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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25456 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36943 Views
  • 185 replies
  • 27 Bravos

Cell service

I had cell service, never had any issues u til yesterday, but now I cannot get any cell service, can anyone help me? 

Diddledon by • Great Neighbour / Super Voisin
  • 665 Views
  • 4 replies
  • 0 Bravos

Resolved! Will Google's new Pixel 4a work on Public Mobile?

Google has released a new Pixel 4a Phone. The Canadian press release says it will be compatible with Telus (PM Parent Network). Can we safely assume it will work so we can pre-order now. Thanks

TE by • Good Citizen / Bon Citoyen
  • 3805 Views
  • 10 replies
  • 1 Bravos

authentication error while creating a post

After spending over an hour to fill out a community post an authentication error pops up and I lost everything that I had typed. What a waste of my time. Now I'll have to start all over again  because it didn't auto save much of it.

Teletwanger by • Good Citizen / Bon Citoyen
  • 768 Views
  • 5 replies
  • 1 Bravos

Resolved! Phone Calls

I just tried to make a phone call and eventually I got "Public Mobile here you don't have a plan with calling ....", but I have the $25 plan with Canada Wide.  Any suggestions what would do this and how to correct?  

Dtack by • Model Citizen / Citoyen Modèle
  • 1017 Views
  • 5 replies
  • 1 Bravos

Not the best plan anymore

Lucky Mobile has the same 40$ plan with one big exception, unlimited data at 128kbps after the 5gb is gone. It would help with emails and messenger chat after the data is gone. I think I will switch soon.For extra 2$ (autopay bonus that it does not h...

NewZQ by • Great Citizen / Super Citoyen
  • 1803 Views
  • 15 replies
  • 2 Bravos

Resolved! i cant sign in and im have trouble access my account

I had a problem with my bank and I have been trying to get a life and I'm having problems can you help.I've tried everything that the community has suggested but nothing has gotten me back on. 

Lee by • Good Citizen / Bon Citoyen
  • 814 Views
  • 2 replies
  • 0 Bravos

Resolved! DATA

HI,My current month data has been expired. So, opted for the add-ons recently. Does anyone know when the add-on will activate? or what is the procedure to use the add-ons data? thanks

Nava9119 by • Great Neighbour / Super Voisin
  • 766 Views
  • 4 replies
  • 0 Bravos

Switch plans or leave?

I am currently on an old plan that gives me unthrottled data but it isn't very competitive so I was thinking of moving off of it. Current options under consideration are:1. Switch to the $40/5GB throttled plan.2. Move to Zoomer's $36/5GB/800min plan....

Alexo by • Model Citizen / Citoyen Modèle
  • 2898 Views
  • 29 replies
  • 0 Bravos
mimmo by • Retired Oracle / Oracle Retraité
  • 233 Views
  • 0 replies
  • 0 Bravos

Resolved! Scam Numbers

Hi everyone, I heard through the grape vines there's a way to block numbers of scammers from calling your mobile. Is this the case with PM, too? If so, I would appreciate any information re: this subject. Thank you kindly  -R

roxanneSC2020 by • Good Citizen / Bon Citoyen
  • 1445 Views
  • 10 replies
  • 0 Bravos

ran out of data

I ran out of data so I purchased more actually I fooled up and purchase add ons twice  would like to know how I can get a refund on one of them purchases I also would like to know how to access my data I purchased  

Coryavery by • Great Neighbour / Super Voisin
  • 958 Views
  • 6 replies
  • 0 Bravos

new customer

setting up a new account with number transfer with brand new public sim card and after the final step I got this reply..Please HELP.Tried again and now says invalid sim cardGeneric ErrorOh no!It looks like something went wrong, but don’t panic.Log ou...

Jack by • Good Citizen / Bon Citoyen
  • 469 Views
  • 2 replies
  • 0 Bravos

Can't open my account.

I was trying to prepare my selfsurve account. Before giving my credit card information, it just hang and after the page gone. I try to open my account but I can't. Tried about 2 hrs.but couldn't succeed. My number : xxx-xxx-xxxx and helping phone is ...

Resolved! Canada-wide Talk Minutes

Dear Experienced Users, I plan to switch to the $15 plan, which offers 100 Canada-wide talk minutes, after which the talk service would be automatically not provided.  Here are my questions: 1) Does waiting online count? For instance, if I call the c...

FredericJLJ by • Good Citizen / Bon Citoyen
  • 2579 Views
  • 19 replies
  • 0 Bravos

Resolved! Billing cycle

How many days is the billing cycle? I keep noticing that the date keeps creeping up. It was the 5th of the month not long ago, I recall. Then it was Aug 3rd. The next is Sep 2nd. So it is not monthly...

helenhelen by • Model Citizen / Citoyen Modèle
  • 2247 Views
  • 9 replies
  • 0 Bravos

Can't receive SMS msg from online banking

I recently ported my number and everything seems to be fine except receiving a verification message when I try to use my banking app.  ???It was not a prob

e55meg by • Good Citizen / Bon Citoyen
  • 1337 Views
  • 10 replies
  • 0 Bravos

sons phone

I recently had my debit card changed over and now I can't pay for my son's phone bill. can't get into the account associated with the phone number. tried to create a new account with the phone number but it says its already associated with another ac...

Shirley62 by • Great Neighbour / Super Voisin
  • 594 Views
  • 2 replies
  • 0 Bravos

Rewards for Amazon employee ?

I ordered a SIM card for myself few days ago and so far it works great. I ordered a second SIM card for my wife and it seems someone in Amazon wants to get free rewards the easy way. Not sure it's what friend referral is for !     edited by computerg...

couturier-dave by • Great Neighbour / Super Voisin
  • 1849 Views
  • 20 replies
  • 1 Bravos

Multiple numbers on One account

Hi Can I have multiple phone accounts on one account, I have only 2 emails i regularly use and i have a third phone that is lost and I can't access the account because I lost the info

enm86 by • Great Neighbour / Super Voisin
  • 1187 Views
  • 8 replies
  • 0 Bravos

Resolved! Add on my data

Hi~ I wanna know how should I do to add my data since I used up 75% of my data, and if it's available to use once I add on? cause I don't want to wait for the next payment. Thanks for your help.

SandyChen by • Great Neighbour / Super Voisin
  • 864 Views
  • 4 replies
  • 0 Bravos

Resolved! Will not receive calls.

Have tried all the suggestions including trying the sim in another phone. Neither phone will receive calls. But everything else works.

Cheeseplease by • Great Neighbour / Super Voisin
  • 1008 Views
  • 6 replies
  • 0 Bravos

Resolved! Free data missing

Why is my free data not showing on my account any more?

baldy1 by • Good Citizen / Bon Citoyen
  • 1212 Views
  • 12 replies
  • 0 Bravos

Resolved! Promo Offer

I saw that Public is offering a Promo from July 31st-August 3rd. I just bought my SIM card and it says it will take 3-7 business days to arrive. Can I still receive the promo offer if I bought my SIM within that period and I am getting a plan with Pu...

Rankings

Hey! Just wondering if there’s a way to view the different ranks, just for fun! I’ve just graduated from “New in Town” to “Great Neighbour” haha. I’m seeing other posters with titles like Mayor and I was wondering if there’s more info on requirements...

bridgetanne by • Good Citizen / Bon Citoyen
  • 1548 Views
  • 13 replies
  • 0 Bravos
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