Community

Resolved! International long distance

Having been gifted international long distance minutes, I thought I could call my cousin in Finland, but it looks like that country is not included?  Why?  Thanks.

Resolved! Plan change help!

I moved my mobile agency from public mobile to somewhere else yesterday,and I so need to deactivate the public mobile plan.I know that I can do so in my Accounts page, but I forgot my password.So I tried finding password, but as I changed number, I c...

Resolved! can't log a ticket throuvh simon

can't log a ticket through simon, in the chatbot he asks me to click the link to create a ticket, then im asked to sign in to my community.  And it just says error. I can reset my community password either.

Resolved! I got double charged for this month.Why?

Resolved! Recover phone no from Koodo

Resolved! Porting number to Telus

Hi I am trying to port my number to Telus (I am aware that public is a brand of them). It won’t go through, there is a message on the telus end that says this number cannot be ported.  Any ideas on how public can make this number available to be port...

Resolved! cannot make or receive calls

P.M. changed my plan (I have no idea why they would do that), so I have no talk time (only messaging) newbie looking for next step help 

Resolved! $15 PLAN Question.

Once you run out of minutes you cannot call out again right? Without purchasing an add-on correct? You can only receive incoming calls once those minutes are done

Resolved! Service reactivactivation

On Dec. 1  my account was suspended for an expired credit card. I contacted online and submitted payment which is on my account as paid and active on Dec. 1 it is now Dec. 3rd and my account is still not reactivated. My credit card says they took the...

Resolved! How long does it take currently to receive a response from PM CS Agent?

Hey, What has everyone's experience been recently with getting a response from PM CS agents? When I first joined in 2018 they were pretty fast and helpful. I just recently DM'ed CS_Agent about a few days ago asking about the BF promo deal plan and ST...

Resolved! Public Mobile stopped my WiFi

On November 23, 2022, Public Mobile messaged me to say I have used 95% of the data. I checked my phone and it says I have used 1.05 GB of mobile data and my WiFi date usuage for Nov. 5 - Dec 3 is recorded w as 16.83 GB being used. But my WiFi had bee...

Resolved! I referred a friend, but we didn't receive the $5 credit for 5 months

I received a text saying if I refer a friend that we'd both receive $5 off our bills for the next 5 months. I don't see this credit on either of our accounts.  I did receive the $1 off per month credit, so the referral and registration all worked. Bu...

Resolved! holiday 1 gb free

so I got my 2gb and my calling minutes for the holiday promo. but I did not get the 1 gb, it said to sign in to the my rewards to get the credit .   any help on this John

Resolved! Why I didn't receive 2GB gift free data message

Hello, I am a old customer of Public Mobile. Few days ago, I receive a email says that I can receive 2 GB data gift, when I receive message I can reply YES 2 then I can receive. But my friend, also a public mobile customer, already receive the messag...

Resolved! I ported out my Public Mobile phone number to freedom mobile

when i ported out my number, PM blocked all of my service, but i still want to keep using PM service,I want to log in to self serve account, but it was keeping failed,no any signals any morejust hope customer agent from PM can really help me out,I wa...

Resolved! Promo deal

I signed up for auto payment with the $35 for 20gb for 15 months deal.  It was all set right and then my payment renewed as it should but it didn't apply the promo so I was short $11 for plan. I logged in and paid this amount but the promo for the de...

Resolved! New phone and sim

I had to get a new phone because I lost my old one.  How do I get my new phone hooked up with my old #?

Resolved! Who do I çall? Account is compromised and my sim card disabled

Account compromise and sim card disabled and changed assume. No access to account no access to phone/text. Need phone number back