Payment succesul but due to a configuaration error we were unable to create an account for you.

[oaltalab]

Hello I went though via my desktop PC web browser and completed a subscription sign up, I also got a confirmation from my credit card provider that the payment went through however I received the following error.

Payment successful but due to a configuration error we were unable to create an account for you, please contact support.

When I try to log in now it asks me to go through the payment process again.

Starting to regret giving this carrier a try already lol.

[RCSlim]

Did your second attempt to activate work? I had the same problem and I am trying to decide if I should try again. Thanks.

[oaltalab]

I went through with activating the account again in via the app and it did not rescue the existing attempt, I got charged a second time.

I will wait for support to refund me the extra if both amounts post.

[will13am]

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@oaltalab wrote:

The payment already went through, why would I pay a second time?

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You need to use the app to complete the activation process.  You should be able to rescue the account by installing the app and completing the final steps there.  

[Chalupa_Batman]

Are you sure the payment went through? Did you confirm this with your credit card company online? But you wouldn't have to pay a second time. But you have to use the app to sign up. If you're charged again, you can reach out to a CS Agent and they'll credit your account.

To submit a ticket, start with the chatbot at the bottom right corner.

Or the following link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[OlivierR]

You can try to contact support they will help with this! Can you contact them by creating a ticket via the chat bot write "create ticket" while talking to it. https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir5...

[oaltalab]

The payment already went through, why would I pay a second time?

[Chalupa_Batman]

Hey @oaltalab to sign up with Public Mobile you HAVE to use the app. not online. I wish PM was more clear on this. But don't worry, it's a interesting process but well worth it. I've been here for 5 years and have saved a CRAP load of money! Best choice I ever made!! And look at me now, I help other customers like me. I'm helping you. LOL

How to sign up with Public Mobile