Activation error

[Christopher874]

Public Mobile number assignment issue — incoming calls/texts going to someone else

Hi, I recently activated my Public Mobile service and paid for my plan. My SIM is working — I have mobile data and I can make outgoing calls.

The issue is that the phone number showing on my account/phone is 289-707-5029. When I call someone, it shows that number correctly. However, when someone tries to call or text 289-707-5029, it goes to another person.

I also cannot complete verification because the verification code is being sent to that number, which I do not have access to.

It seems like the number may have been incorrectly assigned or the incoming routing is not connected to my SIM. Can someone please help correct this or assign me a different number?

Thank you.

[hTideGnow]

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@Christopher874 wrote:

Unfortunately I can not submit a ticket or verify the phone number. 

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hi @Christopher874 

 you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman · Accepted solution]

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@Christopher874 wrote:

Unfortunately I can not submit a ticket or verify the phone number. 

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See the link with the 22437 at the end? That's how you create the ticket.

[Christopher874]

Unfortunately I can not submit a ticket or verify the phone number. 

[hTideGnow]

hi @Christopher874 

this is a funny Telus glitch.  Somehow it will give out existing phone numbers in the number selection step

since someone already owned the number, you will have to choose another number instead.  So, just login My Account, go to Profile page and click pencil besides the phone number to change to another one.

if you have trouble finding the page to update phone number, use this:

https://myaccount.publicmobile.ca/en/account/profile/update/phone-number

[Chalupa_Batman]

Hello @Christopher874 

Sounds like you're going to need some serious tech support to resolve that. This is how to contact Public Mobile.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

Public Mobile Chatbot - Contact Us

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.