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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New phone has issues connecting....

My old phone was a Moto G power and was always reliable out in the country with weak signals so when I replaced it I got another Moto..... this new one is a Moto Gpower 5g.I've had problems with connecting from the start, my signal strength is -115 t...

My Referral Code not showing up when I sign into my account

Hi,I don't seem to be able to get my referral code for a friend. I signed into my account, copied link for referral code and it's showing up as below, without any unique referral code...https://publicmobile.ca/en/on/plans?referral=

unexplained data usage

My account shows massive unexplained data usage after midnight when I am not using Public Mobile,I need to speak to someone on Public Mobile staff.

Resolved! Reactivate my new sim card

Hi, I lost my phone and have put my service on hold. I just got a new sim card, please help me to activate the new sim card and I can get back my phone plan as well as the phone number back.Thanks

Porting Issue

I transferred in from another carrier. No confirmation request came from the old carrier until a notice came that the 90minutes had expired. I can call out, send and receive texts and email works. I cannot receive incoming calls though. Any ...

No bars for service

Just wondering why I can only get one or two bars of service even when I'm outside

Resolved! CS_Agent Reply Direct Messaging issues.

I am writing this in the get support tab instead of direct messaging CS_Agent since it won't work for me, sometimes technology doesn't work.So it asked me to change the words that weren't allowed in the community, I did, and my More to Know was poste...

my physical doesn't seem to work

I just switched from an eSim to a physical sim card that I purchased this afternoon.New physical sim card doesn't seem to work although I registered the serial number and did everything on my account page & restarted my phone. Please help.

Old Number

Please how do I get my public mobile old number back? it says it's no longer in service. I think it's been more than 90 days since I last used it. Is there any way to get it back? Thanks

Referral code

I forgot to use my friend’s referral code when I activated account - can I add now?

Subscription offer SMS

Hi I accepted a new offer for a subscription sent to me by SMS. i replied YES but it doesnt appear on my account as the upcoming subscription. When will it appear?

No service

Just signed up for a new account. Not getting any service. Unable to post a request for help in the app. I just keep getting caught in a loop … sign in, request help, sign in, request help, etc. My number has been ported from Virgin, but I’m unable ...

Port in my number to a new carrier

Hi, I will have to transfer my number to another carrier now and when they trying to port in my number, shows this number not able to port in to another carrier. Can any one able to help me with this? I am waiting online, any CSA available now to cha...

Problem with the monthly package

I already paid the 15$ subscriptions last month, this month I found out that they cut the price of more than 15$, I really don’t know what happened and I need an explanation please.

My Bill

My phone tells me I have used up all my minutes and I cannot make an outgoing call. YET I am seeing my bill say I am regularly making calls to the same number which I am NOT, as well as other random numbers - how can I be doing so if my minutes are u...

Referral

I just setup my step daughters plan with public and for some reason didn’t notice and forgot to add referral. Any way to do this now? Just setup about 30 minutes ago

How to reconnect to old nickname?

It's been a year or two since I've logged into the Community section, and today it prompted me to specify a nickname. I was using Traycer before, but it said that name was already taken (yes, by me!). I've resorted to using Traycer2 for now, but it w...

Referral Code didn't work

I applied this referral code when activating a line but I didn't receive $10. ******update by Softech: Referral code removed

Purchase 3GB with my points say it was redeem but I never got my data

Need help getting my data

Resolved! $26 4G plan with 15GB data

I received the following offer via text and accepted it. I then received a confirmation text that the offer would be added to my account and take effect on my renewal date.When I look at my account, it still shows my current plan on my renewal date. ...

Resolved! number porting problem.

I was trying to transfer my number to public mobile, but I don't know why it is not working. I replied the 'confirmation message' from old provider and confirmed with them that I am not with them now.The mobile app tried to activate the eSIM yesterda...

Data usage - txts 75 / 95 / 100 at 2:55AM/3:27AM/3:38AM. Usage on public mobile shows 120MB at 3:38

My 12GB of data is used up - reup is April 7. I received txts at 2:55AM/3:27AM/3:38AM showing 75/95/100% used. The public mobile usage from the add-ons shows 120MB used at 3:38am, the rest of the entries on previous days show a few MB here and ther...

trying unsuccessfully to change to a new subscription plan

hello im currently on the $29/month 10GB plan, and i'd like to change to the current promotion of $29/month 20GB plan. I'm having difficulty doing this. Please help. thanks

Phone number transfer

I realized that the phone number wasn't ported from the other company because I didn't answer that confirmation text message. I reached out to the old company and was able to confirm. Now I need help from PM to complete the porting process from the o...

how to change payment to a new card

Hello, and thank you for taking the time to help me.I received a new credit card and would like to switch to the new one, but I am having difficulty doing so. Please help me locate where on the app I should go to find the current credit card numbers ...

Outage Mobil Network for public Mobile

Is the mobile Network is working for you? Montréal area.

International Text Balance

Good Morning -I'm not understanding the information given:55 used-54 left.Could you please clarify?Thank you.

Resolved! Transfer Number

I cannot transfer my public mobile phone number to a new carrier My phone was lost along with the sim; i have a new sim and phone and have tried to transfer my old number from Public to the new carrier. I am not able to receive an SMS to validate as ...

Resolved! Purchasing a second sim card

I have purchased 1 sim card but want to add a second to same account?

No response from @CS_Agent after 4 days?

Hello,I'm unable to log into My Account page, it takes me to a pre-activation page. I'm looking to pay my bill. When I try to go to the support ticket page I get a "this page cannot be found" response. I've tried multiple browsers, clearing cache, in...

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