Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I change email address on self serve account?
An ongoing issue ever since I started using pm, sometimes a card works while another doesn't. Very frustrating! Don't have issues with any other payments to any other retailer or subscription, etc. C'mon, it's not rocket science!
Hi, changed my plan from 3G to 4G, 15GB, $40. Apparently have to wait 48-72 hours. But the status bar of my phone already shows it is connected to 4G. Why then the data speed is bwn 0 - 3mbps? My son got the same plan over a week ago but his data s...
Hi everyone, it's been a while since I have been able to login to my account. Anyone have the same problem? Any solutions? I have tried google, chrome, bing... Refreshing, incognito tab, switching devices..... Nothing.
You'd think that a service not working request would get top priority for a CS-Agent to respond. I've been waiting a little over 24 hours and still nothing. Obviously, customer satisfaction is not #1 on their list. Hopefully there won't be any troubl...
Hello , I tried dialing out and it’s telling called failed I believe my phone has been blacklisted on your network please can you assist
I received a text message from public service saying you can get 15 GB data on your account. And still nothing showing at the account for the new offer.
I subscribed for the 45 dollars plan. I’m checking my phone now and I see a 10 dollar plan instead with the rest of my money on the account. This isn’t what I signed up for. Please adjust to the 45 dollars plan. Thank you. Unbelievable. I think it’s ...
Renewed my plan and phone is not working tried turning phone on and off multiple times
Hello Team, In my account, I can see 500 mins500 Canada Wide Long Distance Minutes BonusCurrent Plan Cycle: 1/1417 mins leftWhen I am trying to make a long-distance call It says your minutes are used can you please help me? Thank you!
Hi, Could someone please help me cancel this order? I have been trying to submit a ticket but it's not working. ThanksRichard
If I get the 15gb for 40, can Public Mobile increase the price in the future?
I upgraded my plan from 5gb at 3G speed to 5gb 4G speed a week after my renewal date. I decided to switch plans ASAP but I did not realize that I would be charged again. Is there anyway to revert that the double charged even though I renewed my plan ...
And now my phone is all messed up and I’m wasting money, people can’t call me or anything?
Hi I want to know if it is possible to have an international package for two months. Espacially for calls. Thank you
I had gotten the promotional text last month about moving to the 15GB 4G plan which I was more then happy to do, and so I went to My Account about 2 weeks ago and set that plan to be my new plan on the next billing cycle. I got my rewards text as I u...
Hello, I've been using an iphone 6s for many years and just bought an iphone 13 pro. When installing the Sim my cellular network won't work. What do I do?
During the registration process I was supposed to receive by text a six digit number to be inputted into the registration menu. I never received the text and was unable to finish registration please help
I ported my number to a different carrier and now I can't login to my public mobile account. Tried resetting password but no text or email will come through. I need to log back in to cancel my recurring billing arrangement. Anyone know how I can fix...
I am switching over to Public Mobile as a new customer. I purchased a new SIM card today, but won't receive it for 5-10 business days. When does this promotion end? Can I rain check on the Black Friday 12 GB for 12 Months deal until I receive my SIM ...
Hi, am on the $25 plan. Loaded my voucher and have not been able to call nor receive calls. Also, I should get 1GB data and nothing is working. I tried to call out multiple times and the feedback I get was that I do not have minutes to make calls. Am...
Hi, My husband is stuck with 2 phones for the last 4 days. Public Mobile hasnt transfered (im told its a portal issue) over completely so he has to carry around 2 phones and is getting charged by both service providers. How can I let public mobile kn...
Hello, I am looking to transfer to PM from Shaw. My uncle is the account holder and I am the authorized user under him since then I was able to get the unlimited text/talk deal. I was wondering if it would be a problem for me to now transfer with my ...
I paid my monthly bill, I have a credit balance and still cannot make a phone call or a text message.
