Subscription Not Activated - Public mobile App

[DanDme]

Hi,

I purchased $24 plan . Downloaded the PM app and picked "transfer number" option in the activation process.

I picked koodo from the list , entered my IME number, and at the end I got the message :

"Subscription Not Activated"

"Something didn't go right while activating your subscription".

I checked my credit card account and the payment has gone throught.

Please help me to solve this problem.

Danley

[DanDme]

@softech , Physical

[softech]

@DanDme and are you activating esim or physical sim?

[DanDme]

Thanks @softech. I already tried those steps few times , but no luck :(.

I opened the ticker , thanks for the link

[softech]

@DanDme 

try this,   

1. Click Logout on top left of the screen
2. Wait 5 mins for the system to configure on the back end. 
3. Then log in again using the Email  and Password. 
4. The app will then  sends a code to the Email again,.  Enter the code
5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there