New activation

[Jboye]

I started the process and when I added my phone number that needs to be ported over from my old account it said the Canadian number is not valid. Sent a request yet no one has contacted me!

[Jboye]

Thank you so so much team 

[Jboye]

Yes please it’s done! 

[softech]

@Jboye did you have some error with activation on your very first attempt and you re-attempt a second time? 

This error could also mean your first attempt for porting was stuck, and hence it didn't accept it on your second attenpt.  If that is the case, check your credit card and confirm if PM already took the money.  Let us know with more details 

[computergeek541]

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@Jboye wrote:

I started the process and when I added my phone number that needs to be ported over from my old account it said the Canadian number is not valid. Sent a request yet no one has contacted me!

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That error message is really supposed to be an indication that the number isn't eligible for number porting to Public Mobile as not all numbers can be. Which city is the phone number from?  To port a number to Public Mobile, both carriers involved must offer phone numbers for that same city.

[Handy1 · Accepted solution]

@Jboye  

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do