Transferred from Koodo. Have no service at all. Please help.

[Chris_Zak]

I signed up with PM, ported my number from Koodo, but can't use the service. I seem to be caught in a loop...

On my Pixel 7, I changed to the Public Mobile eSim, which is now active (Koodo is inactive). My phone shows "no service".

Calls and SMS shows Public Mobile (Temporary unavailable).

I got a text and email from Koodo that the my plan is cancelled (meaning my # was ported).

I got a text from 611 (Public Mobile?) that says "you have successfully created a new PIN. Keep this number safe as it'll be used to authenticate your identity"

What PIN? I don't see it anywhere, not here, it's not in the email from Public Mobile.

When I click on the Public Mobile app (I'm using home wifi), I sign in with my email and password. Then it says it'll send me a 6 digit code to my phone #. I didn't get it. Tried to re-send several times, no luck. Makes sense as I have no service right now.

I understand that it can take up to 5 hours to transfer my phone # (it's in the email from PM).

Fine, but how about sending the code to MY TEMPORARY PHONE NUMBER?

Also, they didn't tell me my temporary number, and I don't see how to find it.

I tried texting someone to ask what my temp number shows up as, but of course I can't text as I have no service.

Will everything resolve itself automatically when my number is switched over in 5 hours or less?  Will I be sent a text at this time?

I can't even log in to my Public Mobile account on my computer, as it send a 6 digit code to my phone for full access.

I have a phone call to make, I guess I should have done that before, but I read about this on Reddit and Red Flag Deals forums, and other people had everything working right away!

Thank you for any advice!

[Dunkman]

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@Chris_Zak wrote:

The agent told me to restart my phone, and now everything is working properly!!!

This should be in the instructions, such a simple solution.  I'm older, so wouldn't think of this on my own, haha.

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Glad that it worked.  However, a lot of times, that does not help.  

Sorry, we should have told you that first.  

[Chris_Zak]

The agent told me to restart my phone, and now everything is working properly!!!

This should be in the instructions, such a simple solution.  I'm older, so wouldn't think of this on my own, haha.

[Dunkman]

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@Chris_Zak wrote:

My Koodo was not prepaid, it was a regular account.

Do you think it will just start working in an hour or 2?

I don't know why they didn't give me a temporary phone number?

Thanks for your help.

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@Chris_Zak 

If your account was set up properly but your port was not completed, you should be able to dial out, text out and data working.  Just unable to receive texts and calls at your number.

Something went wrong with account provision/set up.  That is why you need to wait for CSA help. Due to the popularity of the $34 plans, lots of posts about activations issues with the app this weekend. 

[Chris_Zak]

My Koodo was not prepaid, it was a regular account.

Do you think it will just start working in an hour or 2?

I don't know why they didn't give me a temporary phone number?

Thanks for your help.

[Chris_Zak]

Ok, thanks.  I have an important call to make.  I wish I knew this would be an issue, I would have called first.  I replied to the guy that started the ticket.  He hasn't gotten back to me yet.

I still don't understand why they didn't give me a temporary phone number, or tell me what it is.  And I don't understand why they have to text my phone (which has no service) to start the service, that seems impossible.

I won't complain, as the deal seems great.  Most people I read about in forums had everything start right away, so I felt confident in signing up.

[Dunkman]

@Chris_Zak 

You need customer service agent help as your account was not set up properly. 

@Chalupa_Batman 

However, customers can port from Koodo post paid without CSA help. You only need CSA help with prepaid Koodo since Koodo prepaid and PM share the same backend. 

[Brianna182]

This happened to me yesterday and I kinda panicked but it fixed itself. I didn't have to contact anyone to port from Koodo I think that's only if it's prepaid

[Chris_Zak]

Thank you!  I opened a ticket and someone answered.

[Chalupa_Batman]

Hey @Chris_Zak 

You have to contact a CS Agent to port over Koodo numbers. 

To submit a ticket, start with the chatbot at the bottom right corner.

Or the following link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html