Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am unable to use iMessage or FaceTime -it says this phone number can not be used by iMessage or FaceTime you must have a SIM associated with an Apple device for this number How can I do this -I used your eSIM and it appears to work for calling
Without notice or reason the price of my plan almost doubled and I wouldnt have known except I logged in for one rare moment. I need an expla
can't log into the self serve with this "Forbidden A1" message. So frustrating!
Hi there, My daughter's phone was stolen while on vacation. WE NEED a new SIMS card, but plan to port her phone number to a new company to keep the family package bundled. When we try to port the number, we need to confirm yes on her phone, but how...
I am currently in 90 days plan which ends on June 24, 2024. I will be out of country for about 40 days starting from May 1 until June 10. If I unsubscribed my plan on April 30 and then subscribed again on June 10, will my plan gets extended for 40 da...
I did not receive a confirmation email so i can not activate my number with the QR code
Recently tried to port a number from Fido. Credit card was charged and got text msg from Fido and authorized the transfer.I am on the Public mobile network now but no data and calls rings but do not connect.Can't login through the app at all it just ...
hi team,1. i changed my phone number by logging in online. the otp goes to the old number not the new one. how do i get the otp to go to the new changed number?2. not option to pay by credit card, only seeing an option to redeem a voucher. How do i g...
您好，我媽媽忘記了她的電子郵件地址，也無法在線上登入帳戶，那麼我該如何幫助她更改電子郵件並再次登入她的帳戶？
I’m porting over a phone from Fido to PM.Do I use the IMEI number for the Fido physical SIM that’s currently on there or the available sim? Phone is an iPhone 13. Thanks.
I was told that 240GB bonus data has been granted due to the reward plan changed. Then I switched the plan from $40 to $15, and the bonus data was gone. Please let me know how to get it back. There is no warning about switching plan may cause problem...
I am currently away from home for a job and wont be home for another week, I just setup my subscription and selected to have a SIM mailed to my home address. Is has my 30 days on my plan started right now or will it start once I do the activation usi...
@CS_Agent Hi I want to switch to a different service provider. It appears my billing started just today. Can I request a refund? How does this work for the remainder of the month? My next bill is to start on May 1st.Second, I have prepaid amount of $...
Hello,I would like to add on, long distance calling to my plan.Thank-you,Yvonne
Unable to receive texts. Can send, but don't receive any back. Also showing no servie on my phone, when it used to work. Unable to use data as well, account is paid up to date, restarted phone, checked to ensure airplane mode is off. Still has data a...
It's been over two weeks since I signed up and no SD card yet. Do you have my info right? Please send soonUpdate by Softech: Personal info removed
I am locked out of my phone, and I can not log into my account because eversafe wants to send code to phone.
What is the loyalty gb bonus? I see it on my account under add-ons and I’m unsure as to what this is or how to use it.
I cannot get into payment page to cancel keeps asking me to activate. very frustrating
I recently created an account for my daughter. She has still not received SIM card and when she tries to create account she gets error message We Encountered An Error Procesing Account
Despite having activated my account on Saturday, I cannot receive or make any Telephone calls… is this normal?
Hi, I am try to active and transfer my number to PM but the eSIM transfer does not work. I think I might need to but another eSIM, but I can’t access the site to buy another eSIM. Every time I login, I am forced to continue the activation with no pos...
I live in Canada. If I get a plan like Canada wide only, but I received a call from USA, shall I be charged?
I have tried all the suggestions already given such as different browser. Do I have to unsubscribe and pay by the month? How do I pay by the month?
Can someone help please?
Just changed from Roger’s to PM. (3 days ago) I can call but no one can call me. They get message from Roger’s stating my voicemail is not activated. I also no longer get OTP numbers to verify secure accounts I try to log into. I have update the iOS...
I just paid for the 29$/20gb plan, downloaded the app and attempted to transfer the number from my current carrier to the eSim. However, I keep getting the activation failed message (eSim not installed).I read in previous posts that you can activate ...
Hi! need to activate my SIM cardi paid for my services already since last week and i would like to have my services turned on plss
I'm going to Los Angeles next week. I have a free calling to the US plan. Will my phone work there? Will there be roaming charges?
I just bought this service. Does it include 3GB Data, unlimited Talk & Text for 15 days?Why come I checked in my account and it said: My add on has 3GB Data left, but only -1 message Text and -0.02 talk minute left?
