Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
What does it mean when my plan says I have international texting? How does it work. I am going to the Dominican and want to know it my international texting will work
I am speechless. Just went in to update my credit card details and then discovered that:1- Unlike promise made to me on Black Friday promotion, my plan was not changed and upgraded.2- Nothing works, I cannot log in anywhere, no customer service whats...
Hi, I want to order a SIM card online and I see the option to purchase Bonus SIM or triple Punch SIM card. I just want to order one, which option do I go with and the price $10 is for the SIM card only? Will I have the option to add data after I proc...
I was recently travelling and downloaded eSIMs whilst I was away. I am now back in Canada and using my Public Mobile SIM again but every few hours it disconnects and says "no SIM". To fix this I have to take the physical SIM card and put it back in. ...
If I am travelling outside of Canada and I don't buy PM's talk/text US roaming package - will I have any cellular service...will any calls come through even to voice message and will these voice messages be charged a roaming fee? Also if I am connec...
I have been charged twice this month, once for the existing plan terminating on Jan 10th and my new plan starting January 10th.how do I go about to obtain a refund?
I have helped my MIL when she was visiting us to get a public mobile connection. Now she is not in Canada anymore and she does not communicate with me. Since I have used my credit card in her account, it is still charging my credit card. Please help ...
I've read previous posts and followed the instructions viz changing from LTE to 3G. Like the person who had an identical issue, I'm also located in Halifax, Nova Scotia. But I still have the same issue i.e. phone will go immediately to voice mail. Ve...
I changed my plan yesterday and chose the option to change it on the renewal date.Today is the renewal date and my plan has not changed.What did I do wrong? Thanks
I damaged my phone and suspended my account until I could resolve that. I have a phone now, and have communicated with CS_Agents to resolve it. I had decided to purchase a new SIM card and wanted to replace it on my account. They asked me for the S...
I understand that my phone will not work overseas. If as someone suggested I leave my public mobile sim in an old working phone here plugged in on a charger will I be able to see text messages that come into in on my computor when I am overseas in a...
I convinced my sister to switch to Public Mobile and gave her a referral code, but neither of us can figure out where she's supposed to enter it. Does she have to fully activate a plan before she can enter the code and receive the rewards? I found a ...
I went to the Telus store and picked up a new SIM card. I came home and logged in to the site and attempted to activate my new sim card online. When I reached the stage of selecting a number I selected transfer an existing number. When I clicked to c...
Hi, I purchased a certified pre-owned phone on Nov 16, 2022(Order 315638) after receiving an email offer stating that "existing Public Mobile customers who purchase a Certified Pre-Owned phone could receive $5 monthly increments for 6 months. Monthl...
Over the last week, I noticed that my data usage has been over 1GB per day. I have not used such amount of data as I have been at home most of the time. Can this be looked into?
Data works on Imessenger but not on other apps… how come? This is a recent issue last two days. Checked everything and followed online Public Mobile help. No idea the issue when it was working fine before. Plan is active with plenty of data left.
After logging in and entering access code page refreshes back to log in . I's a painful ongoing cycle of never allowing me to log in . this company has no problem taking my money every month but logging in is such a problem why is this?
I recently changed my plan from $40 for 5gb at 3g speed to a plan for $45 with 20gb at 4g speeds but when my next billing cycle happened it changed back?
Hey community, I was browsing the latest plan changes and noticed that the US roaming add-ons were just increased in service, time, and price, with talk-only and 500MB being delisted. Hopefully it's good news for most customers. Was10 daysU.S. Talk, ...
Hi, I purchased a Certified used phone on Oct. 24, 2022(Order 312298) after receiving an email from PM stating that: When you upgrade to a Certified used phone by October 26th 2022, we’ll take $5 off your bill for 6 months (Get $5 off your bill for t...
Hi, I moved to Ottawa a while ago, and last summer I changed my phone number. It turns out the apartment building I moved into has a very old buzz code system and expects a (613) number. Unfortunately whenever I use my Public Mobile account to check ...
