New user, ESIM doesn’t work, what I do from now?

[Jemoreauu]

I bought an ESIM yesterday, download it and I waited 5 hours to see if it worked but today I have no service. it’s like the ESIM didn’t download properly… So I deleted the ESIM and I was wondering what do I do now since the QR code don’t seems to be working another time? Thanks.

[HALIMACS]

@Jemoreauu 

Can you go into the e-mail you received, use the QR scanner option on your device, and reinstall the e-SIM onto your device?

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