Can't login/Forbidden page

[StefanieRoy]

I've been trying to either reset my password or login using my password. The first option doesn't work, the second option takes me to a Forbidden, blank page. Any help is appreciated.

[Timer]

@StefanieRoy 

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

[StefanieRoy]

Appreciate the help! I tried all the options and nothing seems to work, so I created a ticket. Thanks for the prompt responses.

[StefanieRoy]

Thank you! When I click the self-serve link, I am lead to the same Forbidden page. I tried on my phone and get th same page as well. So I think I will have to submit a ticket. I appreciate your help!

[BKNS27]

@StefanieRoy 

Clear your cache, cookie and go incognito on your browser and try again.

If all fails, you need to contact a CS_Agent to help you change and access your account.

[softech]

@StefanieRoy   try  again using Incognito mode, or try with a different browser (Edge/Friefox/Chrome)

[esjliv · Accepted solution]

@StefanieRoy 

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. Try waiting 3+ hours before you try again.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

NOTE:

If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.