Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HI, I purchased US Roaming package, I was charged for it but it roaming did not worked in USA.How I can get my refund?thanks
Please make a payment with my pre-registered RBC Visa, 100 CADMy name is John S
Hello, is there a way quick way to determine the date I enrolled to Public Mobile? I'd like to determine my anniversary date. Thanks! //Bonjour, existe-t-il un moyen rapide de déterminer la date de mon inscription à Public Mobile ? Je souhaite déterm...
Hi, I'm wondering if anyone has any experience with migrating from Koodo midway through a billing cycle?I recently switched from Koodo to Public Mobile to enjoy additional data and 5G speeds. However, I was in the middle of my monthly billing cycle w...
Hi I’ve been public mobile customer for three years now and I’m looking for a loyalty plan now how can I get help?
I hv problem with everfast code verification
I got a pubic mobile sim September 25 and since then I have not been able to make calls and calls hasn't coming in also, it keeps going to voice mail neither can I use the data. It's getting frustrating, note that I just got this sim and I haven't us...
I paid my monthly account for the 3G plan on Sept 24, 2023 but then on October 5, 2023 I bought the new plan 4G (add on). There is an over payment for partial month I had paid on Sept, 24, 2023. Will there be a credit to my account?
I recharged my phone and the data is not working. It's not showing data at all. But the calls has no problems@CS_Agents
I activated my e sim but can make call
I’ve had to transfer my number and service and no longer need service from public mobile. I can’t find a way to cancel on the website, can someone help?
my vouchers haven't worked.
Can we use internet to track solar power systems (solar panels, batteries and inverters) data in Western Australia?
Dear Public mobile, I am afraid of that I have to leave you and transfer the number to another cellular provider.Because I have to be in another country for almost one year. But the public mobile do not have the roaming except in USA. And I have to ...
Credit card expired last month, I will be traveling for the next 2 months and I need to update my credit card details. I am in a country that has no service with Public mobile and I don't want to lose access to my account. I have access to the e-Mail...
My US roaming add-on is not working despite detecting AT&T 5G with high connectivity. I have performed all the troubleshooting tips and haven’t been able to solve the issue. Please help @CS_Agent.
I noticed that switching to a 90-day subscription provides further discounts than monthly subscriptions. If I were to switch to a 90 day subscription, would that mean that I would lose my monthly reward discounts?
Hey, I am trying to switch my plan to a 5G plan for $40 / month but the plan disappears when I am logged in a under manage subscription and only shows up when I am not logged in. How can I get the missing plans to populate when logged in?
Does public mobile support *67. I don't know if I'm doing it wrong or its not supported.I dialed *67 xxx xxx xxxxI also tried placing a 2 second pause between *67 and number. Both don't work. I know how to block all outgoing calls. Not what i want. ...
HelloI am using a moto g5 action. I want to know if it's possible to know when a call is in reality a call to my work phone. On other words is there a way to know if a call is coming from a forwarding feature. Does public mobile make it ring differe...
Local landline callers are told my cell phone # is long distance, they must use 1 in front of my number and get charged long distance fees. How can this be? My mobile was purchased locally. The phone works fine otherwise.
Can existing customers switch to the better promo plans? Currently on the $45/40gig monthly 5G plans, was interested in upping to the $45/50gig with 3 month subscription but when I try in my account, only gives me the option of lowering my price on ...
I’m trying to log in my account but I always got redirected to create and choose a plan like if I new in the service(I have a year). I already have a subscription, sim and pre authorization payment. How can I resolve this? I have a month trying to lo...
Hello! I am still on the old rewards system (not the points system) - I'm thinking of updating my plan since it's way worse than some of the current ones on offer. I just need to check it won't automatically sign me up for the points if I do this? On...
If I have the 60GB Canada - US plan on a sim in my phone; would I be able to purchase another SIM for my hotspot device that can share that data usage? The hotspot will be used in my RV when I travel.
Before this last summer I would get a text from 611 every month when my payment was received and when my data usage reached 75% and 95%. Now I only get a text when my data usage reaches 95% which is not that helpful. Has anyone else noticed this?
i need account number of my public mobile number, i only have phone number with me. i forget my email. please someone help me
Hi,On the main page (list of plans) for Quebec, the 50GB Canada-US plan indicates "unlimited data":When you select this plan, the webpage then shows the plan without the "unlimited data":I'm pretty sure that this plan doesn't actually have unlimited ...
Can’t download my ESIM so no access to account
