Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I will be moving from Montreal to Toronto. Do I need to change my telephone number? The plan stays the same? There will be roaming fee? Thank you Lory
All my incoming calls are going straight to voicemail. Done everything suggested by chat not and still not working.
Hi, Can someone help to activate my SIM for data usage. It appears my data subscription has not been activated. I see it in my account but my SIM does not show that it is profiled for data usage. Kindly assist.
Hi there, I have purchased a data add-on, but it is not still activated after two days! I wondered how I should do that?
Hello all. I have 1,000 international minutes and made a call for 28 minutes the other day. Today, I couldn't dial through. What am I not doing right?
Hi,My plan status is expired when i have enough balance on my account.Can someone look into it for me.yours truly,Felix+
I am leaving Canada for one year and want to know can I discontinue service for one year and activate and get the same number after?
Hi, I helped a friend troubleshoot his phone by putting his sim card in my phone but now with the Public Mobile card back in my phone I can not make voice calls. Texing and Data are fine, I had no problems before this. Has anyone else had this proble...
Why did I not get the 1 GB of data included in my plan this month I have been using my bonus data without realizing it
I put the wrong password many times and got blocked. I need to rest my password
I accidentally put a add on i cant use. Can i change it from us to canada??
My plan says International texting, but I can’t send or receive any texts/SMS from Switzerland.
I have been waiting since yesterday to port out my tele#have not received message from public mobile yet to transfer
I was using new SIMs to give my family some temporary phone numbers while they were staying in Canada. I would like to now cancel these numbers before it gets auto-renewed next week. I can provide SIM and Payment information along with the activated ...
Online payment
I’m currently I. The USA and my current plan has 2 gigs data but I need more can someone explain. The add on? And which one to pick please
I received a message saying my payment was due tomorrow - June 3rd. I hadn't set up the self serve account (didn't know I needed to). I set up the self serve with the payment option to autopay by credit card just now (June 2). Will my service be susp...
Hello, I was with a store agent who helped me with my plan and set-ups. But I have never set up account info online. recently I need to update my credit card info to make a payment. Would you help me create my online account please?thank you
I have purchased US roaming however am still unable to send and receive texts
Hello, I just received notification welcoming me to the USA and telling me I can do an add on for $10. I am in Montreal from June 2-6th and want to ensure I am not billed incorrectly. I have unlimited texting and calling within Canada (and I thoug...
Hello Public Mobile I am an old public Mobil customer. I was doing all the stuff through My Account but one day suddenly I noticed my account is blocked then I came to know someone is trying to login to my account by using my email or username. He di...
Hi there,I had a 2GB sign up bonus plus the holiday bonus of 2GB and the last 2 months they have not activated. When I look on my account it only shows the original 2.5GB plus 500MB for autopay. Has this happened to anyone else? Appreciate the help
236******* im in need of my PUK code I've been locked out of my Sim. *Edited by Moderator*
Public Points Rewards : Tracking your points rewards @J_PM Since I have some new referrals that are on Public Points and other members have raised questions regarding points can you answer a few questions ? Members that are earning points for their r...
Change my number yesterday and now I have no service at all it shows that I have a signal and then connected to Pubg mobile net work but I can’t make receive phone calls I can’t connect to the Internet
2 days ago request to port from rogers i replied yes the number has not been ported how do i get public mobile to resend port request
I've just ported over my phone from a different provider to Public Mobile. I'm not receiving any incoming calls. How can I get support to get this fixe
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