07-28-2022 07:15 AM
Porting didn’t complete. I didn’t receive the message for confirming porting. Now my number with both services are active.
Solved! Go to Solution.
07-28-2022 08:48 PM
Did the porting number you received via private message help @User17 , hope so.
If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
07-28-2022 11:04 AM
well the good news is your old account is still active, so you are halfway there. Put the old sim in your phone and reinitiate the process and you should get the text and be good to go once you reply YES
07-28-2022 08:43 AM
Did you leave old SIM in your phone after you requested porting?
If you missed SMS from old provider, contact agent to reinitiate port. Keep both accounts active until porting is completed.
07-28-2022 07:26 AM
@User17 Check your private message I sent you the number to re-initiate port procedure
