[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Phone randomly changed no notfication.
Today my phone number was randomly changed. I saw from previous questions that this has happened before and I would very much like my old phone number back. Can someone help?
Esims
I erased by error my esims card , how can it be fix. thanks
Resolved! Register new SIM
Hello,I registered and paid for new service at Public Mobile ($24.00 + tax). The website mentioned that I should receive the SIM within 2 business days. However, it is 3 full business days already and I could not receive my SIM yet. Is there any prob...
Transferring number
We transferred over from Lucky last week and we missed the text to authorize the transfer. Now we got a notice we have a new number assigned and this explains why my daughter hasn’t been getting work texts. I’ve tried to contact support through the a...
Phone call problem
Some phone calls can’t receive. When someone’s call , phone is not ring and go straight to voice mail even Phone is free to receive call
Number transfer issue: please help!!!
Hi, I transferred to PM a week ago and transferred my old number. All was working fine until I got a message from PM just now that they cannot transfer my number and they assigned me a new number. Please HELP, I absolutely need my old number transfer...
Nah
nah
Samsung Galaxy S24 network connectivity
I am currently on a 3G network plan with Public Mobile attached is the network connectivity for the Galaxy S24. Will this be compatible with my plan or do I have to upgrade?
New sim card, no data
Hi everyone,I just joined public mobile but my sim card has no data on three phones that i tried it on.Also when I call someone or someone calls me, both are shown as "private number" which is weird.Does anyone know a solution for that? Thank you.
Got Charged Twice (Can someone help?)
Got billed twice for an add on that I purchased for once.
I bought the wrong add on
I accidentally bought 3gb of US roaming data when I meant to buy regular data for use in my home of Canada. Can I get this add on switched over to 3gb regular data?
US Roaming
Just paid for my second 15 day US Roam talk/text/data. The money was taken off my credit card but does not show up on my mobility account and I cannot do anything on my phone.
trasnfering my esim
Im trying to activate my public mobile sim card. Initially I tried to create a phone number, then it said it would send a code to the new number. however it has not been activated to so i am unable to continue.. to verify my account.
AVR always saying 5.7gb left which isn't accurate
I recently switched my plan to a 60gb at5g speeds and then unlimited data after that anyways when I call the avr it tells me I have 5.7gb EVERYTIME no matter how much data I use. Could someone please esplain thanks. ps my phone is iphone 8 not yet...
Add ons
I purchased the us add on data and talk. Talk isn't working
unable to add new credit card on account
hello!When i try to add a new valid payment method, i get the following error: Sorry, we’re not able to process this request at this time. Please try again later. please advise. The card is correct. Thank you.
Can I get a refund for the payment I made 3 months in advance if I leave PM?
I paid 3 months in advance to my plan and I might leave to another provider. Will I get a refund for the difference that I didn't use?
Traveling to US and unsure of plan
Can someone help me make sense of the Add on's for traveling? Traveling to the US next week and am confused about the plan options. (I currently only have Canada wide calling.) I need to be able to call within US and also use Waze while driving. It ...
Resolved! New sim activation and can't transfer previous public mobile number
Hello,I've purchased a new phone plan from Public mobile and have received a new physical SIM, however when I do the activation and want to transfer from a previous public mobile number it doesn't work:"Invalid phone number"Please enter a valid Canad...
Galaxy S24 sim card from S10
I am planning on ordering the new Galaxy S24, I currently have the S10. I plan to use my current nano sim card from the S10 and use it in the S24. Does anyone know if this will be a problem?
kudoo number transfer issues
transferring phone number kodoo prepaid
Resolved! how to get $24 for 4G data for existing users?
I checked there is a new plan, which is $24 for 4G data, the plan is very good to me. but when I signed into my account and would subscribe to this new plan, the new plan is not in the list. why the existing users cannot see this plan?
Can't receive or send text messages
Can't receive or send text messages. Also can't receive any phone calls or call out why?Was working fine this morning.
Store refusing to waive sim card fee for sim after sim did not arrive
Store refusing to waive sim card fee for sim after sim did not arrive
Resolved! Voicemail not working
I know that someone left me a message and the indicator on my phone says I have a voicemail, but when I dial into the voicemail it says I do not have any voicemail. I am doing something wrong? Also I set up a custom voicemail message but it never p...
mbna Rewards World Elite Mastercard payment
I use Mbna Rewards World Elite Mastercard pay my phone bill. it should have 5 time point rewards for any phone bill.But my public mobile monthly payment only get 1 time point reward. they said the reason is public mobile catalog themselves as "phone ...
Resolved! How can I confirm that I have a Canada/US plan before travelling?
When I subscribed, I'm fairly sure that I selected an Unlimited Canada/US 5G plan, but now that I'm trying to confirm that, I can't find anywhere that specifies the full suite of available features.Is there any way to double-check that short of arriv...
Payment taken for Plan, not able to switch carriers
Paid for $34 plan, was charged for it, went with esim for iPhone XR, can't access PM account, runs me in circles. Haven't heard from old service carrier if a request transfer was made for my #...What am I missing here ?
Resolved! Can't Submit a Ticket to contact anyone
Exactly as it sounds, I can't submit a ticket to transfer my number from PC Mobile to Public Mobile. I Said yes to the transfer a while back and I got notified that it didn't go through. Anytime I try and submit a ticket it says that something went w...
