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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1147 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3221 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31821 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43694 Views
  • 182 replies
  • 30 Bravos

Resolved! Is the iPhone 12 series compatible?

I currently have an iPhone 11 Pro. Considering switching to iPhone 12 Pro or Pro Max. Are these phones compatible with Public Mobile? Can I just pop my current SIM in the iPhone 12 Pro and it work?  

coriikins28 by Good Citizen / Bon Citoyen
  • 3919 Views
  • 12 replies
  • 0 Bravos

SIM card disabled

Hi There. I've been a public mobile member for over a year, account in good standing and working as of last night. This morning, mobile network on my Moto g7 phone says 'SIM1". Upon further opening, says 'This SIM is disbled.' Tried reboot, downpower...

OS1 by Good Citizen / Bon Citoyen
  • 6792 Views
  • 26 replies
  • 0 Bravos

Resolved! texting abroad

Hi guys, I have a basic plan (the 15$ one). I was wondering if I send a text from Mexico, how does it work, will they take the extra charge directly on my credit card and does anyone have an idea how much it would cost me? Thanks

Jayne123 by Good Citizen / Bon Citoyen
  • 1732 Views
  • 10 replies
  • 1 Bravos

Where did this post go? Account suspended for no reason.

Someone just posted this (don't remember the person's username)  When I hit reply I got red screen.  To the person that posted that title in first screenshot. If you're reading this. Is today your renewal/ payment due date? If so, is your phone worki...

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Jb456 by Mayor / Maire
  • 378 Views
  • 2 replies
  • 0 Bravos

Resolved! Badge not displaying correctly - Anyone else?

As most know. Normally the badge earned shows the date next to it.  My October badge has no date. Although it's likely due to the incorrect badge (Oracle 1%)  which PM was informed on the congratulations thread. Curious if anyone else's badge for Oct...

Jb456 by Mayor / Maire
  • 1808 Views
  • 22 replies
  • 0 Bravos

Resolved! always 2-3 signal bars but goto full when calling

I am using iPhone. When standby, it always shows 2 to 3 bars of signal, out of four. However when I am calling, it becomes full four bars.Has anyone here got the same problem?

david15 by Great Neighbour / Super Voisin
  • 1079 Views
  • 5 replies
  • 0 Bravos

voucher card

im trying to enter my pin # for my minutes but its not taking the pin number 

melisseliss01 by Great Neighbour / Super Voisin
  • 1133 Views
  • 11 replies
  • 0 Bravos

Resolved! Unlock Iphone

I just bought a PM sim, created an account, activated the sim, inserted the sim into my pre 2017 iPhone and restarted the phone.  Then the phone pushed a message "SIM Not Supported". I assume the phone is locked so I contacted Rogers for a code but t...

Terry_P by Good Citizen / Bon Citoyen
  • 1715 Views
  • 10 replies
  • 0 Bravos

account have been blocked

Hello my name is lovepreet singh .My account ID xxxxxxxxxxxxxxxx . My account have been blocked because i forgot my ID password and  i also forgot my security answer . Can you please help me to recover my account please.Thanks   edited by computergee...

Resolved! Local Calling area

need to change number of my PM. But my area is Missisauga, ON. It is not showing in the lost of local calling area. Any suggestion ?

tasmariah by Good Citizen / Bon Citoyen
  • 966 Views
  • 5 replies
  • 0 Bravos

new sim card

   We had a sim card stolen right after we paid for a plan, how can we change the plan over to the new sim card without having to pay for another plan.  We just need to activate this new sim card.  Please advise me as how we can do this.

NO Service - Not registered on Network Message. How to fix?

Hello,My cell phone Number: xxx-xxx-xxxx can't make any calls (It can not receive or dial out any calls). I am getting this error message "Not registered on Network" every time I attempt to make a call. When I dial the tel no from another phone, it g...

safrazyassin by Great Neighbour / Super Voisin
  • 5526 Views
  • 41 replies
  • 0 Bravos

Resolved! Changes in plans

About 2 months ago I signed up both my wife and myself on the $40 plan.We have 4GB data and the 500MB bonus for auto pay.About a month before we signed up I thought I had noticed the $40 plan offered 4 GB + 500MB (auto pay bonus) + 500MB (sign up bon...

Aitken by Great Neighbour / Super Voisin
  • 736 Views
  • 3 replies
  • 0 Bravos

Voucher Payment not working

Hi, My account was deactivated, because I was late by 2 days to top it up with my vouchers.  I have tried to put in 2 vouchers to re-activate, but it does not work.  Please help. Luana

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