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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM card order NOT received

SIM card ordered March12/23. Not received. It was to replace my active lost SIM card.on April 10 located store & purchased a replacement card.

Resolved! "Invalid sim"

Hi All, "Invalid sim" message appeared on my phone after recent ice storm power outage in Quebec. Coincidence or bad luck? Tried multiple tests on mine and other phones. Sim card is invalid. Logged into my account, still active, no outstanding dues. ...

SIM PIN

Hey I have a new phone but when i put my sim card in it it says i need a sim code to unlock where would I find my code?

Resolved! No Caller ID- Resolved

Hello I just ported a phone from Telus and it can make and receive calls but my caller ID isn't working when I get a call or make a call. Anyone know how to fix this? Resolution: Patience and powering the iphone off and on again seemed to work.....

Resolved! No service provider

Hello, I have recently left Telus and joined public mobile. I made an account and transferred my number over but still cannot get service. I have called Telus to release my number and everything on their end is done and they are even troubled as to w...

Usage History shows "Outgoing Calls" & "Outgoing Texts" but I never sent them/any. What's going on?

I just signed up with Public Mobile last month (March). This is the first time I've had a cell phone plan. I have the $15.00 plan and have the billing automatically to my credit card. I only intend to use this plan for internet banking as every pla...

Resolved! billing

I was just charged twice for the same monthly payment. how do I go about getting one of them reimbursed?

Resolved! Billing

How can I get into my account to add a credit card. I’m locked out.

Resolved! Unsuccessful phone number transfer

When I went through the activation process Bell said I did not reply in time to transfer my account and cancel with them. They want another request sent to them to transfer my number and cancel with them. So I assume I put my Bell SIM card back in? ...

Resolved! Unable to update my first name in Account Information Page

I am unable to update my first name Account Information Page. The field allows to type my first name but while savingI am facing below error message"Sorry, we could not reset your account info at this moment. Please try again later." Please help me t...

Resolved! Activating a New Sim Card

Oh boy do I have a problemA couple of weeks I had written about putting an account on hold when my wife lost her phone. Luckily her phone was returned to her, albeit in pieces with a broken sim card. So we ordered a new sim card and phone which arriv...

Resolved! Wifi calling

Hopping on my spouse's account here.I am thinking of switching to Public, but I see that no "wifi" calling.Does that mean I would not be able to use my MS TEAMS app to make and receive calls?Or, Whatsapp to do same?

Resolved! Public mobile sim card not letting me update?

I've had this phone for a few months, it was with Verizon. Anyways any5in3 I type my new sim card # in the field and push send, it loads and doesn't change. Wtf! So frustrating. It doesn't say there is an error or anything either. My plans just wast...

Resolved! Number port issue

I'm a previous Public customer. My old number was ported to my work's corporate Telus plan a year ago. ~85 days ago my corporate plan was cancelled. I'm now trying to re-activate with Public and keep my old phone number, which I understand could be e...

Resolved! Payment

I need to make a payment to my account but in order to do so I have to type in the CODE that is sent to my EMAIL. Here is the problem it does not give me time to check the email on my COMPUTER (I don't have email on my phone) then go back and typ...

Resolved! to change an email

just activated the account and entered a wrong email would like to change the email

Resolved! Can’t get into my account

Payment was stopped on the credit card for an other phone number, but they seem to stop it for my phone number that I wanted to keep going. Now when I login it needs a second verification I am not receiving text even if I am on Wi-Fi and for some rea...

Resolved! My account email

I want to change my email address for my account

Resolved! Does not save new sim number

Hi,I lost my SIM card, while travelling. I came home to Ottawa and bought a new public mobile SIM card. To activate it I go to Profile->my account info->edit account info->new sim… And then SAVE does not work!Please help !

Reactivating an account

My daughter's account somehow got 'deactivated" (although it says online that the 'deactivation date is / was July 2023). We have tried repeatedly to go online and pay the bill and insert new credit card information. All we keep getting is a response...

Resolved! public mobile plan

How to check my public mobile plan & change other plane.

Resolved! USA talk and Text

Hi therei have a USA unlimited -talk and text package on my phone that expires today. Can you tell me exactly when it expires time wise

Active plan but can't make any calls or use internet

Resolved! Plan change payment

Hi everyone.. I changed my plan on the first day of my monthly billing cycle and I later realized they charged me for my previous plan as well as new plan. Is this normal being charged twice on the same day?Can someone guide me what I can do to get a...

I didn't get the free 2GB data and 500 long distance minutes from December

In December I got an SMS about a free 2GB data addon and 500 long distance minutes. I replied to the SMS and got a confirmation that it was applied but I don't see it anywhere in my account.

Asking for US add-on for canadian number calling

HiI am calling my family in Canada and somehow since morning it says I need US addon to call. someone having the same issue??

Resolved! I can not longer make international calls

I can no longer make overseas calls, even I have lots of minutes left!

Resolved! Issue with activation

I activated my sim card today and transferred an existing number from Bell to Public Mobile. It said online the activation was completed and I got a message from Bell confirming this transfer so now I can't make calls/send texts from my old phone wit...

Resolved! Plan renew

Hi I had bought a phone voucher so my plan can renew last month and my phone didn't renew and my money isn't there anymore and it says I put the money on the phone but it won't show me where the .money went and why it didn't renew my plan

Resolved! 4G plan required for VoLTE?

On a 3G plan, possibly stupid question..but do I need to change to a 4G data plan to use VoLTE? Also in my phone info, the "VoLTE Provisioned" is greyed out but in the enabled position. IMS Service Status tells me "VoLTE is unavailable". Hoping havin...