Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hey all, I asked earlier but how is it that 3 public Mobile Sim cards work in 2 of my other phones but not on my galaxy s23fe. I tested a Fido Sim card and that worked.....I've tried everything and just finished a factory reset with no luck afterward...
This has been asked before but I can't find the answer. If I change plans within PM do I lose my earned add-ons and/or my monthly discounts? I want to change from the old $40 15GB 5G plan to the promotion $40 30GB 4G plan because I don't have a 5G ph...
Like so many others, my MMS just stopped working all of a sudden. Changing the APN settings and contacting CS agents did nothing to fix the issue. I have the OnePlus 7 Pro, and it's a 2019 phone. Dropping support for a 2019 is ridiculous...
Hello,I am using Public Mobile with a Motorola Moto g6 phone (Android version 9, up-to-date). A few days ago MMS sending stopped working - it worked fine prior to that. I can still receive MMS messages (group chat and photos) but I cannot send. I can...
Hi,Two days ago my phone stopped being able to send pictures in messages, and downloading messages from group mails. Whatsapp, Signal, and Telegram are NOT affected, just the simple messaging / textingI've changed the APN as directed. I've created a ...
Hi,I lost my SIM card and I can't activate my account on the Public Mobile app because they can't send the 6-digit OTP to the number linked to my account.Is it possible to get a new SIM card for the same phone number?If that doesn't work, how can I s...
HelloWhat do i need to do, in order to use my phone in Mexico?My current subscription has unlimited international text and a 500 one-time Int'l LD bonus, is there anything else I need to add to the subscription, to ensure usage in Mexico?Thanks
We have 2 accounts with PM, mine and my husbands. When he tries to log in it says account locked due to too many attempts. Even after only 1 attempt it says this. Tried to change his password but still locked out. Help...
I have a plan with 60 GB data at 5G speed. I was notified that I have used 45.63 GB data, but when I check detailed history, it is about 10GB in total. Have you seen the similar thing?
Hello all! I am reaching out because I bought a plan yesterday from Public Mobil, and requested a transfer number. But it is not working.First, I followed all the steps (provided my IMEI, account number, etc.). My current provider sent me a text mess...
I was double charged and I cannot submit a ticket or get any form of help or support. I can’t submit a ticket and just keep getting redirected in circles and I’m really annoyed that I might just consider switching companies now next month after bein...
Could you please cancel our services for both 506-xxx-xxxx and 506-xxx-xxxx. We haven't used our service since Jan 25th and got billed for another month of service. Cancelling your service and getting help is like pulling teeth and I have already c...
Hi there,I've tried getting help from Public support staff and they've been less than helpful so wanted to ask here. Public has informed me that due to upgrades in their system, as of Feb. 14th my phone will no longer work to send or receive MMS tex...
My account went dormant for the last couple of month's and I am trying to reactivate it. I have the PM SIM card I used just a few months ago but the system is not accepting it as a valid #. I don't want to pay and wait for a new Sim when the one I h...
Hi, Please I need my monthly payment receipts for tax purposes . I did go to view history payment but could only see from December 2023 to February 2024. Please kindly provide all payments from January 2023 to December 2023. I need to show proof of ...
Hello - I was just wondering how I can contribute here, share a few things, learn a few things etc. Someone told me participating can reduce my phone bill? Is that true or just a rumor?
Public Mobile just added a new, 'My Referral's' tab in My Account. If you click on it, there will be a contest to refer people to Public Mobile till sometime like March 15th, you will have a chance to win 1 iPhone 15, two winners. Max 3 referrals for...
Hi I have a pre-paid plan that cost $15. I have $17 in available funds but it's not letting me use them, it only wants to use my credit card. My credit card on file is expired and it won't let me update it with the new credit card number. I have no w...
Recently switched carriers away from Public Mobile. Was able to port over number. Was charged for full month (with auto pay) Jan 28 and ended service on Jan 29th. Would like a refund for that last month since I only used for 1 day. Or at the very lea...
I switched from PM to Bell today but decided I wanted to switch back. I went through the process of selecting my plan and when I submitted my payment it said that my payment was processed but I need to submit a ticket to get access to my account/plan...
I have tried every possible troubleshooting recommendation found here I have come to the conclusion that Public Mobile LTE network is even slower than any 3G service.
I activated a new sim card 20 minues ago. I cannot access the network despite turning off phone, turning to airplane mode, etc etc.... To make it worse, I cannot access the app because the app is asking me to verify via number (which I can't because ...
I'm trying to troubleshoot a mms problem for my Mom. We are both with Public Mobile, both use Android phones, but for some reason her ability to send and receive mms has stopped working. She can still surf the web on mobile data, so that is working, ...
