Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Text received:Hey, it's Public Mobile. We're having trouble transferring your number. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistan...
If I change my subscription plan will my points and monthly credits continue or will it refresh
There is a constant error message while trying to start a support ticket. I've been trying for 24 hours. Same error message. I'm trying to Port my existing Public Number to a new phone which I bought a new Public plan with an eSim on it. My current p...
Hello, I didn’t get a reply from customer support. I subscribed last night and transferred my number to an esim but I cannot Acess my account because public kept they sent a pin to my number which I never received after several tries.Now I think I’ll...
Why are the the 30gb $40/month and 40gb $45/month 5g plans for new customers only? I thought pm prided itself in rewarding loyalty from customers.
Hello,I bought a service for a month and I didn’t set a monthly payment and I didn’t use the SIM card after 1 months service but now I can see they charged me in second and third month and there is no way to cancel the subscription. I really need my ...
Will Public Mobile data add-on work in Rarotonga, Cook Islands?Thanks!
Service was suspended four days ago due to credit card expiry in autopay. I get instructions to pay now to resume service. When I go to pay I am being asked for more than twice what I paid before for the same service. How do I get my service back...
I redeemed my points for 3gb of data, and it’s not working. I restarted my phone and it still doesn’t work. How would I fix this? I have 9/15 days left and feels like I’ve wasted my points
Having the same issue. Unbelievably bad reception on calls and was told to set my network to 3G. Isn't that counter productive? Everyone is eliminating 3G and going to 5G. I am using a Google Pixel 6a. Can anyone help me out?
I lost my phone and bought a new one and a new sim card. I activated my new sim card after cancelling my old one, paid for a month of service and then the final step stated i now have two accounts and have to link the two. Only way to link the two is...
I'm looking at traveling and would like to buy an esim for the country I am visiting. My current phone is a Samsung A13 5G. Is this esim compatible?
My question is can a person pay their cell phone bill using the automatic withdrawal from their bank account or does it have to be with a credit card all the time?
Hi everyone, I lost my iPhone 14 Pro which had Whatsapp Business App on it.I bought a new phone and successfully transferred the original phone number via eSIM to this new device (iphone 15 Pro). So I am able to receive both calls and messages on thi...
Hello guys,i moved from Ontario to Alberta 2 years ago. Because it was auto pay, I didn’t notice much and keep using my Ontario number. I did change my address to alberta address 2 years ago into my public mobile account. I noticed today that i’m pay...
Can someone at Telus have this fixed please asap? Help!
When i try tomake a calling. The machine said i have used all my minutes, but i don't use any minutes at all. And i check my account it shows my minutes is full.
I have an iPhone 8 and am wondering if it will continue to work when travelling in the US if I change to the Canada-US plan (my concern is 5G network compatibility). Thoughts?
My plan got put on hold for some reason and I cannot find out why as I am unable to access my account(I forgot the email that I used for the account). Can you help me get access to the account so I can renew my plan, or help me transfer that to this ...
Hi, I recently signed up to public mobile and had some issues creating an account and paying my subscription. On my credit card statement, it looks like I have paid the amount 3 times and I am wondering what to do about that. On the public mobile app...
Hello my mother lost her card and now needs replacement SIM . We have the new SIM card , the phone has no PM service, so when I log into her account ever safe sends the security code to her non functioning phone. How can I now access her account?
Hello, has anyone ever had their plan cancelled on them before without their permission for non-payment? But then your credit card was still working elsewhere? It keeps saying cannot process transaction at this time when I go to pay. This is my work ...
I have been trying to port my number in since yesterday afternoon. Today I had conversation via email with CS_Agent Rafael. I was told at around 3pm that the porting was in progress and would be completed by 2 hours. I'm going on 4 hours now and stil...
I'm in Japan right now. How do I access my voicemail?
Hi There,I'm trying to open a new account, and I get an unknown error. I have tried multiple times over 2 weeks. I can't get throught the front door. Please resest my account, and save me from this death loop.
Hi, I have just subscribed with Public Mobile, and the payment has been posted, but I want to keep my phone number, but I did not get any option to keep my phone number,
I am currently using PM's network on a physical SIM. I am thinking of switching to eSIM from the current physical. I may want to switch back to physical SIM in the future. Can I use the same physical SIM that I migrated from? or it's discarded once I...
I've tried everything and it's still not letting me update my payment method, I need help.
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