Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This company is a nightmare. after 3 days of hearing nothing back from the CS_agents, i got a message saying they are closing my ticket, and couldnt do anything to help. Not surprised, just more fuel to the fire to ensure i spread to the word to thos...
I administer three accounts. For some reason one account asks for a code, but the number attached to that account is not correct, therefore I am unable to access the account. Perhaps its just me, but public mobile is constantly changing access prot...
Opted for an eSim, put in the IMEI number which said that my device was compatible. Now I'm trying to activate my device and I'm being told that it isn't compatible. I've been trying to contact Customer Support but I keep being told that there is a p...
Hi, I recently bought a plan, picked a number but turned out it was an active number. Therefore, I wasn't able to receive any messages as it would go to the actual owner of this number. I would very much like to get another number as I can't log into...
Hi. I signed for $50 Unlimited Canada Us 5g plan, but it shows 4g only
Hi!Last week I received an SMS with an offer to change plan, to which I replied YES, on Friday. I received instantly a SMS reply saying my plan would change by the next renewal.When I logon to self-service, I still see my old plan, under Subscription...
can you help me please i paid for a subscription and i did not receive a new phone number, thank you **** i don't understand, i thought by paying for it today that i would have access to a phone number, i don't understand, please someone help me, i...
I am unable to make calls as the calls do not go through. (Failed calls)I heard a few days ago that bell was having some issues close to my area. Is this still the case?Marilyn
I am having an issue with transferring my number from Bell. Originally I did it by IMEI which failed, and it failed because Bell claimed they do not store that for BYOD plans.So, I reached out to Customer Support to re-send the port request by accoun...
So I tried to activate my SIM earlier and I think something went wrong, as my number is ported over but I can't send/receive texts, make/receive calls, or use mobile data. I can't used the text bot or log in to make a ticket because it asks for a con...
Morning everyone: Just checking to see what access to use when signing up. I have registered with Public and have been verified, so should I use the app for activation/setup or the web browser? Thanks
Hi....I got msg from PM yesterday.....No one has contacted me yet....Can I get porting team contact number please? -------------------------Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ES...
@CS_Agent I had changed my plan to upgrade upon renewal, but it did not work. Instead, I was given a $5 credit. I tried to get help via the chat, but the link it provides to submit a ticket always leads to an error page.I want to upgrade to the 5G pl...
I cannot login my account and also can not update my payment info. All the thing going errors. I already tried one week. Nobody help! I send email and try to chat but no working.
says i have 500 min remainng dropped call 0/500
I have been trying since yesterday to renew my payment info , to renew my plan and all I can get is errors , even when I try to submit a ticket I get an errors. I need my phone fixed what do I do , I need someone to call me to help fix this !
I have registered my SIM card and pay for it, and I have chosen a new phone number but i have found that someone else is using this number, and then my sim card cannot be activated. why the numeber is still in use could appear in the list and be cho...
I used to be with Public Mobile 2 years ago. Decided to come back after being with Shaw.I tried to log in under my old ID, didn't work.So I go to create a new account, and it tells me the email I am using is already attached to an account.So I click ...
@CS_Agent , my account failed to renew automatically. It was stuck in an upgrade to new plan. In order to restore Service, I had to finish the upgrade by paying the additional cost. There was no other way. then when I tried to go back to my original ...
how activate add on.i buy for 30$ 3Gb data and talk unlimited.my curent plan 15$ no work more.i try apdate new plan 39$.its say next month only when cicle.my phone no work.abmnd no data.but in account say i have 3Gb data.how i activate this.please an...
Hello!I tried reaching an agent but not working. I have 2 issues:1. I need to change my email address since I used a friend's email because the account I created using my own email it didn't work and not doesn't allow me to add my actual email to my ...
Have set up a new account, and entered a SIM #. Continuously get "Payment Failed! Please try again or use a different payment method." error when trying to pay. It appears that there may be an address page that is required to fill out before processi...
I got this text awhile ago. I was wondering if anybody knew whether or not this means $25 on top of what I'm currently paying, or if it's $25 in total?For reference, my current plan is 100 mins, unlimited text, and 250 mbs of data. Currently paying $...
How can I register my referral code? A friend of mine purchased new sim and subscribed for a plan but she forgot to include my referral code. And today she activated the new sim. If somebody can assist us to register my referral code and her referral...
Hello. I was double charged for a one time top up of data. It was supposed to be a one purchase of $15 but I was charged $30.51. I now can't use the extra data as it is "incompatible" with my plan. Is there anyway I can find a fix to this?
I lost my SIM card a week ago and I have bought a new SIM card and have activated. I have a new phone number ,but I don’t want to use it . I am looking for someone to help me how I can keep my previous phone number
Hi , I created new account and bought a new eSim , it showed up QR code I was working other screen, my account got logged out but unfortunately I did not take screenshot. Now I tried to login to account to get the QR code not able to login. can some ...
I have had an active account for 2yrs. i have tried everything to sign on to my account and still cant access it. it gets stuck in a loop of wanting me to register/set up a new account, but doesnt go anywhere, and i already have an accout, phn number...
I’ve been trying to top up my account all day with a new payment method nothing will work .
