Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
When I don't answer an incoming call my phone goes to the recording your call cannot be completed as dialed instead of to voice mailCan anybody tell me how to get this fixed?
Hi, I recently upgraded to a 4G plan but my Motorola Moto G31 is not connecting when it's in a 4G area, there's an x on the network icon. In settings the only preferred network options is 3G and LTE, there is no 4G option can anyone help me with this
Hi all! I've just moved into a new condo and I'm trying to set up the intercom. I've been told by my condo board that my number is long distance, I guess since I set up my account in a different city. I tried changing my address on my profile but I'...
Hi, I am going to Orlando, Florida next week. Will my mobile work there? I have a Huawei Honor 8 phone with a 15$ plan and I got the free 500int minutes the last December. Thanks for your help. Thanh Tri Nguyen.
I have 2 phone lines with you, it reminds me to update the auto payment. So I logged in my account, after update the payment info ( All info is correct! ) , when trying to save the payment info, it keep saying Oops! Something went wrong, please try...
Hi, I have had public mobile for 2 months and a lot of times I am not getting calls. They go right to my voicemail. My focus isn't on - I have checked. Any help would be greatly appreciated. Sincerely, Janice
Hi, I was given some extra bonuses for being a loyal customer but, once my regular data runs out the bonus data of 2GB doesn’t kick in. Also I have 500 international minutes for free that i can’t use. how am I able to use it?
I paid my bill and it is not allowing me to make or receive calls I need help I submit a ticket but if I miss the calls I am waiting for ill be sleeping in my car and it's minus19 right now anyone know what I can do to get my services working help p...
I have been asking for full invoices for my account which include GST for the past 7 months. Why can't I access this easily off of my payment tab? Please help. I need invoices for the past 8 months as soon as possible or we are closing all 3 accounts...
Hi, I am a former Public Mobile Customer and I would like to access my past payment information. I tried to reset my password but I'm not receiving the reset links. Please advise?
I purchased a $30 add-on for 15 days of talk and text and 3GB of data in the US. It does not appear to be working in Nevada.I've tried the following:Turned on roaming.Confirmed that I paid for the add-on.Manually selected all listed networks (all con...
{"message":"Unauthorized"}I have been having a lot of trouble logging into my account. Keep getting this white screen that says:{"message":"Unauthorized"}I see it has been a past issue quite a while ago, and now I am experiencing it as well. I have...
I am trying to close the accounts of the deceased. I was able to create a Public Mobile account but I am not able to submit a ticket: the verification process is not working for me. When I try to submit the question (step 3), it 'errors' on my userna...
I am a customer of public mobile. My SIM card broke so I ordered a new one. It won’t let me transfer my number over to the new sim card. What am I doing wrong
I am getting a message saying my account is suspended and I need to make a payment but I have auto pay set up and that has been working fine the past several months. Nothing has changed on my end so why wont Public Mobile take the payment. There are ...
