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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1436 Views
  • 23 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30008 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41815 Views
  • 185 replies
  • 29 Bravos

Resolved! Help with sign in

I’m unable to sign into my account. I wrote my password down to ensure it’s correct & even reset it. I got locked out of my account after trying. What now?

Deb08 by Good Citizen / Bon Citoyen
  • 1854 Views
  • 17 replies
  • 0 Bravos

Apple Watch Cellular Workaround Question

Hello PM Community,I recently learned that to use an Apple Watch with cellular service, you must have a smartphone plan and then add a smartwatch plan for $10/month for 1GB of data. However, since PM does not support eSIM or smartwatch plans, I am wo...

majsiddiqui by Great Citizen / Super Citoyen
  • 4968 Views
  • 8 replies
  • 1 Bravos

Resolved! Number Porting

Hello,I just wanted be sure I can do this before I make a purchase. I have a number saved in NumberBarn, a wireline number. I want to purchase a plan from Public and port that number in. Will I be able to do so? And what will the process be for doing...

wychao by Great Neighbour / Super Voisin
  • 785 Views
  • 3 replies
  • 1 Bravos

Resolved! No sim

I ordered a SIM card on Jan 17 and have not received it yet 

Kimlav by Great Neighbour / Super Voisin
  • 538 Views
  • 2 replies
  • 0 Bravos

Resolved! PUK blocked on new account

I purchased new public mobile SIM card and new unlocked phone. I created new account but phone indicates PUK blocked( my falt as I tried to set security password using my account password which I know now was a mistake) Can this be fixed or do I need...

Nana1929 by Great Neighbour / Super Voisin
  • 706 Views
  • 3 replies
  • 0 Bravos

Resolved! How to stop my auto payment

  i am traveling now so I would like to place my account in suspension.Due to  public mobile doesn’t have this option I would like to stop my auto payment to defer my payment. would you help me to stop it?and please let  me know when to activate my a...

yjplay by Great Neighbour / Super Voisin
  • 941 Views
  • 7 replies
  • 1 Bravos

Phone compatibility

Hi does anyone use a Samsung 21+ with public moblie. Mine is unlocked but it doesn't seem to be compatible. Currently I have the sim in a Lg stylo 6 and the sim works fine.  I'm wanting to use my 21+ if possible.  Is public moblie compatible with onl...

jd444 by Good Citizen / Bon Citoyen
  • 1042 Views
  • 12 replies
  • 0 Bravos

Resolved! Traveling to UK

I will  be traveling to the UK.  Will my public mobile phone work?  Do I need a special data plan?  I have 500 Int'l calling minutes can these be used  or  are these only for calling from Canada to Int'l?    What options have others used?   I can onl...

TEJ01 by Great Neighbour / Super Voisin
  • 1620 Views
  • 10 replies
  • 4 Bravos

Resolved! Credit for using a Referal code

When I activated my Public account, I was given a referral code by a friend and put it into the registration.  My friend got his reward of $1 off each month but when do I get the $10 credit for Joining Public with his referral code?

9649 by Great Neighbour / Super Voisin
  • 894 Views
  • 6 replies
  • 0 Bravos

Need costumer service

Would like to talk to someone because I’m having trouble putting minutes on my phone 

Cheryle18 by Great Neighbour / Super Voisin
  • 419 Views
  • 3 replies
  • 0 Bravos

Resolved! Charged

I was charged twice for my payment. Customer support phone number doesn't work. I can't submit a ticket because when I try to log in with the link it says error. I have tried everything. I am absolutely begging someone please tell me what I can do to...

S_R by Great Neighbour / Super Voisin
  • 651 Views
  • 5 replies
  • 0 Bravos

visa debit card

I cant activated my sim card using a visa debit card. Anybody else?

faraujo by Great Neighbour / Super Voisin
  • 607 Views
  • 5 replies
  • 1 Bravos

Resolved! No bonus

I did not get a Christmas bonus 

brentkowk by Great Neighbour / Super Voisin
  • 1074 Views
  • 11 replies
  • 0 Bravos

Resolved! Renewal Date keeps changing. Shorter!!!

My renewal date in December was on the 16th. This month they say it's the14th. If my service runs from January 15th - Feb 14th. Doesn't it expire at Midnight  on the 13th or the 14th? I would it interpret it ending the 14th at midnight. Thanks in adv...

Batmanwho by Great Neighbour / Super Voisin
  • 938 Views
  • 8 replies
  • 1 Bravos

my bill of this month is not correct

Hi, my bill of this month (due Feb 13) show the wrong rewards of refer-to-a-friend, since the number of this rewards for next payment remains the same as the right one. Please help to fix it. thanks! Also, there was no more SMS statement about the re...

fangfang by Good Citizen / Bon Citoyen
  • 1003 Views
  • 10 replies
  • 2 Bravos

Unable to receive in coming calls

New to this network but I can’t recieve incoming call.I tried trouble shooting but not helpful I am a little frustrated with the network 

Zhion by Great Neighbour / Super Voisin
  • 594 Views
  • 6 replies
  • 1 Bravos

Resolved! Change plan

How do I change my plan 

Clance53 by Good Citizen / Bon Citoyen
  • 850 Views
  • 6 replies
  • 2 Bravos

Random texts and pics received days after been sent to me.

Big delay in texts and pictures coming and going from my phone and my wife's. This is a serious issue for us. My wife's mother is hearing impaired and if she text with and emergency and We don't recieved it, that could be a life or death situation.

Bosbest by Good Citizen / Bon Citoyen
  • 1966 Views
  • 20 replies
  • 1 Bravos

Can’t make or receive phone call

hello all, I haven’t been able to call or receive phone call for 3 days. When people try to call me, they go straight to my voicemaill or when I call it seems that there are nos services.I’ve verified airplane mode, do mot disturb and restart the pho...

felixsav3 by Great Neighbour / Super Voisin
  • 1150 Views
  • 12 replies
  • 0 Bravos

Roaming in US

I paid for roaming while in Florida and NY- couldn't get any service. Has anyone else had this problem?

Crispyshirts by Great Neighbour / Super Voisin
  • 666 Views
  • 6 replies
  • 1 Bravos

vouchers issue

* purchased 3 vouchers from superstore yesterday to total $35. * called 611 to make payments as I do every month.  would not accept pins* so went to website and added vouchers using pin numbers. seemed to accept but did not add any money to account.*...

isthis4real by Good Citizen / Bon Citoyen
  • 1072 Views
  • 11 replies
  • 0 Bravos

Resolved! PUK

i accidentally locked my phone, it asks PUK code now. the SIM card i bought does not have PUK code, so i ask SiMON here to get my PUK code, SiMON sends a link, and ask me to submit a ticket, but in order to submit a ticket, i have to log in community...

iamahappycat by Good Citizen / Bon Citoyen
  • 1326 Views
  • 8 replies
  • 1 Bravos

Resolved! Payment

How do I switch from an old card to a new one  

Susanspenc by Great Neighbour / Super Voisin
  • 530 Views
  • 3 replies
  • 0 Bravos

Resolved! Using phone in the US

Looking to add the US Roam - Talk Txt 3 GB Data on my 3G network phone.  Will my phone work in the states in light of the fact that some providers have shut down their 3G networks?  Or, do I need to change to a 4G network plan?

MoSnow by Great Neighbour / Super Voisin
  • 652 Views
  • 3 replies
  • 1 Bravos

Resolved! US charges

I have unlimited calling and texting in the US on my regular plan. I am travelling to the US for two months. Do I just need to buy US data every 15 days to be completely covered while visiting there?

Barbie123 by Good Citizen / Bon Citoyen
  • 1017 Views
  • 8 replies
  • 0 Bravos

Resolved! Account Number

Hi I am using the public mobile from long time, how i can get my account details

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