Data issues

[Djvink]

Hi, 

Two things. 1. My data cycle doesn't appear to have reset. After the Roger's outrage I used more than usual and noticed that once I hit my data limits Public no longer provided me coverage/access to data. I waited until the end of the cycle showing but now its saying I've used all of my data on day 1 of my cycle.

2. I have a 1.5gb plan, 2gb add on but did have a 5gb promo, I see the 3.5gb of data was used but know 100% i didn't use 5gb so am confused as to how this all even works as I was under the impression I had 5gb via this promo. Was that one month only? How can I get actual tech support to look into this. Every attempt to submit a ticket takes me to community chats. Thanks in advance for your help and guidance 

[darlicious]

@Djvink 

Can you see your plan data in your account? Is it all used up? Then it likely didnt reset. Or do you have have your data limiter set in your phone? At 5gb? (1.5gb+3.5gb=5gb?)

Also are you on the old $35/1.5gb plan? You may want to schedule a change plan on next renewal to the updated $35/3gb plan. If you just renewed maybe customer support will make an exception and change you to it as a goodwill gesture.

[softech · Accepted solution]

@Djvink did you just have a new cycle started?

the 5GB promo likely a one time promo and not reoccurring 

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