My old community account?

[Anonymous]

I must confess that it has been a while since I last visited this platform. I'm curious as to why my previous community name is no longer available. Has there been a reset? When I attempted to register with a new nickname, it was already taken, leaving me unable to use my old one. Any insight on this matter would be greatly appreciated.

The real Naepalm 

[Nezgar]

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@alts63_ wrote:

I'm in the same boat.  No old bravos, can't log in with my old nickname.  And I"m really unhappy with the now-expiring add-ons. Apps are all well and good but for talk-only accounts this new (baby growing pains) website is painful

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All you have to do is message CS_Agent, tell them your old and new (temporary) community usernames, and they'll fix it up and link it up with your original account again like they did for me. Took a day or so after messaging them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@alts63_ you opened ticket with Support? it is now an easy fix and they can give you back your old Community account.  Message them if you have not done so

[alts63_]

I'm in the same boat.  No old bravos, can't log in with my old nickname.  And I"m really unhappy with the now-expiring add-ons. Apps are all well and good but for talk-only accounts this new (baby growing pains) website is painful

[hTideGnow]

hi @Nezgar 

Community blackout.  I love it 

[Nezgar]

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@Dunkman wrote:

@Anonymous 

Due to the recent roll out of App, Eversafe login, etc, several customers have had similar issues with inability to access original community account.   

Public mobile is working on a fix. Supposedly, customer service agents are unable to fix the issue presently.

Check this thread for updates:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Troubleshooting-Login-Issues-OTP-2FA-EverSafe/td-p/984611

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Thankyou for this post, as I am now back from community blackout after this issue affected me... Had to begrudgingly create a whole new account (with a different username) just to be able to 1> see this forum post which gave me some confidence the CS agents were aware and able to fix it, and 2> to message cs_agent and they did their magic after a bit more than a day.

Phew. Good to be back with my original community account!

[Dunkman]

@Anonymous 

Due to the recent roll out of App, Eversafe login, etc, several customers have had similar issues with inability to access original community account.   

Public mobile is working on a fix. Supposedly, customer service agents are unable to fix the issue presently.

Check this thread for updates:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Troubleshooting-Login-Issues-OTP-2FA-EverSafe/td-p/984611

[Anonymous]

Thanks bud!

[hTideGnow]

hi @Anonymous 

messages support to open ticket 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437