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@Joel953 @And is your previous sim still in your phone? You have to leave it until everything is complete.

@Joel953 @You can go into settings and activate it under cellular?

@Chaphie you can select to have it go to email, I had to do that. Once set up, you can get them by text.

He was increasing his spend and is a legacy rewards member. He continues in legacy, got a plan that he could not select without contacting support. 

@chimpm  My son sent a note to CS-Agents and was able to get a plan that he could not access being an existing client. They made the switch for him.