[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Error While Subscribing
Hello,I had an error code when signing up to 90day plan 150 GB Data at 5G Speed and the payment went through but the account didn't finalize.
payment registration
Because of all the problems getting started yesterday, my subscription expired before I could enter payment information. Now it won't put through my info. Keeps coming up with "we cannot process at this time please try again later" Is there a problem...
Network but no internet/data?
Just got back to Canada from a trip. Was not able to log into the site. Which we got resolved now my phone works with text and location but says there is no internet connection when I use Instagram, tick-tok or my web browsers. I have tried to reboot...
Resolved! Need billing history greater than 90 days
I was wondering if anyone can tell me how I can get my receipts for payment history that goes back further than 90 days? My work will reimburse me for the past year as I'm using my cell for work, but it seems that Public will only show payment receip...
Issues subscribing
I recently ported my service from bell to public mobile. I contacted bell and they advised the port was not complete however I was charged for 3 months from public mobile. Now I can’t reach anyone with public mobile to fix it up
Customer support
Is there a phone number I can call? I have some questions that aren't being answered using the online chat and the community posts are annoying. It would be easier to speak over the phone to a human.
International travel
Hello,I am wondering how I can add to my plan so I am able to text and use data while I am in the U.K. I am from Canada
Resolved! Usage history download file
Hello, is it possible to add second to the date time field in the usage history download ?Thanks
Visa credit card Not work
Hi, I need to register my visa card for monthly payment but the system comes with an error. my debit visa card works just fine. What could you do for me?I also tried to submit a ticket, but the system comes with en error again.
Forbbin A1
I can not logg into my account I get that message error. I was in Cuba on vacation and tried to log in there to brag about my service to other Canadians and to add international min while on vacation. But when I did confirm my identity by email becau...
Micro to Nano SIM card
UPDATE: It was much easier than I thought. I just used the new NANO SIM card, entered that into my account, and literally took seconds to transfer over to the SIM card including my contacts and all! (sorry, I was too chicken to cut the other one down...
Forbidden A1 message when trying to log in
Is anyone else having login issues on the Website?When I try to log in (both using regular browser and incognito) I get the a blank screen with the message 'Forbidden A1'. Thinking it might be a laptop issue, I also tried on my tablet, to the same ef...
Subscription Expiration -- paying with Vouchers
My friend wanted to switch to PublicMobile. He does not have a credit card and intends to keep his plan active by paying with vouchers. At some point in the past, he was with PublicMobile and had an account without a credit card on file and paid only...
Resolved! I didn't get any promos this year (2023) like the 2GB data and 500 mins add-on
Did anyone else get these?
I cannot create a ticket.
I keep getting a systems error when I try to create a ticket.I’ve tried everything possible, even contacting Telus.
Unregistered Sim
Hey all, I asked earlier but how is it that 3 public Mobile Sim cards work in 2 of my other phones but not on my galaxy s23fe. I tested a Fido Sim card and that worked.....I've tried everything and just finished a factory reset with no luck afterward...
Could not find the promo code under friend referrals
How do i locate the promo code under my account/my referrals
Resolved! Switching Public Mobile Plans
This has been asked before but I can't find the answer. If I change plans within PM do I lose my earned add-ons and/or my monthly discounts? I want to change from the old $40 15GB 5G plan to the promotion $40 30GB 4G plan because I don't have a 5G ph...
MMS stopped working
Like so many others, my MMS just stopped working all of a sudden. Changing the APN settings and contacting CS agents did nothing to fix the issue. I have the OnePlus 7 Pro, and it's a 2019 phone. Dropping support for a 2019 is ridiculous...
@Refer a friend
How to connect a refer a friend code to an account that is now activated but wasn’t before.
MMS cannot send (MMS receive works, SMS send works)
Hello,I am using Public Mobile with a Motorola Moto g6 phone (Android version 9, up-to-date). A few days ago MMS sending stopped working - it worked fine prior to that. I can still receive MMS messages (group chat and photos) but I cannot send. I can...
Sending pictures and downloading group messages
Hi,Two days ago my phone stopped being able to send pictures in messages, and downloading messages from group mails. Whatsapp, Signal, and Telegram are NOT affected, just the simple messaging / textingI've changed the APN as directed. I've created a ...
Lost SIM card and can't activate new account
Hi,I lost my SIM card and I can't activate my account on the Public Mobile app because they can't send the 6-digit OTP to the number linked to my account.Is it possible to get a new SIM card for the same phone number?If that doesn't work, how can I s...
Resolved! Travel from Canada to Mexico
HelloWhat do i need to do, in order to use my phone in Mexico?My current subscription has unlimited international text and a 500 one-time Int'l LD bonus, is there anything else I need to add to the subscription, to ensure usage in Mexico?Thanks
Account is locked
We have 2 accounts with PM, mine and my husbands. When he tries to log in it says account locked due to too many attempts. Even after only 1 attempt it says this. Tried to change his password but still locked out. Help...
Unregistered Sim
Hello, I've got a problem with our 3 Sim cards.... They all don't work in a phone that has been working and other carrier Sim cards work... Any ideas?
Data usage calculation is incorrect
I have a plan with 60 GB data at 5G speed. I was notified that I have used 45.63 GB data, but when I check detailed history, it is about 10GB in total. Have you seen the similar thing?
Have us and can phone and data and keep loosing cell connection on att
Can and us data and unlimited calls in cdn and us. ATI keeps getting no service.
Resolved! Number Transfer Issue
Hello all! I am reaching out because I bought a plan yesterday from Public Mobil, and requested a transfer number. But it is not working.First, I followed all the steps (provided my IMEI, account number, etc.). My current provider sent me a text mess...
