Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My mom and I have Public Mobile plans and I pay for both with pre-authorized payments with my MasterCard. Today we received text messages notifying us that our bill is due on Jul. 16 and we have insufficient funds to renew our plan. This is the fir...
Hello: With the new usage history format, how can I see what the receiving (sending) phone no. for outgoing (incoming) calls? It is an useful feature of the previous usage history format. Thanks.
I need to make a payment on my account. I cannot access my account because I do not know the password. I have tried resetting the password but have not gotten an e-mail nor a text.Is it possible for you to use the credit card on file to make the pa...
My bit of search is coming up empty. Is this a job for the support people?My phone is not receiving calls from other Public accounts. It will receive from TextNow. It will receive from Fido. It will receive from Shaw Mobile.I move the sim to another ...
My phone plan is saying I have no more data and only 9 minutes of calls remaining however my phone records are saying I have only used 53.18 MB of my current data for the month of July and I have only made 5min 42 sec worth of phone calls. Is it pos...
I am on a Unlimited Talk to Canada and the US plan and want to change to the $35 Unlimited Canada-wide minutes + 3GB plan but it is disabled. Please help. Thank you,
How I can transfer landline from bell to public mobile
My sister moved to the States and we would like to keep her number for my mom and cancel mom's plan. Problem is that my sister took the SIM card with her to the States, otherwise we will just use that SIM card and her account for my mom. Is it possib...
I have contacts with Iphones whose text messages I receive, however other contacts with different phones I do not receive their text messages. All phones calls however are received. How do I solve this issue ?????
Hi there, we lost and replaced our phone with a new one from your refurbished collection and a new Public SIM. The instructions were great and I entered the new SIM number in and then referred to the directions again. When I returned to the page agai...
I am not sure what to do as I am unable to get into my email ad it was hacked , I need to change my credit card as it expired and I have no service to receive calls right now . Please help!!$
My loyalty and rewards are not appearing on my account although my account is still on Auto-pay. I have manually added a $15 amount today (July 13) one time-payment with a new credit card. The message says the funds are added successfully. My due dat...
Activated my Public account yesterday, and ported in my old phone number from my old provider. Data and phone calls and apps have all worked right away, but I'm unable to send or receive any text messages, and I can't locate anything which tells me i...
Hi Can someone explain to me why suddenly 611 PM is texting me telling me I have no funds when I have a credit card activated for automatic payments ?
I got a new phone, a sony xperia 10 III model XQ-BT52, and after I put my sim card inside it everything worked from my home in Grunthal, Manitoba. Problem is if I leave my house area and go anywhere else I cannot make or receive phone calls but my te...
Hi. I’ve placed an order for a new SIM card and it’s two weeks past due. Website reported my card shipped with Canada Post.Absolute silence since then. No tracking, no regards.
I have been charged twice for the month of Ju
Are there issues with online payments?
I just activated new SIM and my phone number won't activate. I got a text saying there was a problem and someone would call me
Are they getting rid of the unlimited Canada and US talk?
Tried numerous times to login and failed, now it says to many attempts and cannot access account
Last week you offered new clients a 2.5gb per month signing bonus, but offer nothing to your long time clients. I have been with you for years, yet nothing is offered to clients. Virgin mobile is offering 12GB at 4G speed for $52 and I was told b...
I have typed the correct email and password multiple times only for it to tell me it's the incorrect information. Tried changing my password and logging in with the new one and that didn't work either. Now its saying I'm "exceeded amount of login at...
My very last attempt to get Help, b4 making a serious complaint! I have been trying to get to 'customer service' to get a PUK code for 5-days now! No more Simon, No more tickets! If you won't help me now, today, I want my LD minutes, and 4+G of date ...
Hi I received a text saying not enough money in my account to make a payment , which is odd since Im set up on auto pay for 3 phones. and the payments come off my credit card. Im wondering if it is a scam? I get a text every month that says time to...
Got a weird text saying that I have insufficient funds to reload my plan for this month, but I’m registered to auto pay. I tried to update my card but it kept giving me an error message. Any ideas?
On my account I have this:Add-On Usage0.0%6 GB6GB one-time bonus6 GB leftDoes anyone know how I activate this bonus, and when I do, do I get all the 6GB until I use it up, or does it expire after a month if I do not use all of the 6GB within 30 days?...
I can't be the only one who thinks these new 4G plans are a joke. The reason most of us use PM is because of their pricing. We sacrifice customer service for better deals, but these 4G plans certainly aren't worth giving up phone support. If this wa...
Hello, I am new to this community and I would like to get more information about the financial rewards we get by asking and helping others. thank you
Hi.I’m wondering if I upgrade to a new plan with 4G speeds will I lose my monthly loyalty, refer a friend and auto pay credit rewards?
