Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27118 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39140 Views
  • 185 replies
  • 29 Bravos

activation

Just activated sim card and needs to log into my account but it says the username and password is invalid...do i need to do something else?

connorhebhen by Great Neighbour / Super Voisin
  • 554 Views
  • 6 replies
  • 0 Bravos

Resolved! log on

Hello i can not log on to Public mobile. My email address and password both need to be changed and i have submitted tickets but no one has responded. I have to leave the country and need to Roam so i need to get help. PLEASE help me get hold of some ...

jimven by Great Neighbour / Super Voisin
  • 465 Views
  • 4 replies
  • 1 Bravos

Resolved! Data usage when on wifi

My phone is plugged in and charging at home on wifi.The phone has not left home or the wifi signal in over a week.Yet, over this last week, it has been using Mb data. Why?

a8610 by Good Citizen / Bon Citoyen
  • 511 Views
  • 3 replies
  • 1 Bravos

Porting issue: Didn't reply YES

Hey guys! So I transferred my number from chatr to public mobile and I got the code from the text from chatr but missed the step about replying yes to it so now I am not receiving calls but I am able to make calls and send and receive text messages. ...

My account is suspended,why still charge me.

Hello, I tried to cancel my account , but don't see the option, so I deactivated my account. But I noticed you charge me $16.75  on Dec 19, 2022. I still don't see the option to cancel my account. Please refund for the Dec charge and cancel my accoun...

CommUser by Great Neighbour / Super Voisin
  • 469 Views
  • 4 replies
  • 1 Bravos

activation

tried a password reset, not getting code via email, was going to set up a "My Account" through my son's email and it takes me to the chat bot that doesn't know what i am asking for, trying to activate new account with new sim and am having way too ma...

jaredlph001 by Good Citizen / Bon Citoyen
  • 2045 Views
  • 30 replies
  • 1 Bravos

Resolved! Please help this problem is a few months old

My dad xxx Ming xxxx has an account with Public Mobile (Owned by Telus) . I need your help with Ming's Public Mobile. Since I am taking care of Ming's account, other than my initial entry to his account, I have not been able to sign back in because t...

TingYuen by Good Citizen / Bon Citoyen
  • 1537 Views
  • 23 replies
  • 0 Bravos

Resolved! US roaming

Is US roaming unlimited talk and text if I am adding that roaming package onto the Public Mobile $15, 100 outgoing minutes plan? Or am I limited to 100 outgoing minutes when roaming in the US?

numberport by Great Neighbour / Super Voisin
  • 947 Views
  • 10 replies
  • 2 Bravos

trasferring

Hello, I need help about transferring from fido to public mobile

selvaboali by Great Neighbour / Super Voisin
  • 664 Views
  • 8 replies
  • 1 Bravos

Resolved! 15GB 4G speed promo - Plan not switched over?

I selected the 15GB 4G speed promo to take effect upon renewal and received confirmation. However when I login to my account now after renewal, it seems to not have switched over to the new plan. Can someone please fix this issue?

MartinKow by Great Neighbour / Super Voisin
  • 1211 Views
  • 16 replies
  • 1 Bravos

Resolved! It won't let Me log in

Correct the highlighted errors and try again.We are unable to reset your password because the token has expired

Meayuda by Good Citizen / Bon Citoyen
  • 1344 Views
  • 17 replies
  • 0 Bravos

Resolved! Add Ons

I am trying to log into my account to add data to my profile. It keeps saying that the page is unavailable. How inconvenient! is everyone else having that problem? And how can I add data in order to continue to use my phone? I use it for work and nee...

AnnMi by Good Citizen / Bon Citoyen
  • 882 Views
  • 6 replies
  • 0 Bravos

Resolved! 15GB 4G speed promo never converted over

I had a text for the 40$ 15gb 4g promo text n December for both my wife and myself. It asked to respond YES to switch. It never switched for our phones to the plan. I'm still on the 3g 1gb plan. I have auto-pay setup for both accounts,so the funds ar...

efleming001 by Great Neighbour / Super Voisin
  • 756 Views
  • 7 replies
  • 1 Bravos

over charged

A few months ago i got a sim card for my grand daughters cell from public.  my daughter got her phone number transfered with her.  im still being charged 2 months. 

116 by Great Neighbour / Super Voisin
  • 613 Views
  • 5 replies
  • 0 Bravos

Resolved! Problem using data

Hi Friends,I recently got my dad to switch over to PM. He's able to receive and make calls, send and receive text messages, but data is not working for him. We've tried changing the settings mentioned here. Still not working. Any thoughts on how to g...

sclan by Good Citizen / Bon Citoyen
  • 1111 Views
  • 9 replies
  • 0 Bravos

Resolved! Cancel Account

I need to cancel my account. I am unable to disable auto pay and do not see a way to send a message to Public Mobile

colleenlynn by Great Neighbour / Super Voisin
  • 2020 Views
  • 24 replies
  • 0 Bravos

Help, Public Mobile has assigned my number to someone else

I am a former Public Mobile (Telus) user.  I have ported out at least 5 years ago.  A couple days ago, my number was allocated to someone else.  They have told me that they are using Public Mobile.  I am receiving some texts and some phone calls.  Th...

porterror by Good Citizen / Bon Citoyen
  • 1934 Views
  • 19 replies
  • 0 Bravos

Resolved! Payment issue - suspended account

Today is payment day.  I have a valid credit card with lots of room for the payment on it.  I have it set up on autopay.  Today I realized no texts were sending, and then I couldn't place a phone call. About the same time I realize this, I get a text...

rosielarose by Great Neighbour / Super Voisin
  • 684 Views
  • 5 replies
  • 2 Bravos

Resolved! bought phone ups return to sender

I've order a phone.it was sent to pobox and sent back to you. Need to send it to another addressOrder 322609

Kosh by Great Neighbour / Super Voisin
  • 663 Views
  • 5 replies
  • 2 Bravos

Resolved! Suspended account

I'm an existing customer and switch to the new plan that's 40$ for 15G and I also have automatic payment. And instead of switching it suspended my account and don't know how to get my account going again. 

Resolved! Wrong shipping address

I put in the wrong shipping address for the SIM card. How can I modify it?

john321 by Great Neighbour / Super Voisin
  • 487 Views
  • 4 replies
  • 0 Bravos

Resolved! Badges

I wasn't sure where to post this so thought this area of the forum must be for asking questions not related to public's service problems and hope it might be the right place to post my first question regarding badges.  I keep getting these notices po...

statusquo by Model Citizen / Citoyen Modèle
  • 2490 Views
  • 23 replies
  • 1 Bravos

Resolved! How to claim give-back points?

Hello community,  I'm pretty new and am wondering how to claim the give-back points. Is it automatic? I got an email saying I'm top 25% and got 2 points. Thank you.

Debugs by Good Citizen / Bon Citoyen
  • 1059 Views
  • 8 replies
  • 0 Bravos
Need Help? Let's chat.