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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No service

I’m in the us. Paid extra for addon roaming text and data and now I don’t have any service of any kind.

Resolved! Username

How to get username that I forgot

Resolved! Account sign-in

I have 2 kids with Public Mobile accounts. I signed up both with the same email address (where I receive emails regarding both accounts) but I can only create one account to manage payments, redeem rewards, etc. How can I access my second child's acc...

Resolved! Invoice

Hi, I need an invoice for the total amount I paid in the whole year 2022, for tax purposes, how can get it?Thanks!

Payment

When I call to pay at *611 , the tell me that I need a account to pay then it hangup on me I can't pay, what do I do ?

Resolved! sign on

i cant remember by email account or password only want to change my visa expiry date for payments

Lost GPS, dropped calls, not reciving calls/texts

Hi, I have a brand new S22 Ultra Samsung phone and recently upgraded my plan to 4G with 20gigs of data. Basically I should be working with the best possible situation Public Mobile can offer. My coverage is the worst it has been. I lose my GPS signal...

Resolved! Upgrading data plan

I received an offer by SMS me to go from current plan 15 GO to 20 and I answered Yes, Yes.In the days preceding my renewal date, I went to check but the the 20 GO wasn't available. My due date is today, March 6 at 2 AM. I checked this morning, nothin...

Confused

I bought a pre registered card, was able to put one call though but no messages. The next day my account was suspended

Resolved! public Mobile changed my phone number

I am new to public mobile but have been successfully using my old phone number which I transferred over. Today I received a text telling me they couldn't complete the transfer and they gave me a new number. On top of that the new number is outside th...

Resolved! Looking for my order i place 15 days ago

I am looking for my order i placed 15 days ago. I received a confirmation with order number but have not received it or carrier instructions.

Resolved! Data Issue

My data isn’t working at all, but I have plenty left on my account. Help please!

Technical issues

I can make calls but I cannot receive calls.

Resolved! email

How do i change my sign in email

Resolved! Why hasn't my referral code worked

When signing up for public mobile, I used a referral code from a friend in order receive rewards, however it has been been around two weeks and there is still no sign of the any rewards received. Any help would be much appreciated.

Resolved! Moving to polland for two months

I am moving to Polland for two months, and I was wondering if I could keep the same SIM card and just transfer to a Polland plan or traveling plan or if I'll have to switch to another SIM card. Thanks!

Porting phone number

Hello: I'm trying to port my current (functioning) prepaid Koodo number to Public. I already have my Public temporary phone number. However, the form keeps advising me to enter a valid Canadian phone number. Any suggestions?

Resolved! Email address

Need to change my email address from public mobile profile

Resolved! Cellular network

Woke up and can’t connect to cellular network?! Apple support says it’s not my phone. How do I get an e-sim?!

Unable to sign into account

Resolved! Switching Plans - How do current rewards transfer over

Hi All,I am considering changing my plan but I am on the old reward system. Does anyone know if switching plans will my current rewards still take effect? ( IE I get $4 off a month now) The new plan does not say I need to convert to the new system ( ...

Resolved! My current plan

Hi, I want to know what are my current plan charges .. I am unable to find it through the website Please help..

Resolved! calls go direct to old service provider voice mail

Hi to allcalls go direct to old service provider, i can text but replay dos not get delivered backthank you

Resolved! receiving us incoming calls?

Can I receive US incoming calls?

Frustrated; suspended!?!?!

Heellllppppp!!!!!! How am I to get my suspension lifted. I cannot afford another payment and It successfully went through but I am still suspended. Someone help please

Transfer a virtual phone number

I had subscribed to a virtual phone service with "IPlum" (www.IPlum.com) so that I could have my 2 cell phone numbers on an Iphone with only one sim card. The service did not work very well and call did not get completed or were very poor in sound q...

Resolved! Account suspended despite payment going through and repeated attempts to repay

HiIt is March 6, the day my payment was due. According to my credit card, the payment went through at 5:02 AM today. Right now, I am unable to make calls and when I log into my account it says my account is suspended. After clicking to re-activate my...

Resolved! travelling

I bought data for 15 days in the USA on feb 22 when i crossed the border my data did not work till i crossed back into canada it was very frustrating not having data i paid for i would like a refund

Resolved! How/Why my phone plan switched without my request.

I had a basic $15 plan for a year and a half,Then I noticed a 40 dollar charge and then found my plan was set at 40 dollars unlimited talk/text.How is it that the plan could change on its own?I have not logged into the website in half a year.I switch...

Resolved! Good morning

I need help please I lost my Public Mobile SIM card while I was away on my trip and I did buy new SIM card my question is there any chance I can keep same phone number ? I did try on self serve to add on new SIM number but it seems didn’t work . Plea...