Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am having a difficult time locating the reading of data usage on my phone. My friend has an android phone and it’s easy to see that data usage on his but it isn’t the same with my phone. Could somebody help pls?thx
As a referee, when will I get the $10 credit?
Patchy service in multiple areas of Montreal where i would lose service out of nowhere and it would come back after 10 seconds am i the only one
Just finished setting up my Public Mobile with a new number and submitted a ticket for help, is anyone able to help me transfer my number from Koodo over? I need this done before Wednesday... Please and Thank you!
I recently transferred my mobile number from chatr to PM and after the transfer i can't receive calls anymore maybe because I didn't respond to the massege of chatr to approve the transfer so what should I do?
1. I have a partial port issue with no SMS service and only outbound calls and data, hut no inbound calls.2. I seleted the wrong plan on 90 day subscription, I changed over to the right plan that I thought would renew on 90 day as well, but after I p...
I wanted to purchase one (1) gb of data and somehow i was charged for eleven times one gb of data. How do I get a refund?
Hello,i have been trying to update my payment information , it I am unsuccessful. I am getting a message saying: Oops! Something went wrong and try again later or contact our support.my payment day is tomorrow (every second of each month). What can ...
Hi there,My public mobile non community account is locked out and says "unauthorized access".I was a day late in paying my mobile bill but was able to pay it the next day, I have been charged on my credit card and it went through but I have NO SERVIC...
I ordered a sim card a week ago and I never received confirmation order I screenshoted the order where the hell is my sim card!?
I try to login to my account, it says sending 6 digit code via SMS to my number. I cannot retrieve the SMS, I do not have access to that number because I am out of the country. It gives me the option to call the number; but that number does not have ...
If I switch plans does my rewards program stay the same or does it switch to public points?
Hi I just reset my phone and I lost my esim can you send me the wrong code or the information of esim to setup manually
@CS_Agent I keep getting the error message 8B1 when i try to make phone calls. It is only happening with some phone numbers and not others. I can still receive calls and send and receive texts. I have tried turning my phone off and removing and reins...
I wanted to change my subscription when the next payment will be processed, but I I made a mistake somewhere and changed same day.I would like to reverse my subscription
Phone service not working regretting signing up for this service. Not working unable to get help
I am trying to update my payment method with a different card and it wont let me. I Have been trying for a over a week.
I had a support chat session with the official Apple iMessage support ti finally get the "official" word on the iPhone 15 Pro Max having a physical tray for a physical Nano SIM, because i see a lot of conflicting info online about whether the iPhone ...
Given bad link to contact support. Can't complete registration and can't reach anyone to help. Says login to open ticket then nothing happens but a blank screen. How does a company expect new customers when people can't join?
Hello,We have just signed up with a flip phone and are having trouble activating the phone number.Used app from another phone.Flip phone has no internet etc.Please advise.
I haven't received a one time $10 bill credit when I referred a friend (My friend as well). Only received a 1.00 point. Where can I contact for it?
I just subscribed and I was sent a t text that my number has been transferred from Rogers . On my phone however it still says My carrier is Rogers and under Network it says "Not Available". I am unable to use the QR code for downloading my eSim as ...
I was following the steps and selected port a number from Koodo and got this message: Subscription not activated.It says to contact support. I tried and I keep going around in a circle with no resolution.Can someone explain the next step please?
Hi I want to activate my number I have trying for days but everything has changed. I need help please
I've been getting additional charges on credit card since August 12th?
Just noticed that my account was charged $90 for International texting on Sept 17th. This is a change to my account which I did not request and I am also wondering what has happened to my credits for loyalty and autopay
I see in my bank account was charged two payment for54.39 pls adjust
I’ve been overcharged for my bill monthly. I have the 45$ plan but I’m paying twice a month since august at least and I can’t get through to any agent to get refunds or credits added for the money I’ve been overcharged. Also I’m running out of data w...
I completed a phone number transfer as a new subscriber and an eSIM activation yesterday but my iPhone is still not connected to the network. No SIM appears in my list Settings>Cellular.I keep getting errors (Error: XXX or 404) when trying to submit ...
