Subscription not activated

[Akj123]

I  tried to activate my new SIM on the public mobile app but it says "Subscription not activated" and it tells me to contact customer support. I've tried to contact online support and it says 

"Apologies. No agents are currently available. Please try again later.

Agent Disconnected

[Mollyjoan]

How do I contact an agent and where do I find inbox for private messages 

[CS_Agent]

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.
 

[Akj123]

I am with another carrier had that physical sim and wifi on the phone while i followed steps on the public mobile app to setup eSIM now its stuck at Subscription not Activated . I'hav tried logout and log in after 5 minutes and more no results... same issue

[fixin]

Oh, thanks for letting me know about that!

[hTideGnow]

hi @fixin don't put link like that 

  That is a one time use link and will expir.  When OP comws back amd try, link like that will no longer work 

[hTideGnow]

hi @Akj123 eSIM or physical sim card?? tried logout and go back after 5 mins?

put the sim im the phone and see if it connects 

If same,  please submit a ticket with CS Agent here using Chatbot.  Click on the bubble and start by typing "Submit ticket", Choose "Contact Us" and then "Other".  If any issue with ticket submission, you can then submit by direct message:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[fixin]

@Akj123 - Create a support ticket here! 

 ⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

* - **This NEW link is for better understanding with CS_Agent.** CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages