Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi i paid my bill for aug now theres a charge of 28 $ for aug 31st?
hi, I am looking to find out what is wrong with my service , I cannot make out going calls, send texts or anything on my phone service. I my settings it look like Virgin still my carrier as well as Public Mobile
not specific to Public Mobile support
I was on a $40 4G plan. It always renewed on the 4th. So today, being the 3rd, I logged in and changed to the $39 plan.But... instead of renewing on the 4th, PM took payment out yesterday ( aug 2) which I knew nothing about until I checked my CC.So t...
Hi, Today I bought a new $15 plan with public mobile ,create a new account and made payment . when I purchase I choose a esim. i choose a number. But esim not activating on my iphonexr. so I bought a physical sim from store. how I stall the physical ...
After purchased the plan and installed the App on the phone. When I try to activate the eSIM, I got the message as attached picture. My hone is S20 don't know why eSIM is not available
Hello. I tried to sign up my elderly father on a PM account (I also have one) on a very simple, basic flip-phone. It's all he knows how to use at this point.I set up an account, paid for a re-occurring subscription and put in a new PM SIM card. Howe...
Hi,How can I access my call history/logs from august 2022, a year ago? I need to find a phone number.Thanks,Hillary
I Need A ModeratorI front load my account I had $ 23 I have $ 15 plan with $ 10 in rewards each month That means my due amount is $ 5 Plus tax NOT $ 15I am now down to $8 it continues to take my funds Someone please fix thisI am NOT Happy Usually I a...
I cant make a phone call in the USA I bought and add on, i can text and use the dqta but no phone callsI see public is using ATT as its provider down here in Washington state, do i need to have a 5g capable phone to be able to make calls, never had a...
I ordered my SIM card 2 weeks ago. I paid for it and have not received it yet. Can I go to my local public mobile dealer and get a new SIM card for free?
I accidentally deleted my eSIM for Public Mobile and I need to get a new eSIM. Please help
Hello, I’ll be heading out of Canada to Europe for a semester exchange for about 4 and a half months. Is there any way for me to save the phone number I currently have with PM to ensure that I can keep using it when I return? I don’t want to keep pay...
See question above. Thanks.
I keep getting the error 7b1 it wants me to create eversafe too but I cannot do that since I have no access to sms, calls etc.
I believe there is a hold on my current visa debit I use for payments. This hold is on your end. PLEASE ACTIVATE SO THAT i MAY USE THIS CARD TO MAKE PAYMENTS
Credit to @Yzeguy for noticing this. The $50/40GB plan is now 5G instead of 4G that it was until now. You have to change into the new version of the plan to get the higher speed (as far as I can see). My scheduled renewal to the 4G version hadn't eve...
Hello, I've just received my sim card in the mail yesterday and got my account activated. The problem is when I try to port my number i get an error reading "Public Mobile can't port your number right now, please try again".After leaving the page and...
My bank card was updated and now my cell phone is down and my email can't be verified at the moment, I can't log into my account, what can I do?Please help me , Thank you
I mistakenly made 2 payments on June 30 so I did not expect to be charged in August as there would be sufficient funds in my account. But on July 30 I see a charge on my visa for August. Please investigate and let me know if you need more info. Thank...
Is there any way to see the list of people you've referred on the new app and website?
Hi, I accidentally deleted my eSIM before confirming my account. When I try to log in on mobile, it sends a confirmation code that I obviously don't receive. How do I purchase a new eSIM?
I lost two SIM cards. I have two accounts for them. I know the password. I can receive emails associated with the accounts. I still can't log in to My Account I'm asked for a OTC (one-time code) as part of 2FA.How can I proceed to regain access to My...
I have tried to change my plans on the old sim card but the account doesn't show my previous plan. Instead, it asks me to get a new plan. I got one just now with an e-sim card. I checked the IMEI and it said it's good to use. However, after I paid an...
Can support contact me? When I use the 844-232-xxxx number it says there is no port for my number.I've received the request from my old provider and replied yes....then hours later PM sents me a message saying that I needed to re-instate my request. ...
I am kind of curious as to asking support, or even how to submit a ticket, i used the chatbot multiple times and all it was doing was sending me to error pages for ticket support. I am in need of a new eSIM to be sent, but i cant even properly submit...
I have a Google pixel 3 XL and I am pretty sure during the subscription process I confirmed it can use eSim and I asked to transfer my old Lucky mobile phone number along with the subscription process.I chose my subscription, paid and got email to ac...
Hey, I just uploaded money onto my account in order to buy a US add-on, but the only message I get is, "Sorry, we are unable to process your payment at this time. Please try again later."Does anybody know how to proceed here?Thanks!
