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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cancelling a plan

How do I remove my credit card information

Cancelling the plan

I am trying to port my phone number to another provider. There seems to be a delay on your side!

Resolved! Trying to add my free 2GBFIONA

I received this text message today. Public Mobile hereWe're offering all customers impacted by Hurricane Fiona a free 30 day 2GB data bonus to help keep you connected. https://evb.gg/n#k66666nytawI don't have anyway to add it to my account.

Resolved! Lost Phone

How to contact PM if you lost your Phone, and have no way to access your account to report a lost phone. Because Both PM and your Email Provider have to send a code Through SMS. But the phone is Lost

Resolved! Re: 2GBFiona Bonus - where to claim it?

Hi. I’m from the south shore too (New Germany area). I am currently in South Carolina on vacation and I am wondering how I can access US texting with pictures etc. that I want to send back home to Nova Scotia. I haven’t been able to figure out what a...

Resolved! Payments

Hi everyone my gf set up my sim card and she forgot what info and password to the sim so I can't even change the pin now that I added $20 to my account how do I apply it without having to provide the pin ?!

Resolved! What do you do without an e-mail?

Okay, so, I can't log into my account because I don't have access to the old e-mail and it refuses to verify me by SMS. So, I can't get into the e-mail address to get the verification code. And I can't get a hold of a human to fix the issue. Their so...

Fiona to claim 2 GB

Go to Plans and Add-On, at the bottom right but in promotion code "2GBFiona"

Resolved! Second card activated - Omitted "recommend a friend" code

When my wife activated the new SIM (second card in the family), I omitted to give her the "recommend a friend" code and missed the rewards (for both of us). So, what should I do to recover it and receirewards?

Resolved! Fiona code

Hi, Got an offer of 2 GB data for those impacted by hurricane Fiona, but can't find anyway to redeem the code. Please help.

Resolved! Is 2gb Fiona Data real

I just received this text Public Mobile hereWe're offering all customers impacted by Hurricane Fiona a free 30 day 2GB data bonus to help keep you connec... Anyone know if it’s legit?

Public Mobile is going 100% digital -- But will it be 24/7? Will it be fast or slow??

Today the My Account takes for ever to login!!!Today the My Rewards is an oooops!!!If PM is all online.....then please make it work decently. And today is the last day for 5 x $5 RAF....is "ACTIVATE" slow too??

Resolved! hurricane Fiona

Hello,I need to ask how to apply the 2 gig data bonus for hurricane Fiona please, I have the bonus code but obviously I'm getting no where on my own.

Resolved! 2GBFiona Bonus - where to claim it?

Hello from Halifax! I just received a bonus for an extra 2GB given may of us are down without wifi. I can't find out how to claim it. It says to claim it in My Accounts but I can't see where to do it. Any idea?

Resolved! Will my 1 GB data add-on expire in 30 days

Or not? It would be nice if never expired and rolled over.

Resolved! Self Serve login

I am having difficulty logging in to self serve. I have three phones/accounts under three email addresses:(A) me@gmail.com(B) me+@gmail.com(C) me++@gmail.comI was able to reset the password for (A) and login once but not again without resetting the p...

Can't get into my account

I've been trying to logon for months and get a 'system error' . Tried user and email address and no joy..tried community mail to CSagent...Useless, tried 611...Useless. So what now???

Resolved! How can I redeem the 2GB Fiona reward?

I recieved a text to claim a 2GB Fiona reward but can find the reward on the catalog. Any help on getting the reward or is a Scam message?

Resolved! Don’t know how to use promo code

Received promo code to help because of impact of Hurricane Fiona. ( 7 days no power no water no internet and still counting ) can’t redeem , say code is not valid

Is this text from Public Mobile fake?

My Mom and I just got a suspicious text supposedly from Public Mobile. The number is 89362, and the text reads: "Public Mobile hereWe're offering all customers impacted by Hurricane Fiona a free 30 day 2GB data bonus to help keep you connec... https:...

Resolved! lost phone

Please be advice, I lost my phone and I like to suspend it for, Can you show me how?

Resolved! Account

Can I talk to an agent. Please

Resolved! visa card

How do I update my Visa card when their is no human to talk to,as I can't active my cell?

Resolved! Plan renewal date and time

Hi,My plan renews today but the new data is not yet available. Is it a time of the day when the plan renews? It is 8:00 am and I am still on the last month's data amount. It didn't refresh/renew.

Port in my existing number

I activated and port in my cell number to Public Mobile last night and when I tried to call the number it said the number is not assigned. But dialing out seems to be fine.

Resolved! 500 minutes add on

I have purchased 500 minutes international calls add on. How to make international calls from my phone?

Resolved! Bought US unlimited talk and text and it didn’t work

I bought the 10 day unlimited talk and text and when I got to the US (Alaska, which it said was included) it didn’t work at all. I didn’t have internet so couldn’t even try to troubleshoot while on the trip. I’d like a refund but I don’t know how to ...

free call to Iran

Hello You may heard of news in Iran and people protesting. There is internet block in Iran. I would like to know if you activate the free call to Iran or not? All providers support Iranian to call their families in Iran. Would you mind activating pub...

can't receive calls

Judging by previous posts, it seems like it's a porting issue. Opened a ticket almost a week ago, still no response from Public. Made the request to port a month ago. Received a text from old provider 3 weeks ago that they received the request, to co...

Resolved! Help

I would like to pay my plan ,but they send me a verification code on my old email account I don’t even have access with it, please I would like to give a new email account to pay may bill. Thank you.

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