Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, Please advise how to switch to a new plan while still waiting the sim card shipped to me to complete my activation.Thanks.
Hi everyone,I just switched from fido to public mobile yesterday. For some reason, it was unable to activate the esim. I got all the confirmation message from fido that it was approved to transfer my number. So today I went in to the store to pick up...
I've asked to have my number transferred on Nov 17 from Virgin and so far my account still active with them. I have been told that Virgin did not receive the Yes confirmation for the number transfer and Public Mobile needs to send a new request. I tr...
Hi. I was abroad for about a month and suspended my subscription before I go. When I returned, I paid and activated my subscription but now it's over two days that I don't have any service (call, message or data) and I get the 'not registered on netw...
HelloMy phone is iPhone 12 Mini.Yesterday, I completed a number transfer from FIDO using eSIM.I got some messages from FIDO. They requested to approve a number transfer. I have done that.Since yesterday 8 pm, my FIDO service was dead.Phone is normall...
I keep trying to get some help. I tried to sign up as a new customer on Friday. The transaction kept failing. Everytime I logged in, I am prompted to 'resume activation' but it never completes. I checked my credit card and I was charged three times!!...
I cannot open my account since i changed my email addressI wanted to add on a US roaming package and could not access my account ever since I changed my email address.has locked me out now for 10 days
I became a new customer with PM 4 days ago, and PM made a mistake about my plan(20GB versus 40GB). I tried to have them corrected it, but so far there 's no response from CS_Agent for the last 2 days. Please help me to cancel my new subscription sin...
I've been trying over the weekend and today.I tried 2 different cards and each time I get the payment processing error.Does anyone have any idea on why this is happening.There is no one available on live chat.
I have paid for blackfriday plan subscribe but not yet ported in.I’d like to cancel the subscribe and refund also.
I signed up for a plan with an esimm, I entered the payment info, I got the welcome email, there was no QR code in the email, I downloaded the Public Mobile App, I logged in with ID and password. The app is just got a spinning wheel. It doe not activ...
Hi, So I signed up for the first time for public mobile, and could not receive the PIN code when logging in, what do I do to be able to log in to my account? Yes, the text works, and I have ported my phone number.
Hi, I'm new to Public as of yesterday and I am trying to log into my account. I receive the OTP to my email address but when I proceed after stating this is a secure device it says I am registered with Public and need to enable full account access b...
I've received a text that I've entered the ESN/MEID wrong , so my number has not transferred. No one has contacted me yet and the online chat is not allowing me to submit a ticket. Any help? Thank you !
Hello Guys,I subscribed myself and my wife to Public Mobile and I was able to activate mine via e-sim. For some reason when I was doing her's via Public App the option to check IMEI didn't show up. I was experiencing some lagging so I ended up procee...
Is there a way to change my temporally phone number with public mobile?
When I went through the sign-up, I chose to get a physical SIM. However, I didn't realize that I wouldn't be able to activate my account/get a referral code for my family members to use until I actually receive the SIM card. I'd like to get an e-SIM ...
Hi all, I'm a new customer, I signed up yesterday, but still no service. I also can't get a hold of any customer service people. I can't submit a ticket, it keeps saying error. Should I be concerned? I was able to get my voice mail set up with p...
Hello,I have 2 cell phones: Telus (from work) and Public Mobile. I want to transfer the Telus work number to my existing Public Mobile account, which already has a number attached to it (which I want to get rid of by replacing with the Telus number...
Dear Support Team,I am attempting to log in to my account, and the system is supposed to send a 6-digit code to my phone for verification. However, I have not received the code despite multiple attempts to resend it.I have confirmed that my phone num...
I clicked esim and my phone isn't compatible I can't get into my account to change settings as I'm not completely registered yet. In app says esim not compatible Got the confirmation email but there is no qr code in itI'm so confused
Hi!When transferring my number from Fizz, I entered my phone's IMEI and got later a text message saying the ESN/MEID number was incorrect. Today, I got a call from Public Mobile but missed it, so got a text . When I call that number, I enter my phone...
Hello, I recently switched my family to PM. My sister and I have physical sim but my Mother has an ESIM (iPhone 12). For some reason she is unable to send images over text, I've checked that MMS is enabled and that all apps have permission to use cel...
Seems a few other people get this error when trying to sign up. I definitely have buyers remorse now. Was going to port over my three phones from Koodo. Of course you have to pay in advance before you even have service. Now it doesn't even work, ...
Hey guys,Not sure if I did something wrong when I switched the plan from the $34 20GB to the $34 40GB plan. I started the 20GB plan on Nov 19. PM has charged me 34 dollars for it. I found that I could switch to the Black Friday deal which is $34 40G...
I activated Public Mobile with eSIM yesterday.I used to use PhoneBox (Rogers) before. However, I was told that to transfer my number from PhoneBox, I need to cancel the activation before signing up with the new carrier. I'm not sure how to cancel i...
Hi There,I saw my last billing payment, and reward didn't apply to my account. Why?Thanks
I changed my plan to change on next renewal but new plan doesn't show up in account where it should be showing for next renewal. I'm worried it won't change? How can I confirm that it is set to change? Hope this makes sense.
im trying to unlocked my account i cant get in it?
I picked the "transfer number" when starting the plan. Got the message from Bell Mobility. Answered YES. Put in the SIM and the phone seems to be working fine but when I phoned the Bell to cancel my mobile service I was told by the customer rep th...
