Hi,I purchased a U.S. Roaming Add-On on Sat. 9, but it did not work when I was there in the US despite many attempts to fix the issue, including restarting the phone and enabling roaming. How can I ask for reimbursement?
@Saray_O @Mary_MHi guys,So I purchased this add-on but it never worked when I was in the US. When I check my account, it shows that my data used is 0 / 500 MB.I'd like to request a refund.
Hi, I've just ported my number from Freedom (avoid them at all costs). Mobile data and SMS are working and I can make phone calls. However, when I try to call my own number from another phone it will go straight to voice mail. I have rebooted my phon...
I am also trying to update my address and it says that the city is invalid. So the "solution" is to choose whatever city is the closest and listed? If in St. Albert, choose Edmonton, if in Airdrie, choose Calgary?
Yes, I did purchase the credit and applied it when the add-on was on my cart.I don't recall if it appeared on my account, I just purchased it following the 2-step process.No, I did not try to manually connect to either network, I just assumed that if...
@NDesai wrote:@Rondee Not really sure if they will give you refund as the add-on was added to your account. Did you make sure your APN was correct and Roaming/Data was on when you were in US?It would have been nice if they had sent this instruction o...
