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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1439 Views
  • 23 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30009 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41816 Views
  • 185 replies
  • 29 Bravos

Resolved! Email address is incorrect

It tells me that my email address is incorrect even tho I changed my password to pay for my account how can I get my email address 

Resolved! E-mail and Password Login doesn't work

Hello, I activated a new public mobile sim card and entered in my details. However, when I try to login, it doesn't work but I thought the account was supposed to be created already when you activate a new sim online since they asked for all the deta...

Dipti99 by Great Neighbour / Super Voisin
  • 954 Views
  • 9 replies
  • 0 Bravos

Resolved! Phone service help

So I transferred my Telus number over a day ago and then changed it after wards with a suggested one by accident. I haven’t been able to change it back to my old one afterwards. How can I get it back? 

Susan79b by Great Neighbour / Super Voisin
  • 635 Views
  • 5 replies
  • 1 Bravos

Phone service

I can’t get incoming or send outgoing voice service only text

Seamone by Great Neighbour / Super Voisin
  • 369 Views
  • 2 replies
  • 0 Bravos

Resolved! Take one plan of my credit card

Hi there I currently have an credit card with two plans attached to it, I would like to remove one could you please contact me thanks

SG5 by Great Neighbour / Super Voisin
  • 634 Views
  • 4 replies
  • 0 Bravos

Resolved! Refer Code

like to joining Public Mobile. appreciate it if anyone like to sharing Refer Code. thank you.

Ashley_Grey by Great Neighbour / Super Voisin
  • 1127 Views
  • 10 replies
  • 0 Bravos

Resolved! US Roaming with Public Mobile

Hi all, I'm not sure why, but I can't get in contact with Customer Service to inquire, so I'm looking for some help. Am I able to get a Roaming package with Public Mobile when I travel to the US? It looks like I can, but for some reason I thought for...

rflaglor by Great Neighbour / Super Voisin
  • 2034 Views
  • 6 replies
  • 1 Bravos

Resolved! SIM Card hacked

My phone is hacked. Message said that another SIM card is using my phone number and my husband's number.  What should I do?  Can I transfer my account credits, etc if I get a new SIM card?

FishKing by Great Neighbour / Super Voisin
  • 945 Views
  • 8 replies
  • 1 Bravos

Resolved! Purchased a SIM card but haven't received it?

Wondering if it got lost in the mail? There's no way to track. There's no way to contact anyone because I need an account. I cannot register because I don't have the SIM. Going in circles here

NajeebN by Great Neighbour / Super Voisin
  • 526 Views
  • 4 replies
  • 0 Bravos

Resolved! US Roaming not working

I paid for 15 days US roaming. The money has come out of my bank account. I have 3 days left. I cannot make a phone call in the US. I get a message saying I did not buy the add-on. But I did.

Malleyp by Great Neighbour / Super Voisin
  • 638 Views
  • 6 replies
  • 0 Bravos

Resolved! Refund

I bought a public mobile voucher at the gas by accident..the gas station said I have to  contact public mobile for a refund..how do I get my refund?

Johnson1017 by Great Neighbour / Super Voisin
  • 1494 Views
  • 17 replies
  • 2 Bravos

Resolved! Help

Sim cards were billed to wrong address

Resolved! Cell Phome Number Transfer

Hi tried to transfer cell number from Rogers to Public on Sat Jan 14th approx 11:00am.Public send request but it was apparently refused by Rogers.I called Rogers this afternoon and they said to resend the request.How do I get Public to resend that re...

AM100 by Great Neighbour / Super Voisin
  • 455 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan

Hi. I accidentally purchase the wrong plan and o would like to know how to change it. 

JessicaSouza by Great Neighbour / Super Voisin
  • 578 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM card won't register updated plan

I'm not sure why, but it won't show on my SIM card that my plan got upgraded. I log into my account, and it's updated to the new plan. I tried restarting my phone, removing SIM card then put it back in, and changing SIM card slots. None of it worked,...

Pandalover by Good Citizen / Bon Citoyen
  • 1437 Views
  • 16 replies
  • 0 Bravos

updating payment option won't work

im trying to renew my plan and i had to get rid of my old Visa debit card as it wasnt working properly, now when i try to update the information with my new Visa debit card it just says "oops try again later" what am i doing wrong?

garrettV by Good Citizen / Bon Citoyen
  • 381 Views
  • 3 replies
  • 0 Bravos

Resolved! older $15 plan

Hello I have had the $15 plan for several years (over 3 years).Does it still have the free incoming calls right now? Im just an occasional user. I noticed that the new $15 plan doesnt include the free incoming calls. Please adviseFred

fredweet by Good Citizen / Bon Citoyen
  • 1349 Views
  • 13 replies
  • 0 Bravos

Resolved! someone is using my contact number for a call

I was surprised when I get the message that I have only 10 more minutes to talk from my phone for this month. So I logged in to my public mobile account and surprisingly saw in history that an unknown number talked for 42 minutes on Jan 17 which did ...

hokani by Great Neighbour / Super Voisin
  • 860 Views
  • 7 replies
  • 0 Bravos

Resolved! withdraw plan

i am sorry because my request to update my credit card information could not get through and my plan could not be renewed, so I have to move to another phone service company. my number is no longer exist. 

Jennyhong by Great Neighbour / Super Voisin
  • 551 Views
  • 4 replies
  • 0 Bravos

Resolved! No incoming calls, straight to voicemail

I have updated my credit card on the payment date. Do I need to make a payment as well.  My account says it is suspended. What service do I get with a suspended account? I am not receiving my calls it is going straight to voicemail. I can phone out. 

Resolved! US roaming talk and text.

I purchased a US data, talk and text bundle. The data has been working fine, although it has not been showing any of my usage in my account. My account shows that I have the data and have the unlimited minutes and texting, but every time I attempt a ...

Jck1 by Great Neighbour / Super Voisin
  • 1793 Views
  • 18 replies
  • 2 Bravos

Resolved! I have no phone service

I have paid my phone bill yesterday using a payment voucher and have since not had service since then. 

PNeilson by Good Citizen / Bon Citoyen
  • 2138 Views
  • 26 replies
  • 2 Bravos

Resolved! Ordered sim cards didn't arrive

I ordered two sim cards on December 23rd and it hasn't arrived yet.My order number is Order 320769Any advise?Thanks!

floriangeier by Great Neighbour / Super Voisin
  • 575 Views
  • 5 replies
  • 1 Bravos

Resolved! Can I receive incoming calls on deactivated payment for plan?

Hi guys, I'm planning a two-month trip and will pause my payments. During these two months, will the phone be able to receive incoming calls and sms so i know who was trying to get in touch with me? Or it's blocked even for in Please advise.

TylerDurden by Great Neighbour / Super Voisin
  • 845 Views
  • 9 replies
  • 1 Bravos

Resolved! Plan update

I had requested a change to my plan and it was accepted.  Today, my anniversary/payment date, I note that the change did NOT go through and the old amount was charged. How do I change my

mmarlies42 by Great Neighbour / Super Voisin
  • 572 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot access accounts

Hello, I have lost my account information for two accounts that are in my name. I require assistance.

KHodgina by Great Neighbour / Super Voisin
  • 715 Views
  • 5 replies
  • 0 Bravos
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