Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Can I get any help here? I ordered a new sim card online and was sent a koodo sim card instead of a public mobile sim. I opened a support ticket and so far have not received any reply at all.
I DID NOT SIGN UP FOR AUTOMATIC TOP-UP EVER!! AND HAVE BEEN CHARGED $20 EXTRA FOR MONTHS!! HOW DO I GET A REFUND AND STOP FUTURE AUTO TOP UP?? PS..I MISS PUBLIC MOBILE. Now that telus has taken over great promotions are o ly for new customers or temp...
Hi,The new provider has submitted a port request about 1:48pm today and so far I have not received the SMS for confirm the post. Please help urgently.Thanks,Brenessa
Hi, I have a question about suspend the SIM card temporally. I know there are 90 days time period I could resume the card. My question is, when I re-activate my card, will the original SIM card still be working? Or I have to buy a new SIM card? If I...
Anyone having issues with the APN settings with their one plus 9 phones? I have had issues over the last few days but deleted all the APN settings reset the values added in the PM recommended settings and the phone seems to be working for now with MM...
we are in a foreign country and cannot use our phone here...our credit card info has changed and we would like to update that info with public mobile...can we please speak to someone via email
Hi, I changed my plan and paid for my renewal but it looked like it failed. Then due to my account balance being low I changed it to a lower plan… but now it is showing both payments (within a period of 5 minutes. I would like to keep the 40$ plan I ...
Hello,Not sure if this is the right place to report this but I wanted to flag an issue. I went to log on to my account today after about a month of inactivity (I've been a Public Mobile customer for... 7 years?) and my account just didn't exist anymo...
Hi, my brother switched to a Canada -US plan. He is currently in the States, and is unable to make or receive calls. Texting and data both work fine. (I-phone SE) Any suggestions how to fix this?
I'm a new subscriber and went thru the setup process over 10 hours ago now. My PM account seems to be set up correctly, but my number has not transferred from Telus to my new iPhone. I'm pretty sure I answered Yes during the process to ok the trans...
Hello, I cancelled my account 2 months ago (on-line). But, I am still be invoiced monthly. Please cancel the account and confirm the cancellation. Thanks. ***@****
I have made this throwaway account to try and access my actual real life, used, long time customer account with public mobile. over the last couple weeks I have tried unsuccessfully to login, it goes like this..login details, cool, security, 6 number...
I recently was trying to add additional data to my account but even after buying it wasn't working.just logged in to investigate and it's showing a different add on in place of the data I was trying to purchase? I don't understand. Please help.
I installed a public mobile esim on my phone but didn't want it anymore so deleted it. Now my network doesn't connect and says it's "unavailable". Can I reset to get my physical sim to work again?I've tried powering on and off, turning airplane mode ...
I'm in the US, trying to purchase a 15-day unlimited talk/text/3G data package. Incredibly frustrating. Followed the link that arrived by text, but to no avail.
Has anyone had issues with messaging? I have an android and have done everything possible on their end to resolve and they think it may be a carrier issue at this point. Never had this issue before. Cannot message attachments (photos or documents) an...
I subscibed yesterday and completed my number transfer when I suddenly got an alert that the eSim activation failed.I tried to use the QR code to add it again and it won't work this time and the alert message says to contact the provider.phone: iPhon...
Trying to activate a sim and eversafe will not load on a samsung galaxy s 9. it is in the black bar with white text and I cannot click on it. please help, as i can't move beyond anything, so I can;t active
