Community

Resolved! I cannot receive text message

I changed a Moto G Pure today, but I cannot receive text message any more.

Resolved! Removing the corporate account label from my account

I have transferred my number from "Bell corporate account" to "Public Mobile private account". However, it is still marked as a "corporate account" on my public mobile account.  How do I remove the corporate account label from my account?

Resolved! Inactive account. Can't access

Payment did not go into my account. Can't access my account 

Resolved! Is samsung a53 5g compatible with public mobile?

Thanks. I'm a bit confused if a 5g phone will work with public mobile or i should get a 4g phone

Resolved! does anybody know of a better phone provider? Public is nothing but a big headache!!

Resolved! You allowed a 12 year old girl change my account I want my money back

How do I get my money back a text message is not an acceptable way to change an account 

Resolved! Plan Downgrade Question

Hello PM Community, I have a work assigned phone and not using my PM line. The purchased data is going to waste unused. I forward my calls and text messages from PM line to work number. Considering to downgrade my PM line to the $15 250MB and 100-min...

Resolved! Wrong Phone Number Ported to Public Mobile

Resolved! Voucher number smudged

I bought a voucher to top up my minutes after monthly plan ends and the receipt smudged and I cannot read all the digits to input to redeem 

Resolved! Disabling Voicemail

I just want to disable voicemail I don't want to  see any calls going to the telus voicemail number 1-647-580-4001.That's not my phone number and I don't want to dial it if I don't dial it, nor have my phone dial it if I don't answer a call. I've tri...

Resolved! Change email

How can I change my account email address?

Resolved! Voicemail notification stuck

The voicemail notification is stuck despite multiple attempts to get it resolved with @CS_Agent. I have tried to following:Reset voicemail passwordReset phone services app (Samsung) - notification reappears after restart Did a network resetRestarted ...

Resolved! referral

I provided my referral code to my friend, who just signed up with Public MobileHow long before I see $10 rewards bonus get added to my account and his ? Louis

Resolved! Autopay didn’t work so account suspended. When I try to pay, it says something went wrong

Autopay didn’t work so account suspended. When I try to pay, it says something went wrong. I’ve tried a different cc but same thing happens again. This has  happened on two family accounts so far. 

Resolved! Can't Get Into My Account

I went to update my credit card information and when I went to sign in,  the code will only be sent by email which I don't have that email address anymore. 

Resolved! Phone reactivation

I’ve been away for 2 months my phone is not activated 

Resolved! reverse the redemption the 15pt to be used at a later date

I just redeemed 15pt and realized it has a time limit, so I would like to revers it and use it another time please.