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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Any possible downside in getting a phone from another carrier to use on PM?

I'd like to change my current phone for a TCL 20S, but currently I'm only able to find it at other carriers or The Source, but even The Source only offer it marked as one of 2 other carriers. I can't seem to find it as generic. Now I know all phones ...

Resolved! Need an update on my Sim Swap Request

I requested a sim card swap last Wednesday May 5th, and have received a request authorization code via text but the service has not changed over to the new sim card. Can you provide me with an update on the process?

Resolved! Why PM charged me $9.99 for my $8 bill?

I subscribed to PM $15 plan, after all the rebate came to $8 before tax, but why was I charged $9.99 from my credit card? Taxes can't be that much? 5% & 6%?

Resolved! Payment not working

So I’ve been with public over a year and used the same credit card the entire time on auto pay. Suddenly it doesn’t work and my service is expired. Card is not expired, yes there is enough on it, I know it works because I used it today. So I do not h...

ACOUNT

Why credit has not been applied to my bill?

Resolved! Lunar New Year Promotion: Incorrect cycle shown

I joined Public Mobile early March for the LNY Promo which includes 1GB of bonus data for 8 months. I just signed in to my self serve account and noticed that it's indicating that I'm on cycle 4/8. I just made my 3rd payment so shouldn't I be on cyc...

I just received a text message from Telus about being Overcharged

The thing, I never inquired or mentioned anything Telus: Dear client, your refund of 65.10$ is now ready for deposit after a recent overcharge. To deposit your funds, see: This was the message, I have had to redact the last part as it was a link to B...

Resolved! "Sorry, talk is not included in your current plan." When calling long distance

Tried restarting my phone, not new service (But added the long distance feature about a week ago). My PlanThis plan includes:5GB at 3G SpeedUnlimited Canada-wide TalkUnlimited International TextMy Add-ons300 International Long Distance Minutes

I have received my first time ever promo by signing up by giving my email address. Nice deal!!

Resolved! Contacting moderators and authentication

Hi, In rare circumstance when I have to reach out to Moderators they request from me to authenticate myself.They provide link to do that or to provide bunch of account related info. When clicking on provided link I am facing two options: either to lo...

Resolved! ZTE phone - data won't work

Just got activated with public mobile. Phone and text works greatData will not work on this phone? Is it a phone problem or some issue with PublicData works fine in other phones I've tested the sim card in?

Resolved! Activation stuck on "Plans"

Hi - I'm activating a new SIM card online and the screen that says "Activating your SIM card" has been stuck on step 3 "Plans" for over 10 mins now. How long does this normally take? If I cancel and start over will that mess anything up? I'm porti...

Resolved! Frustration

Why is my account suspended monthly,I obviously have enough funds to cover?

Resolved! 2gb data only being used up until to 50% before plan says 100% has been used. Plan expired?

I signed up during the Lunar Year promotion to get a free 2gb add on. My phone says the limit is still 2gb, but despite almost half of it being used i'm not allowed to access the internet. When I check my data usage there's no sign of the 2gb add on ...

5G phones Vs 3G phones

Since PM is 3G, seems all new phones are overkill. Currently have a Pixel 3aXL which I'm considering upgrading.Do new phones come in 3G? If so what do you suggest.

Slow speeds

I’ve been experiencing very slow speeds recently, even slower then the 3mbps data cap. I’ve been considered a non data-intensive user from people I’ve known but recently even loading websites that i’ve loaded before don’t even load. I did a speed tes...

payment history

i need my payment history pdf with my name on top of it now when i print my payment history, it does not put my name on top of it, but i need it on the top of my payment history.does anyone know what i can do?

Resolved! No autopay - $ available - Action by me?

New customer, 1st month is ending. I have credit in account, but no autopay. Do i have to do anything to continue my service?

Walmart SIM card purchase

I’m being told I cannot purchase a SIM card from Walmart unless they do the activation. They flat out refused to sell me a card to activate myself. The reason they gave is that customers buy a card and activate it as if they live in another province ...

Resolved! Is the Sony XZ1 Compact compatible?

Hi, I'm thinking about getting an Sony Xperia XZ1 Compact but before I do I just wanted to make sure it is compatible with the Public Mobile network. I checked the compatibility tool and I didn't see it listed. Here is a link to it's specs: https://m...

Can't receive phone calls.

Why can't i receive phone calls. My text works and I can call out but I cannot receive phone calls.

Resolved! Phone compatibility

I am looking to buy a new phone with the following specifications, and I am not sure if it is compatible with Public Mobile: 2G GSM: B2/3/5/83G WCDMA: B1/2/4/5/84G LTE-FDD: FDD B2/4/5/7/28AB

Motorola g8 lite

Is the Motorola g8 lite compatible with public mobile. We have been unable to get the data working.

Use of "moderator" in user name

Hi @CS_Agent ,I notice that there are many users that have created a user name similar to the Moderator Team. Would there be any way to prevent the use of "moderator" as part of the name, or ask the users to modify their profile. The objective being ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Any possible downside in getting a phone from another carrier to use on PM?

Resolved! Need an update on my Sim Swap Request

Resolved! Why PM charged me $9.99 for my $8 bill?

Resolved! Payment not working

ACOUNT

Resolved! Lunar New Year Promotion: Incorrect cycle shown

I just received a text message from Telus about being Overcharged

Resolved! "Sorry, talk is not included in your current plan." When calling long distance

I have received my first time ever promo by signing up by giving my email address. Nice deal!!

Resolved! Contacting moderators and authentication

Resolved! ZTE phone - data won't work

Resolved! Activation stuck on "Plans"

Resolved! Frustration

Resolved! 2gb data only being used up until to 50% before plan says 100% has been used. Plan expired?

5G phones Vs 3G phones

Slow speeds

payment history

payment history

Resolved! No autopay - $ available - Action by me?

Walmart SIM card purchase

Resolved! Is the Sony XZ1 Compact compatible?

Can't receive phone calls.

Resolved! Phone compatibility

Motorola g8 lite

Use of "moderator" in user name

International text messages..

USA roaming plan

Paiement

Data alert at 2.5GB despite 8.5GB plan

Data alert at 2.5GB despite 8.5GB plan

Porting number failed??

Questions before switching to Public Mobile

Not receiving texts after number porting

Could not enter referral code upon registration

eSIM transfer