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Forum Posts

Payment Voucher/Account Suspended

I recently purchased a $10 Payment voucher and when i tried to add it to my account it was denied. Can you help me fix the issue?Thank you in advance,Julie Huch

JHuch by Great Neighbour / Super Voisin
  • 348 Views
  • 3 replies
  • 0 Bravos

Resolved! where to find my number in my account

I changed my number but it doesn't work. Now I want to find my number in my public account to see whether I recorded a wrong number. Who can tell me where to find my number?

kathyliu806 by Good Citizen / Bon Citoyen
  • 564 Views
  • 2 replies
  • 0 Bravos

Resolved! My new number doesn't work

I just changed my phone number and it showed that my number has changed. But it doesn't work. When I call it, the system said that this number is not in service.

kathyliu806 by Good Citizen / Bon Citoyen
  • 679 Views
  • 19 replies
  • 0 Bravos

sorry for yesterdays post

sorry i snapped yesterday. can someone please try and help me. my phone is samsung sm-j120W model it was working perfectly fine before i changed my number to some random 437 number. please get me some help

Sikhvato by Good Citizen / Bon Citoyen
  • 615 Views
  • 7 replies
  • 0 Bravos

Want to stop auto-pay; lost sim card, can't login to my account

HiI've had this new public mobile number for maybe 5 months now and don't need it any more. About 2 weeks ago I took the sim out of my phone and can't find it. Lost it. Now I can't login toy account to stop auto pay as I don't remember the password a...

krisk by Great Neighbour / Super Voisin
  • 455 Views
  • 10 replies
  • 0 Bravos

Resolved! Bought a sim card and a plan at walmart. Not working

I bought a SIM card and $40 phone plan at Walmart. The walmart tech set it up on his computer. I received a 4-Digit pin number through my phone confirming that it's working. Then I put the new SIM card in but it never worked. I cant seem to do anythi...

Riphillipm by Good Citizen / Bon Citoyen
  • 998 Views
  • 16 replies
  • 0 Bravos

USA/Canada plan

I was sure I did the change on the promo even got a message it would change on the 14th of the month, for some reason I don't have it and the plan has gonewill it come back? Or how cn I get it added

Hawkeyerffr by Good Citizen / Bon Citoyen
  • 378 Views
  • 9 replies
  • 0 Bravos

Resolved! Auto Pay / Suspension

I've been with PM for a whole month now. Today, my cycle renews. I set up for autopay from the start. However over the month I got a credit from a promo when I signed up and some other rewards for setting up autopay and for community. All in all, I h...

ljdemont by Great Citizen / Super Citoyen
  • 608 Views
  • 5 replies
  • 0 Bravos

Resolved! $25 plan, US data roaming

if i only have a $25 plan, travel to Hawaii US, do i quality to buy data add on like $20, 10 days roaming?

mi60 by Good Citizen / Bon Citoyen
  • 538 Views
  • 3 replies
  • 0 Bravos

Resolved! plan change

if i change my plan from $40 to $25, do i still get keep my $2 refer friends reward?

mi60 by Good Citizen / Bon Citoyen
  • 898 Views
  • 7 replies
  • 2 Bravos

Resolved! Porting a number from Bell

Hi there - could someone outline the steps I need to do for porting a number from my Bell account? Thanks!

sess by Great Neighbour / Super Voisin
  • 627 Views
  • 4 replies
  • 2 Bravos

Resolved! How do I get an iPhone SE unlocked for my daughter?

Hi, I'm sure this has been asked before. I did find an older thread from 2016/2017, but I don't think it applies anymore. Knowledge bas wasn'T much help either. My daughter bought a used iPhone SE. Everything seems ok but when I put in the SIM card, ...

Cyberbeagle by Good Citizen / Bon Citoyen
  • 969 Views
  • 14 replies
  • 0 Bravos

Resolved! Can't send picture texts on my iPhone 4

I've resurrected an iPhone 4 that has been idle for five years and joined PM a couple of days ago. Everything has gone fine with setup except I can't get picture texts to send. Simple text messages and phone calls work fine. Data is turned on, MMS is...

stubirdnb by Good Citizen / Bon Citoyen
  • 711 Views
  • 4 replies
  • 1 Bravos

Resolved! Payment Issue

Good day, I was overcharged by $5.00 in October. I received a text saying it would be adjusted this month, but I was just charged my usual amount in November. How do I strighten this out? Many thanks...Steve

Resolved! Unregistered Sim

I am getting " Unregistered Sim " on my phone plus " Sim not allowed for voice". Anyone else have this problem ? I sent a message to Alex but not sure if he is around.

ThePostman by Good Citizen / Bon Citoyen
  • 1837 Views
  • 3 replies
  • 0 Bravos

Rewards earned but not applied

Hi, as per my account information so far I earned $50 reward (loyalty and autopay). But since the very beginning until today I am paying the same amount of money every month, that means my monthly bill is not being reduced. If the reward amount is no...

Ariful by Great Neighbour / Super Voisin
  • 473 Views
  • 4 replies
  • 0 Bravos

Resolved! Services

My texts ain't sending??  Why

Maremasl by Great Neighbour / Super Voisin
  • 519 Views
  • 4 replies
  • 0 Bravos

Resolved! Roaming data stopped working

A family member has been in the US for nine days. He has the US Roaming - 500 MB Data (10-day) and the US Roaming - Unlimited Talk (10-day) add ons which will expire tomorrow. This morning his data stopped working though he can still make phone calls...

andmalc by Good Citizen / Bon Citoyen
  • 566 Views
  • 3 replies
  • 0 Bravos

Resolved! Rewards when account is on hold

i want to place my account on hold for some months.(want my number to be safe) and then reactivate it. will i loose my rewards as well? i currently have the following rewards Loyalty Reward ($1)AutoPay Reward ($2)Community Reward $0Refer-a-Friend Rew...

kimavi by Good Citizen / Bon Citoyen
  • 681 Views
  • 9 replies
  • 0 Bravos

Resolved! Cancelling my Dads Account

Hello,I am the executor of my father's estate and I need access to his contacts, etc. on his phone. If I cancel is public account, will I loose access to those types of things on the device? Or will it just be that the text and talk service is shut o...

JimC by Great Neighbour / Super Voisin
  • 600 Views
  • 4 replies
  • 0 Bravos

Plan expired before autopay.

So last month public mobile didn't apply my rewards so they sent me a credit, which was fine. Now when I tried to use my phone it didn't work and when I checked my plan online it said the plan was expire, but the message says "ignore if on autopay". ...

bewareoftom by Great Neighbour / Super Voisin
  • 249 Views
  • 2 replies
  • 0 Bravos

Resolved! How I remove Add-Ons?

I raised this a month ago and never received any resolution.How do I remove this Add-On that is being added to my monthly bill every month. When I log into the portal I do not see any option to remove it. Help please. Thank you edited by comptuergeek...

DSauve30 by Good Citizen / Bon Citoyen
  • 594 Views
  • 5 replies
  • 0 Bravos

Contest

How many people are selected for the billboard 

fairchse by Good Citizen / Bon Citoyen
  • 652 Views
  • 3 replies
  • 1 Bravos

Resolved! THIS SERVICE IS *****

i been giving you guys benefit of the doubt. how are you running a business with no human interactions. you guys are absolute *****. nobody helps. my phone has been in service ACTIVE for the last 2 months 25$ a month and still no service? can't chang...

Sikhvato by Good Citizen / Bon Citoyen
  • 1276 Views
  • 19 replies
  • 1 Bravos

Resolved! Tranferring Samsung phone to Iphone 8

- What are the steps need to be done to transfer from Samsung J3 to Iphone 8?- Can it be used SIM card from Samsung to Iphone 8? Thank you for your help.

Ththng1 by Good Citizen / Bon Citoyen
  • 686 Views
  • 4 replies
  • 0 Bravos