Stop temporarily during trip away from Canada

[CaesarWong]

I am taking an overseas trip between Feb 17th - April 3rd, 2023. Can I disable the autopayment in my account for the month of March and re-activate when I am back in early April? Thank you. 

[Tsawwassen]

Yes.

[darlicious]

@CaesarWong 

Here are your options for suspending your account. (Any rewards reference pertains to $$ rewards not points rewards.)

1. You can turn off autopay and allow the account to suspend at the of your current 30 day cycle but this is your least advantageous option. Pay and reactivate by day 85 or so.
2. If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.
3. Suspending via lost/stolen before midnight eastern will keep your voicemail active allowing you retrieve voicemail and any verification sent by phone calls. However your rewards will not be applied to your account. CSA contact after paying and reactivating is necessary to have the rewards applied manually.
4. Voicemail can be accessed by calling your pm number from a different phone by calling your phone # and pressing * once connected and entering your 4 digit voicemail pin #.
5. If you don't have an account balance or enough balance to cover your plan amount you can suspend via lost/stolen after midnight but before 2 am eastern on the day of your renewal. Once your rewards have been applied (usually by 12:15 am et) then suspend your account. Voicemail access will be lost.
6. Switching to the $15 plan with rewards helping to cover a partial or full amount of your plan allows you to call forward your pm number to your voip phone # like fongo or textnow before you leave Canada.. Now any incoming calling to your pm number will ring thru to your voip number while on wifi or mobile data (w/a local or global sim card) You can access your voip voicemail for all voicemail messages.

Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Do not leave this to the last day give yourself at least 2 days of leeway to reactivate yiur account. Happy travels and Stay--Safe!

[softech]

@CaesarWong   simply remove the Pre-authorized payments from My Account, Payment Page, Manage payment methed, you can then disable

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

As long as you come back 90 days before the first day of suspension (the day after your end of the current cycle) , you are all good

[dust2dust · Accepted solution]

When is your next renewal? But yes your timeframe should be fine for returning and reactivating.

[will13am]

@CaesarWong , there should be no problem with what you want to do.  You can have the account in suspended state for 89 days without problem.