HOW TO SET UP NEW PIN #

[Sharmla]

I require assistance in setting up new PIN number to get into MY ACCOUNT.

Please contact me at xxxxxxxxxxxxxxxxxx

Thank you

[computergeek541]

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@Yummy wrote:

Only agent can modify this PIN for you. But you do not need it to log in. Only email and password are needed.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private message might take longer.

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A customer support agent isn't needed to change the account PIN.  This can be done from within Self Serve.

[Yummy]

Only agent can modify this PIN for you. But you do not need it to log in. Only email and password are needed.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private message might take longer.

[hTideGnow]

HI @Sharmla 

 if you are referring the 2FA security code, it is a random code sent by PM system when you login, you will be given a choice to send to your email address or phone 

the 4 digits PIN is to used for *611 or to open ticket

[computergeek541]

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@Sharmla wrote:

I require assistance in setting up new PIN number to get into MY ACCOUNT.

Please contact me at xxxxxxxxxxxxxxxxxx

Thank you

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Please note that there is no customer service available over the phone.  Your account PIN isn't needed to log into your Self Serve.  Logging in is done with your e-mail addresss and password.