Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Available funds

Resolved! Available funds

I have always had $5 in available funds but this month it shows $0 available funds. Payment went thru Dec 30 for $30 ($35-5) but now it still shows I owe $35 Jan 30. What happened to my available funds $2 for autopay, $2 for referrals and $1 for bei...

Resolved! appearant discrepancy between plan phone minutes and usage history

It appears from my usage history that I haven't used all of my phone minutes, but the plan has been stopped. How do I get a clarification of this apparent discrepancy?

Resolved! autopay

My next payment is due to be payed before 17th of January but autopay says it will pay on the 17th which is a day after my payment is due.Why can't autopay take the payment prior to the due date?I know I can make a prepayment before the due date but...

Activate Data Problem/Please help

I have an iPhone 6. I am unable to activate my data plan following the instructions. In the settings under cellular data network, I have only APN and username and password and not the other settings listed in the instructions. When I turn on data it ...

Boxing Day offer activation - how long does it take?

Resolved! Boxing Day offer activation - how long does it take?

The offer reads: "Get one month of free service when you activate on any plan. Plus, get 5GB of free data on select plans." I just activated my SIM card but only seeing the $25 plan I selected, no sign of free 1 month service or the free 5GB of data....

4 days and still no service

I activated my SIM card 4 days ago. There was a glitch on the final page of my activation and it has affected my account and service. I private messaged the Moderator Team since I am unable to login or verify my account therefore I can't submit a tic...

sim card

Resolved! sim card

How to activate a sim card that may have been activated when trying to sign up but form never finalized

Resolved! HELP ME PLEASE!!! Phone says No Service and my bill is paid someone help can't call, text, or go on

My phone was paid and was working fine with no problems, my account still says active. Today I found it says No Service, and I changed my public mobile SIM card to another iPhone, it still shows NO Service. But another Telus SIM card works fine on th...

Suddenly can't send texts

Resolved! Suddenly can't send texts

Posting for husband as he's new to PM: Switched to PM a few weeks ago. Everything has been working fine. Suddenly unable to send texts. I can receive texts. Phone calls are working fine. I'm sending texts but people are not receiving them. Wife also ...

Why is Public charging me 2 more dollars than usual? I used to pay 30 now they are charging me 32!!!

Change plan

Resolved! Change plan

Can u change your plan if u think u might be needing more data ?

Resolved! 5GB special

I registered a new email address in order to receive the free 5GB data special when if I activated a new phone/plan prior to Jan 15th. I activated a new phone however I can't see that the 5GB of extra data show up anywhere as available. How do I go a...

Re: WARNING: DO NOT SIGN UP TO PUBLIC MOBILE RIGHT NOW

I completely agree with this post I have been having nothing but problems with public mobile since I signed up through them I am constantly dropping calls and phone calls are not coming through just now I placed upon called weight with Amazon and the...

Resolved! What can I do to protect myself against porting scams?

I've been seeing a lot of posts about people being scammed/hacked from their numbers being ported without their consent. Is there anything I can do on Public Mobile to prevent my number from being ported?

Self-Serve Just Keeps Refreshing - Can't Login

I can't login to my Public Mobile account at all. I've tried on different browsers, on different devices but nothing works. Each time I login with my credentials the login page just refreshes. Nothing happens. No dialogue appears or anything. This is...

Incoming calls going straight to voicemail

Cannot send MMS.

I've been reading similar posts on my mms problem but none seem to be working for me. I have all the correct APN settings. My data works. I have data on when I try send an mms. I am using the default android messaging app. I can receive mms which is ...

RCS using WI-FI

Can anyone confirm if RCS works of you only have a wi-fi connection ( no connection to cell tower)

Resolved! cant add payment vouchers to my account.

Recently I got 2 $40 payment vouchers. When I tried putting them on my account the pin numbers, said they could not be added, to verify them and try again later. I later tried again later with the same results. I put them on my moms account and they ...

New to publicmobile

Resolved! New to publicmobile

Where do I put the MMSC and MMS Proxy? For iPhone. Thanks

Resolved! Buying add-on's with autopay

I use autopay on my account which works well. I wonder if this also works for add-ons. If I buy an add-on do I have to put money in the account first to cover the cost, or will it automatically be taken off the credit card? Thanks.

Resolved! Charge 4 times for plan upon sing up

SO I had some issues this morning. I bought a new sim card and tried creating a new account with my @icloud.com email. This errored out after I hit activate but somehow it activated the sim card but said that there was no plan on the sim when I try t...

Resolved! Promotion

I sign up before 18 Dec 2020 and was supposed to receive a $5 discount per month for 6 months as a promotion. But I haven't seen this on my bill. Any idea?