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Subscription Not Activated

Joe22
Great Neighbour / Super Voisin

Getting Subscription Not activated after trying to set up e-sim. When clicking Get Support I get directed to sign-in to open a ticket I get a blank screen.

2 REPLIES 2

softech
Oracle
Oracle

@Joe22 

check the Sim Manager on the device (or Settings > Cellular) first and see if the Public Mobile eSim is there already and just not enabled?  If you see the esim there, enable it.  If it is an iPhone , set it as Primary and toggle on "Turn on this line".  And also, if you still have the old provider sim card, remove it if it is physical or disable that if it is an esim

if not there, then yes, you really need to engage support by direct message for further help 

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

will13am
Oracle
Oracle

@Joe22 , if you need support assistance to complete your activation, use the link below.  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.