@Nick222 wrote:
Hello, I recently lost my physical sim card and bought a new one. The public mobile phone number is still associated with the lost sim card so I can’t receive verification codes on the App. In this case, how do I replace my physical sim card? Can I use my email temporarily to receive a verification code? Thank you!
Hello @Nick222
Of course, when it tries to send the code to your phone, click on "Didn't Get The Code" and there may be options there to send to email if the account was set up correctly. If you are able to get in that way, then once you are in, use this link to go directly to change the SIM card number.
https://myaccount.publicmobile.ca/en/account/profile/change-sim-number
If you do require further assistance because you're unable to get into your account, you're more than welcome to reach out to customer service to help reset your account to change the SIM card.
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
