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My number hasn't ported over

icanrule
Great Neighbour / Super Voisin

I'm not sure why but my phone hasn't been completely ported over yet. I moved my line over on February 26th. I opened a case a few days ago with Public mobile but I guess I need to wait. It just sucks that I'm not having to pay for 2 providers. 

I'm pretty sure something failed with the port over.  Any idea how long it takes for public mobile to get back to me after I open a ticket. This delay in the port over with no communication with public mobile has me worried that I might have made a mistake. 

3 REPLIES 3

icanrule
Great Neighbour / Super Voisin

It has been resolved. I finally did get my number ported over. 

hTideGnow
Mayor / Maire

hi @icanrule you got a text from your old carrier and reply Yes??

call the porting support team and they can check. I have sent you the number.  Check the community inbox and call

Handy1
Mayor / Maire

@icanrule  Ill private message you the porting team number . Give them a call they can re trigger the port request for you 

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