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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! unable to make or receive phone calls after reactivating phone plan.

I have tried rebooting my phone; made sure that Public Mobile was listed in the Settings; and made sure that my SIM card was working. I now need Customer Support asap.

Resolved! account number

How do i find my account number

Resolved! Notice to Reactivate my Account - by October 2022

Hi -I'm a senior and have had an account with Public Mobile for a few years now and everything is set up for direct debit from my account. However, I have a notice in my online account that says I need to activate my plan by October 2022. First of ...

Resolved! Cannot login

For the first month everything was great! I could login no problem, signed someone up to get rewards ... I could track rewards etc ... NOW? No login at all ... I get this message when I go to selfserve.publicmobile.ca ... { "message":"Request hea...

Resolved! bill issue

I have some billing issues I was wondering if someone can help

Resolved! Roaming/data/calls/texting

Hi all, I am going to Las Vegas in Sept, will my phone work there? What plan should I buy in your opinion?I was thinking about doing the roaming, talk, data, and texting as 4 different things, I want unlimited calling and texting for sure. How does i...

Resolved! Updating payment info

Need to update CC info for autopaymentCan not log in to my account, says my e-mail is invalid? edited by computergeek541: terms of service/language

New credit card

I can't register my new credit card

Sim not working

My SIM just randomly stopped providing service, not calls text or data available. I’ve tried removing it and putting it back in but still no luck. Any help would be greatly appreciated

Resolved! Effect on Reward when suspending 2 months

I'm a new user of PM (from yesterday)and got the 2GB bonus on my plan for 6 months. I will travel to Europe in September and October and plan to suspend my mobile plan for 2 months. Will that affect my bonus reward?Also, I'm on autopay now. How can I...

Resolved! Error resetting my password

Hi There!I tried to login to my account starting on Saturday. I was asked to reset my password.I verified my account using both my phone number and my email. Neither method has worked, just tried again. I receive this message:There was an error reset...

Resolved! calls from the us

with the $25 plan can I accept calls from the us if Im in Canada with no charge to me thanks

Resolved! Rewards not added

Just curious why my rewards weren't included when I paid for my new plan

Resolved! Account suspended

I logged in to change my credit card expiry as it’s expiring at end of July and my account has been suspended, not allowing me access to make the necessary change. Now, I’m locked out from trying to log in too many times (and I even changed my passwo...

Resolved! Create account

How do i create an online account to get my plan details.

Re: how to contact a moderator

Hi,I recently purchased a US roaming package for $20. It was suppose to include talk, data and text. Well, when I got to the United States, I was not able to text. I could receive texts but I could not reply. Very frustrating. How do I get reimbursed...

Resolved! CHARGED TWICE

Need help, try to change my plan on July 21, I selected first 40$ with 3G speed and 5G data, but because no answer or confirmation I did again but different plan 41$ with 4G speed and 4G data, again no confirmation, but Yesterday I checked my account...

Resolved! Changed phone number in self-serve and can't use phone

I changed my phone number last night online and the 1st number I accepted ended up belonging to someone else. Went back online and changed again, this time I tested it by trying to make a phone call in which it drops the call right away. Can't text o...

WiFi access

Resolved! Charged twice

My old 3G plan renewed on July 12 - they offered me an upgrade on July 13 and I selected to do it - it charge me for a whole new plan - so I paid twice this month - it must be a glitch in the system - can someone look into this and provide a credit?

Changing plans

Hello, I've been trying to change my plan for over a month. I have sufficient funds in my account for the plan I wish to upgrade to. However, when I click on complete payment, I get the following error message : "Oops! Something went wrong, please tr...

Resolved! Changes to e-mail

Has anyone been able to change their e-mail address used when they first opened it? I've tried putting in a request but can't get my ticket to process through. When I first signed on to make an account the email I put down wasn't quite right, althoug...

Resolved! locked out

this is when the PM format completely falls apart. when one finds themselves wanting to confirm their data usage but because of a password glitch they are locked out of their account (too many failed attempts, even though I reset my password).and th...

Resolved! 2G/3G/4G ?

What is the difference between 2G, 3G, 4G?

Resolved! Changing Plan & Discounts

Good evening, I am currently on the $25 1GB plan and am looking to change to the $50 10GB plan for two months as I do not have internet at my cottage. My question is, if I switch to the $50 plan and back to the $25 plan in a few months, will I lose a...

Resolved! Adding purchase

I purchased US talk tex data on July 22 and didn’t receive texting service till July 24, 7:30pm. What is my recourse?

Resolved! why i can't activate sim card

please enter a valid sim number? i enter 19 digits sim number,

Resolved! Issue with checking my up to date data usage

Ever since public mobile has updated. When I sign in to check my data usage, it has not refreshed and does not show me how much data I have remaining. I have tried refreshing the page, logging out and back in, reseting my phone. And the loading scree...

Data issue

Hi. I have a PM PLAN 10.5GB FOR $50. MY BILLING CYCLE STARTED JULY 12. MY PHONE TELLS ME THAT I HAVE USED 5.6GB OF DATA. WHEN I CALCULATE DATA USED UNDER MY ACCOUNT FOR THE SAME PERIOD, IT EQUATES 5.6GB DATA USED BUT I HAVE RECEIVED NOTIFICATIONS FR...

Account Access Issue

Hello! My credit card expired, and I wanted to update in online, but could not access my account.I reset the password. Asked to send email password reset - no email received. Phone number worked, but still could not access my account with new passwor...

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