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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2351 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4134 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35034 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46907 Views
  • 182 replies
  • 30 Bravos

Resolved! Re: Ticket- Overcharged

Hello, my act was charged twice as below, please refund as soon as possible, otherwise i will cancel the servicethanks  

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trangshannon by Great Neighbour / Super Voisin
  • 1374 Views
  • 8 replies
  • 0 Bravos

Resolved! Blanc-Sablon

Hello,Does public mobile provide service to people in Blanc-Sablon G0G 1W0?Thank you,

Resolved! choose phone number

ii want to activate my phone , but i don't know to choose phone number

holden2021 by Good Citizen / Bon Citoyen
  • 5707 Views
  • 7 replies
  • 0 Bravos

Resolved! $40 Plan to stay?

Hi,I think the $40 plan with 4.5GB + 500 mb bonus was like a limited time plan before?Is it here to stay now or is it still a limited time plan technically? I do understand that plans are subjected to change and any time and stuff without warning, bu...

Oblivious by Good Citizen / Bon Citoyen
  • 2989 Views
  • 13 replies
  • 0 Bravos

Resolved! Carrier Settings Update - iPhone 6s

I just received a popup on my iPhone for a "Carrier Settings Update", with the options "Not Now, or Update". I've never gotten this in my 3+ years with PM, does anyone know what this is for?

luke11992 by Model Citizen / Citoyen Modèle
  • 1456 Views
  • 3 replies
  • 1 Bravos

Resolved! SIM Hijacked

My SIM was Hijacked yesterday for the second time in 48 hours. I've reached out to the moderator who helped, and I've started a new ticket  - and am not getting a response. How do I get urgent help?

NatalieL by Great Neighbour / Super Voisin
  • 2245 Views
  • 15 replies
  • 0 Bravos

Resolved! Phone lock in need puk code

Its been 6 days im waitting to get that code from moderator and no answer. Is there anyone working in this company?

nathalie1971 by Great Neighbour / Super Voisin
  • 1025 Views
  • 6 replies
  • 0 Bravos

Resolved! How do I know if I get the promotion rewards?

Just registered a new account with the promotion email. But was charged for the first month. Didn't see any sign of getting the promotion rewards which are 1 month free of charge and 5GB data. Is there a way to figure it out? Thank you!

rexrong by Great Neighbour / Super Voisin
  • 1423 Views
  • 5 replies
  • 0 Bravos

Resolved! How does $10 credit work

Hi I am just a bit confused ok how the friend getting the $10 credit works. It says it is a one time $10 credit. Does that mean I get 10 off when I activate and the next month goes back to original price or do I continually get $10 off each month? Th...

Shrokel by Great Neighbour / Super Voisin
  • 2114 Views
  • 7 replies
  • 0 Bravos

Resolved! forgot the username for my cell xxxxxxxxxxxxxxxx

Hi support, can you please check which email address is linked with my cell number xxxxxxxxxxxxxxxxxx. i ported  both number xxxxxxxxxxxxxxxx and xxxxxxxxxxxxxxxxxxx in the same day, but i forgot the email linked with the xxxxxxxxxxxxxxxxxxx. thank y...

victor999 by Great Neighbour / Super Voisin
  • 1775 Views
  • 8 replies
  • 0 Bravos

Resolved! Free month of service if you activate by Jan 15 didn't work

Hi, I activated by January 14th before midnight on the 15th of January but it is charging my credit card for the plan even though I used the email I had entered for the promo.  How can I get my charge reversed or the promotion as advertised honoured ...

laurabellee by Good Citizen / Bon Citoyen
  • 847 Views
  • 2 replies
  • 0 Bravos

URGENT: Phone suddenly went "no service" today.

It's affecting my work significantly. This account has been hacked before and switched SIM card to hacker's. I've changed the password, gained back the phone number, and switched to another phone number. I can't access the account now either. Is it h...

sidongfu94 by Great Neighbour / Super Voisin
  • 955 Views
  • 4 replies
  • 0 Bravos

Resolved! recommendations for a new phone

Dropped my phone today on a concrete floor, and, well,  that was that.  I'm now in the market for a new phone.  What suggestions/recommendations do you have for a budget android phone in the $150 - $250 price range?  (I really liked this Umidigi phon...

seallaibh by Good Citizen / Bon Citoyen
  • 1950 Views
  • 13 replies
  • 0 Bravos
srlawren by Retired Oracle / Oracle Retraité
  • 272 Views
  • 0 replies
  • 0 Bravos

Voicemail

My voicemail can not be accessed 

Banity by Good Citizen / Bon Citoyen
  • 752 Views
  • 4 replies
  • 0 Bravos

Resolved! New Year Plan Promo [Free Month activation mistake]

Hello,I knew about the free month promo.  But in my hast to register I just selected the activation button.   After I activated and reviewed i went back to the home page and realized i need to select get offer (which i did at that point).    My quest...

Chris_8 by Great Neighbour / Super Voisin
  • 988 Views
  • 5 replies
  • 0 Bravos

New account, now I can't sign in

Registered as a new member of Public, enter in all the required information, including the SIM card number. When I attempt to sign in, my email is now not recognized. Started over again, and now it says the SIM cannot be used. Help.

Jessie59 by Good Citizen / Bon Citoyen
  • 1302 Views
  • 10 replies
  • 0 Bravos

New Years Promotion

Hi, I received an email saying that my email address is elegible for this deal: Get one month of free service when you activate on any plan. Plus, get 5GB of free data on select plans. I have already activated my plan, is there a way to still to reci...

kjcook by Great Neighbour / Super Voisin
  • 787 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't receive calls from a landline

I just ported my number to Public Mobile on Jan 13th, my friend tried calling me from a landline number and is now getting a message "the Number you have reached is not in service".     I can call the landline from my cell no problem and receive call...

Jupiter by Great Neighbour / Super Voisin
  • 2412 Views
  • 12 replies
  • 0 Bravos
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