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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14042 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25261 Views
  • 183 replies
  • 26 Bravos

Can't login, forgot email

Hi, I have a few accounts incl. my kids and myself. On one account, pre-paid credit card is now expired. I'm trying to log into this account to change the payment method, but unfortunately I don't remember the email with which that account was opened...

KirKu by Great Neighbour / Super Voisin
  • 297 Views
  • 4 replies
  • 1 Bravos

Resolved! Activate PM SIM with TELUS landline number

I have my first Public Mobile SIM Card. I want to: activate my SIM Card, transfer my Telus landline number to the Public Mobile plan / account. Is there anyone who can help me?

brichardson by Great Neighbour / Super Voisin
  • 454 Views
  • 5 replies
  • 0 Bravos

Resolved! 20 GB data Plan

Hi,Currently I have a 20GB / 45$ data plan.I want my gf to have the same plan, but I can't find it in the web.Is that plan not  ny longer available ?BRAlberto 

Alberto_80 by Good Citizen / Bon Citoyen
  • 529 Views
  • 8 replies
  • 0 Bravos

Resolved! iphone 7 plus calling issues

Within the last few weeks my spouses iphone 7 plus suddenly could not make long distance calls, and local calls are seemingly random. Apple checked the phone and says its fine. We reset the phones network connections and even switched sim cards from ...

chasolive1 by Good Citizen / Bon Citoyen
  • 540 Views
  • 10 replies
  • 0 Bravos

Resolved! Add on

Picked wrong add on , how can I change it 

Mcmack by Great Neighbour / Super Voisin
  • 256 Views
  • 2 replies
  • 0 Bravos

account problems

I have two Public Mobile accounts, one for my daughter, one for me. Both are linked to the same email. I thought this wouldn't be a problem because with my previous provider, accounts were linked to the cel #, NOT the email. So here's the rub: I can ...

Bixby by Great Neighbour / Super Voisin
  • 243 Views
  • 3 replies
  • 0 Bravos

Resolved! New to PM, need help with my old provider

Hey Guys,I am new to PM and have a problem. This might be a dumb one.  When I registered with PM, I was under the impression that PM would cancel or contact my old provider to cancel my agreement with them, as I wanted to keep my old phone number. I ...

BKristina by Good Citizen / Bon Citoyen
  • 664 Views
  • 11 replies
  • 0 Bravos

Resolved! Password

Been trying to reset my password a few times now and it keeps saying that there is an error please try again and I keep trying but nothing happens.

joeybu88 by Good Citizen / Bon Citoyen
  • 509 Views
  • 8 replies
  • 0 Bravos

Resolved! not getting inbound calls recent number transfer

Hello, Public Mobile customer service,I'm a new Public Mobile client, and I recently transferred my number (April 17) from Freedom Mobile. On April 17 I got a message from Freedom asking if I was transferring and I texted "Yes". On My Public Mobile a...

Macko92 by Great Neighbour / Super Voisin
  • 256 Views
  • 3 replies
  • 0 Bravos

Resolved! Messaging to Australia

I recently joined Public M. I have the plan that includes international texting and I tried to msg  Australia and I am told wrong number. It is not the wrong number as I messaged often when I was with Fido and no problems. Hope I did not make a mista...

tara11 by Great Neighbour / Super Voisin
  • 302 Views
  • 2 replies
  • 0 Bravos

Resolved! Unable to receive calls and msg

I bought public mobile sim and i switched my old number to public mobile. My sim is activated and i can make calls. But i am unable to receive msg and same for calls can’t receive any msg and call. Why please assist me. I am iPhone user.

1B1 Error - Cannot phone another number

Whenever I try to phone a specific number, there's a message saying "1B1. The client your are trying to reach is not available at this moment. Please try again later."  The other person did not block me, and they even changed providers, and yet this ...

ruzy9793 by Great Neighbour / Super Voisin
  • 14178 Views
  • 10 replies
  • 1 Bravos

Resolved! Public Mobile phone number?

Does anyone know if Public Mobile has an phone number where to could talk live to an actual person (rather than the chats)?

PennyFrances by Great Neighbour / Super Voisin
  • 474 Views
  • 3 replies
  • 0 Bravos

Resolved! Question re: expiry text notice of pre-authorized plan payments?

Hello,Do we receive a text or notice if our pre-authorized payments are no longer in effect?  (My brother bought me an iPhone for my birthday last year setting it up on a pre-authorized monthly payment plan. But said after a few months, I would have ...

PennyFrances by Great Neighbour / Super Voisin
  • 329 Views
  • 5 replies
  • 0 Bravos

Resolved! My plan seems to have reverted from 15 GB back to 2 GB?

My payment history shows that last month, I paid for "15 GB at 4G Speed". My current account, however, is showing "2 GB at 4G Speed" as the selected plan. Did something go wrong with my account?

pmwade by Great Neighbour / Super Voisin
  • 344 Views
  • 4 replies
  • 0 Bravos

Error 837

 I’ve tried activating my SIM numerous times times but every time I get a message saying “unable to process your request. Error 837.” Does anyone know what this means?

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Mahakamal by Great Neighbour / Super Voisin
  • 515 Views
  • 11 replies
  • 0 Bravos

Resolved! I need a moderator.

We just signed on from Koodo not prepaid and it’s been 2 days and our cells have not switched over!Can someone please help?

HKL51 by Great Neighbour / Super Voisin
  • 268 Views
  • 3 replies
  • 0 Bravos

Resolved! Change email

How do I update my e-mail address?

AdamClarke by Great Neighbour / Super Voisin
  • 221 Views
  • 2 replies
  • 0 Bravos

Resolved! changing plan

I want to change my Public Mobile plan from the 5GB at 3G, to the 15GB at 4G.  When I attempt to do that, I get this message: "After changing your plan, you will loose your current promotions."Because of ambiguous wording, I need to know if "promotio...

LakesChic by Good Citizen / Bon Citoyen
  • 832 Views
  • 15 replies
  • 2 Bravos

Resolved! Email address change

Need to change my email address to have access to update my payment info

pfarrell1 by Great Neighbour / Super Voisin
  • 321 Views
  • 4 replies
  • 1 Bravos

Resolved! How do I send a private message

I enter @CS_Agent in the 'To' field and it says invalid. I was over billed. I was triple billed for an add-on. I'm unable to file a ticket cause the system doesn't work. I'm getting an error when I try to send a message. Please advise how to communic...

aimes2 by Great Neighbour / Super Voisin
  • 352 Views
  • 3 replies
  • 1 Bravos

Resolved! Can not log in

I am in the forum but when I go to my log in for my account and enter my email address and password it says email or password incorrect.  I have asked to have password changed but nothing happens and nothing is sent to my email address. What do I do....

Dave1950 by Great Neighbour / Super Voisin
  • 393 Views
  • 5 replies
  • 1 Bravos

2 times fee deduction for a Plan

H!,I bought a $40 plan. During the activation process $42 was deducted from my credit card but the activation failed. I called TELUS and they removed the issue by restarting the activation process but I noticed that $42 was deducted from my credit ca...

mosaed by Good Citizen / Bon Citoyen
  • 222 Views
  • 2 replies
  • 1 Bravos

Trying to get call history

Help please. I would like to download a pdf of my call history for the past month. How do I get a copy. The links to my history do not open when I click on them. Thank you. 

smartbe1 by Good Citizen / Bon Citoyen
  • 194 Views
  • 3 replies
  • 1 Bravos

Resolved! how do I get into my acount to update new email address?

I am unsucessful in trying to get into my account. I have a new email addressand I am unable to get into my account to update it because my old email address thats linked to my account dont exit anymore. so frustrating.

Winston3 by Great Neighbour / Super Voisin
  • 277 Views
  • 3 replies
  • 0 Bravos
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