Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26050 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37868 Views
  • 185 replies
  • 29 Bravos

Resolved! porting a number

they keep sending me here to community and for verification need my account number with public mobile which is clearly i dont have yet? is there no contact number to call

bluejay0102 by Good Citizen / Bon Citoyen
  • 672 Views
  • 6 replies
  • 0 Bravos

Resolved! ZTE phone refurbished. SIM card not in.

It keeps saying SIM card not in. I have to close phone and re start phone twice. Or open the battery?anyone with this issue??  

Dkloo2 by Great Citizen / Super Citoyen
  • 2705 Views
  • 35 replies
  • 1 Bravos

Resend request to port number

I need PM to resend request to virgin mobile to authorize port my number.  How do I get them to resend? 

lyonsj2 by Great Neighbour / Super Voisin
  • 541 Views
  • 7 replies
  • 1 Bravos

Resolved! porting

i need to get pm to send s new port request to shaw. how do i get pm to do thst?  they kerp sending ne here

CMARIEG by Great Neighbour / Super Voisin
  • 462 Views
  • 4 replies
  • 0 Bravos

Resolved! hello

anyone know how to change email of public mobile account?

brenskk by New in Town / Nouveau en Ville
  • 628 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferring my current number into PM

Currently, I'm using Lucky Mobile, and I want to switch to Public Mobile with the same number, so I would like to know the process of doing so. Actually, I don't even know if the porting process is done after receiving the SIM or before ordering it.I...

utbhattarai by Great Neighbour / Super Voisin
  • 1056 Views
  • 11 replies
  • 0 Bravos

Resolved! Upgrading plan

Hi and happy holiday to everyoneIs any body has been upgraded to more expensive plan without your authorization (including not responding YES to SMS promotion)?

daniel122 by Great Neighbour / Super Voisin
  • 706 Views
  • 8 replies
  • 1 Bravos

Resolved! My Add-on is not activating

Hi, I just purchased a 10 day add-on for US as I am visiting the US right now. I have previously purchased the same package for the past 10 days which I had no trouble with but has expired and I require an additional 10 days. PLEASE HELP

trixie56 by Great Neighbour / Super Voisin
  • 803 Views
  • 3 replies
  • 0 Bravos

Resolved! New Plan

I'd like to join the public mobile community and take advantage of the boxing week sale but I won't receive my SIM card which until next week. Is there any way to purchase a plan without the SIM card so I don't lose out on the deal?

Lellis by Great Neighbour / Super Voisin
  • 575 Views
  • 5 replies
  • 1 Bravos

15GB for $40 or 20GB for $45 Holiday Deal

Any differences between these two plans other than the 5GB in data? How many points back to you get for the 15GB plan (compared to the 6.75 from the 20GB plan).

ltyler13 by Good Citizen / Bon Citoyen
  • 817 Views
  • 8 replies
  • 1 Bravos

Resolved! Account

It keeps wanting me to verify my account

Terry10 by Great Neighbour / Super Voisin
  • 824 Views
  • 9 replies
  • 1 Bravos

Resolved! Holiday bonus

I didn't get the holiday bonus.

arabeeah by Great Neighbour / Super Voisin
  • 364 Views
  • 2 replies
  • 1 Bravos

Resolved! Changing providers

How do I transfer my current public mobile phone number to a new sim with a different provider? 

Britt4 by Great Neighbour / Super Voisin
  • 455 Views
  • 4 replies
  • 1 Bravos

Resolved! Phone

I bought a new phone from public mobile and I noticed that the pictures it takes are poor quality but I was just going to live with it, but now my bank says that they can't read the checks because they're too blurry. I have tried taking pictures and ...

Public5574 by Good Citizen / Bon Citoyen
  • 466 Views
  • 4 replies
  • 0 Bravos

Resolved! Holiday bonus

I have not received my text to send for my holiday bonuses. What can I do. 

rongronlund by Great Neighbour / Super Voisin
  • 364 Views
  • 2 replies
  • 0 Bravos

Exceeded log ins

I was wondering if there was a time limit so it re-sets the opportunity to log in again. I did recently change my password, but I type o’d and exceeded log ins. 

Cryslerchick by Great Neighbour / Super Voisin
  • 653 Views
  • 6 replies
  • 2 Bravos

Resolved! Holiday rewards message not received

Hello folks,I have not received the holiday rewards message.As others suggested, I have tried the chatbot but couldn't open a support ticket.Thanks

eljassine by Great Neighbour / Super Voisin
  • 358 Views
  • 3 replies
  • 0 Bravos

Resolved! No PIN number

Hello, I want to cancel my plan because I am not using the phone for 2 months. I called my cell phone at *611  and was asked to type in the PIN number. Unfortunately I do not remember it. Is there any other way that I can prove my identity? Please co...

Number transfer error

I was just setting up a new SIM card and accidently setup the wrong cell number for the SIM card.How can this be corrected ?Thanks

lorbonser by Great Neighbour / Super Voisin
  • 302 Views
  • 2 replies
  • 1 Bravos

Cruise Ship Coverage - Caribbean

I'll be taking a Caribbean cruise next month that will be visiting the US Virgin Island and Puerto Rico.   I plan to purchase the US talk, text and data package (wish there was a bundle that included more data - seems odd you can't purchase two packa...

feenerjames by Great Neighbour / Super Voisin
  • 878 Views
  • 6 replies
  • 1 Bravos

Holiday Bonus

I received a text for my holiday bonus which expires Jan.31, 2022. I replied YES2 today (Jan.31) and received a message the offer has expired. What's up?

Yumyum1 by Great Neighbour / Super Voisin
  • 645 Views
  • 7 replies
  • 1 Bravos

Resolved! Porting Issue

I'm unable to port from Telus to PM. I followed online and set up account no problem. While doing so I choose Port number and entered all relevant account information from Telus.I waited overnight in hopes things would change.With PM sim installed I ...

Gust80 by Great Neighbour / Super Voisin
  • 433 Views
  • 4 replies
  • 1 Bravos

Resolved! Holiday bonus

I did not receive an SMS for my holiday bonus

stupidme by Great Neighbour / Super Voisin
  • 618 Views
  • 6 replies
  • 1 Bravos

Resolved! Holiday bonus data

I never received the text message to which I need to reply YES2 in order to receive free holiday data and it is currently December 31st. Who can I notify to receive my free holiday bonus data?

djembeaddict by Good Citizen / Bon Citoyen
  • 504 Views
  • 3 replies
  • 1 Bravos

Resolved! International calls

I have free add on to make 500 minutes of international calls. Please let me know if Sri Lankan land phone or mobile numbers (starting with 011 94 xxxx) can be made?

janithacs by Great Neighbour / Super Voisin
  • 641 Views
  • 5 replies
  • 0 Bravos
Need Help? Let's chat.