Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had scheduled a plan change to take into effect on the next billing cycle and I don't see that anymore on my account after this update. I also don't see the plan available anymore ($30 3gb) on the list. Is the original schedule gone or can I get it...
Can someone please help me login into my account portal in the Eversafe system? I lost my phone so the only way I can read the OTP is through email but OTP doesn't come to my email.Your prompt response will be appreciated.
Sorry for yet another post but just want to make sure before having regrets ----Is it possible to revert back to a $15 3G plan from a 4G or 5G plan?
My Sim Card has taken over 10 business days to come. Due to this issue and along with the customer service PM has provided, I will not be continuing business with them. I had to re-register for the community website and still cannot create a ticket t...
Hi Team, we are trying to swap the Sim for a customer but they are unable to log in to their Public account. Login is blocked to 2 factor authentication through their old phone number which was in their stolen phone. Customer does have access to thei...
I am on a $25 plan with $6 per month in rewards. Final bill: $19.95 per month with taxes. If I switch to the $39/20GB plan, will I retain my rewards? If so, Final Bill $34.65 with taxes. Can anyone confirm? Thanks.
I recently made a change to my plan and selected for it to be changed in the next billing cycle. The system confirmed that my plan would be changed accordingly during the next cycle. However, when I checked today using the new iOS app for Public Mob...
My wife has not in time paid her monthly PM account bill. She has tried to login to her account but is not able because is requires her to confirm her identity - The 6 digit code is not sent to the account email number.In my case it was sent by text ...
why my current bill is big different from last month, no any reward.
I have looked everywhere! I've used the BOT and there are no answers. I have a number with Fongo and want to port it to PM. I'm sure someone here has the answer.
Hello,My plan is an old $120 for 12gb every 90 days plan. Logging into this new interface, my account shows a "subscription" plan for $246. Why is that?
For some reason, when I write a post and type Enter it creates double line-space.Like this... I would prefer Not to have empty line between paragraphs.How do I go back to single-line space?
I have tried signing into the portal by choosing resend code to have it sent to my email address. I have tried several times, but no email is in my inbox. Does anyone know whether there is an issue with this?
So I accidentally clicked through to the new reward point program. They "can't" reverse it, which is horse crap.I rather give my more of money to another carrier than to stay with one that makes their customers pay for their mistakes.Does anyone have...
Hello Community, We’ve been receiving some questions about our new 90-day subscriptions and we’re here to answer. Your data allowance and billing are calculated over a 90-day cycle, not monthly. For instance, if your subscription plan is $65/month, ...
Is PM not selling these anymore?
Some of the help articles aren't loading, perhaps some of the older ones.For example the VoLTE page and US Roaming.
My phone was stolen and I want to cancel my service. When I try logging in, the website sends a 2FA code to my stolen phone to complete the log in process, but there’s no way for me to get that message. So I’m unable to log in and submit a ticket or ...
I switched my account from the $40 for 15gb to the new $39 for 40gb today and selected to have the account switch on my renewal date (which would be June 2) but it did the switch today and charged me.
I accidentally transferred my number to a Koodo line and I do not have a SIM card for that line. I want to transfer to Public but it keeps asking me to gain full access by entering a code sent to the Koodo number I can not access
Hi,New problem. So my brand new Umidigi C1 Max phone won't connect to the net using mobile data. Only connects with wifi. It's running Android 12.I see that Umidigi models have been the subject of these questions before.Any idea how I can get it to c...
What code should I use to call Lebanon the ones I use before is not working
Which accounts/plans get access to the 5G network?Only 5G plans, new plans, all accounts?
Just logged on to PM web site and it's different from yesterday - had to submit my account email etc before logging in to the Community. Also noticed or could not find the 3G plans. So what happens now to my cheap $15-- 3G plan?ALSO f I switch to a 5...
I didn’t know all these changes were happening so when I tried to log in this morning I had to make a new password, now whenever I try logging in to the app I need to pick a new plan. When I tried using my SIM# it said it was already in use. So do I ...
Hi,I realise this will have come through to the community hub as I couldn't find any helpful customer support to contact. I am being taken in literal circles logging in over and over again requesting to "Resume my activation" to which I'm then told m...
How do I submit a ticket?
Hello, hope this post reaches someone well. I am trying to cancel phone service for my family member with no access to their email (no way to reset password or sign into to their account). I have the user's name, phone number and registered email if...
Since the change to mobile app, my next payment in August now shows my grandfathered 12gb/ 90days 4G plan at $246??!!My last payment was just this May at $120 before incentives, which is the correct price.Is the new system glitched or is this some ki...
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