activation failed. I put the new SIM in and it shows public mobile but says I dont have a text plan and will not allow me to log in to my account. Help!

gwgarrioch by Good Citizen / Bon Citoyen
  • 1195 Views
  • 7 replies
  • 0 Bravos

Resolved! long distance minutes

Do the long distances minutes round to the nearest minutes or do they go by seconds. For example if I just pick up a call for 1 second then disconnect it will that round up to 1 minute? or only count as 1 second towards my minutes if I were to have i...

Shutdown by Model Citizen / Citoyen Modèle
  • 610 Views
  • 4 replies
  • 0 Bravos

Resolved! Extra Sim in East Scarborough/West Hill/Pickering

Hello, I finally received my sims from Public Mobile today and, thankfully, do not have to go to downtown Toronto to pick them up. I saw a photo on Reddit today and my chin hit the floor. I was worried that I would not receive in time so I was able t...

diveman by Good Citizen / Bon Citoyen
  • 696 Views
  • 1 replies
  • 0 Bravos

Resolved! cant receive any call from others

since I've been activeted my sim card over 30hours,I can log in my account and I can make phone call to someone,just cant receive any call from others,what is the problem?

bing1029 by Good Citizen / Bon Citoyen
  • 1193 Views
  • 7 replies
  • 0 Bravos

NEED SIM BUT FAR AWAY from Monteal, Toronto, Vancouver

So there is a way for spare SIMs to be used in this promo even if you are far away; say Alberta. BUT it does involve some trust. Here's how it can be done: 1. those in need connect with spare SIM owners by private message2. spare SIM owner sends unac...

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Luddite by Oracle
  • 1089 Views
  • 15 replies
  • 4 Bravos

Resolved! Add Ons & Carryforward

Hi, I was wondering if the remaining balance of an add-on purchased is carried forward indefinitely or just for one month.

gtyl by Great Neighbour / Super Voisin
  • 693 Views
  • 3 replies
  • 0 Bravos

Resolved! Unlocked Samsung Linx (T369) giving "Limited Service" message

Hi techies, need your help/input here. So a basic smartphone (Moto E 2nd generation) is too much for my mom to handle, given that she only cares about making and receiving calls. I have her on the promo plan so that I can use the Moto E as a hotspot ...

jeremyesq by Great Citizen / Super Citoyen
  • 1928 Views
  • 4 replies
  • 0 Bravos

Invalid Sim

The first time I tried to activate, everything was fine until the very last step. The payment did not go through. Ever since then, I cannot try activating as I get the error, "Invalid Sim". I triple checked that my 19 digit code was correct, but Im h...

om0039 by Great Neighbour / Super Voisin
  • 754 Views
  • 6 replies
  • 0 Bravos

Check here if you have not yet receive your sim

@Brooke_C post this in announcement "[UPDATE] Only X days left to get our limited time 4GB / $40 promo plan!" We will be honouring the promo plan for all customers who ordered their SIM card between October 25th-November 16th, but did not receive it ...

jimmyche by Model Citizen / Citoyen Modèle
  • 675 Views
  • 1 replies
  • 4 Bravos

Failed activation. Credit card not charged

Tried to activate my sim. Everything looked fine. I was able to choose a new number. When I hit the last button I got an error message saying my activation had failed. I tried doing it again but now it says invalid sim. Please help. How do I contact ...

anele26 by Good Citizen / Bon Citoyen
  • 842 Views
  • 4 replies
  • 0 Bravos

Resolved! Generic Error when checking availability of number for porting

I've registered with a new number and now I want to port, but when I enter my number and click on check availability, the site crashes with: Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to ...

jeeva86 by Great Citizen / Super Citoyen
  • 1318 Views
  • 9 replies
  • 0 Bravos

Unable to activate and pay - User error - please help!

So I've successfully transferred 3 accounts today. When doing my 4th, I got all the way to the credit card page, submitted and then lost internet connection. Sigh!!! My mistake entirely. I tried to start from the beginning. I was able to reach the en...

wdpm94 by Good Citizen / Bon Citoyen
  • 371 Views
  • 1 replies
  • 0 Bravos

Public Mobile's 40$ plan is making waves!

You can see how seductive Public Mobile's offer is when other carriers have to match the price to retain their costummers. In fact, Fido and Virgin just announced they will be offering a plan "similar" to PM's 40$ for 4gb, until November 21st -- with...

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ION9 by Good Citizen / Bon Citoyen
  • 3155 Views
  • 8 replies
  • 0 Bravos

activation failed

I was doing my activation everything is fine until I finished credit card info and hit "activate" button. System feedback msg: "error 404, ****** removed". I tried to re-do the process again but the new PM SIM card is reported invalid. Please help.

cszhb by Good Citizen / Bon Citoyen
  • 381 Views
  • 3 replies
  • 0 Bravos

Activation Failure

Hi, Tried to activate new SIM, and port from previous Chatr provider. Got error message - Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.c...

youtryit by Great Neighbour / Super Voisin
  • 287 Views
  • 1 replies
  • 0 Bravos

Resolved! Extra SIM Card in Calgary

Since Calgary isn't one of the places where you can pick up a SIM card this upcoming weekend, I have a spare SIM that I'm willing to give out for $5 and a referral. Please PM for details

fireapple by Great Citizen / Super Citoyen
  • 922 Views
  • 2 replies
  • 0 Bravos

Extra SIM card in London ON

Hi all,I have an extra SIM card in London ON, if anyone want to get the promotion but couldn't/not willing to drive all the way to Toronto can drop by my place (right beside costco at Wonderland) and pick up the SIM card for $5.

wang4009kai by Great Neighbour / Super Voisin
  • 334 Views
  • 1 replies
  • 0 Bravos

Resolved! DAY 8- Porting from Koodo PrePaid - Waiting for Response

I was able to successfully sign up my wife to PM using a new number. I need to port her old number from Koodo Prepaid, which is not possible in self-serve as i get an error " We are experiencing difficulties at the moment. Please contact Public Mobil...

fch by Great Citizen / Super Citoyen
  • 1493 Views
  • 27 replies
  • 0 Bravos

Resolved! Sim Card Lost In Mail?

Hey guys,Was told about the 90/120 plan so I jumped online to register and bought myself a SIM card 2 weeks ago now and it still hasn't arrived. Received an email stating that it's been shipped a few days after I ordered it which was a week and a hal...

MaxPayne79 by Good Citizen / Bon Citoyen
  • 1182 Views
  • 18 replies
  • 0 Bravos

Resolved! Extra Sim Card in Mississauga

Hello All, I ordered an extra SIM card for my friend but she backed out. Anyone is mississuaga needs an extra card, please let me know. I just want my $5 back.

swz5005 by Great Citizen / Super Citoyen
  • 816 Views
  • 4 replies
  • 1 Bravos

Issues porting a voip.ms number.

Like few others, I am a new customer and also received a text message sayting that PM is experiencing difficulties porting my phone number and to complete the SIM & activation online form. What I did was:Created a ticket with my previous company voip...

Gastone by Good Citizen / Bon Citoyen
  • 410 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot log onto the self serve portal.

Getting Generic ErrorOh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page. Once click on Login Page or just try to go to the website it goes directly to this error page....

swz5005 by Great Citizen / Super Citoyen
  • 459 Views
  • 1 replies
  • 0 Bravos

Phone account

My account is not working it says you do not have an active add on. I paid for my account it has province wide calling, I emailed public mobile it took them 2 days to ask what is my pin. I then phoned them and they will not help because this is a new...

Joeycc21 by Great Neighbour / Super Voisin
  • 289 Views
  • 2 replies
  • 0 Bravos