PAYMENT

[kelenag]

I Have tried umpteen times to log in my account to change my credit card expiry date which is due tomorrow the  27th of Nov.  HELP

[Dunkman]

@kelenag 

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on).  If via website, you can also try a different web browser, clear cache or incognito mode.  Or try a different credit card (if available).

Here is some more information:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[hairbag1]

@kelenag 

if you still have no success updating payment method, click the orange ball on lower right side of page to get help from Customer Support.

If you have trouble logging in, use this link to message Customer Support...give them as much account info as you can ie: ph #, acct #, name on acct, PM pin #...etc...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

sp

[hTideGnow]

hi @kelenag 

Usually people can wait a day or even longer before you try again.   But iyoit plan is expiring , so best to buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account