Dropped calls due to Telus Cell Towers use in my area a possibility?

[Jamesphone]

We have two cell phones that are used on Public Mobile - one is a Samsung S20 FE and one is a fairly new iPhone - both are used by Public Mobile accounts/customers

Both mobile phones experience numerous dropped calls especially in our home.

Telus has seemed to resolve some internet router/wireless issues but not the mobile issue of dropped calls

Telus support will not help because we do not have an "account" with Koodo or Telus even though Public Mobile is owned by Telus.

Telus Support indicated only Public Mobile can help with our issue and directed us back to you.

Can you please help two of your loyal customers  who do not want to leave for Fido of another carrier?

Terry Bergstrom (and Jacquie Masters)

[Tmoney]

Also if you want to speak to a customer service agent at Public about this,

you can send a private message to by clicking here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437   

you'll need to be logged in to your Community account for the link to work, and make sure you are sending the message to "CS_AGENT"

During business hours, PM will strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 9 AM to 10 PM

[Tmoney]

In iphone go to - settings--> cellular --> cellular data options --> 3G

This tells your phone to connect to the 3g network.

If this doesn't work try googling , how to change network mode to 3g "insert phone model".

[Jamesphone]

My cell automatically connects to network mode

[hTideGnow]

HI @Jamesphone 

not a good solution, but try changing your network mode to 3G and see if calls are more stable. 

and you get better call quality elsewhere?