Reactivated my plan after one year

[Johnnyboy66]

Reactivated my line with a new plan but was assigned a new cell 437-xxx-xxxx.  My old number 416-xxx-xxxx was assigned to my account from Telus.  How do I get the old 416-xxx-xxxx back ?

[Johnnyboy66]

thank you

[hTideGnow]

hi @Johnnyboy66 

we are just customers and we cannot confirm.  But if your account already suspended for 90 days, then the number will be gone and PM can reuse the number for other accounts

I mentioned earlier, best to contact support agent and they can tell if the can do anything.  Have you opened ticket yet?

[Phil_Adelphus]

@Johnnyboy66   You need to contact customer service as explained earlier in the thread, there are no Public Mobile employees here in the forum, it's just customers like you trying to help.

[Handy1]

@Johnnyboy66  We are just customers like you trying to help , we don’t work for public mobile .and we sent you the info on how to engage support read thru the reply’s .  The number on account was closed it would go back to the carrier the number originally came from . But in your account profile page you can scroll thru the number pool . Note you can also change  your number 4x for free every 30 days 

Change # on profile tabs

[Johnnyboy66]

please confirm if the number is no longer with PM.

[slusagm]

same. And once your account was suspended over 90 days, your number is gone and you really cannot control how mobile providers use your number.  It will be nice if they can give you back, but if not, then you will have to move on with new number. 

Some people actually pay extra or port in and out to other VoIP just to keep the number

[Johnnyboy66]

what does PM do with the number after suspension of 90 days ?

[Johnnyboy66]

It was ported and activated on PM last year.  Is your summation still the same ?

[slusagm]

the number is really Telus'

But it could be in the "cool down" stage right before it available in the pool to be chosen again and no one can choose it now

the number could have also be the the VoIP provider now.   It wasn't picked yet, but  out of Telus hand and with the VoIP

[Johnnyboy66]

416-910-78XX

[slusagm]

the number you want, what is the next 3 digits after 416?

[Handy1]

@Johnnyboy66  Well try support then see if they can help you 

submit ticket with support using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

Then PM can certainly do it but hard to say if they are willing to assign you the number.  These days, they don't like people choosing their number. But since you had that before, maybe they are ok

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Johnnyboy66]

Telus advised it is with PM.

[Handy1]

@Johnnyboy66  Yes but if the account was closed due to be suspended more then 90 days , the. The number will go back to the carrier it originally came from so in this case you said it was Telus ? So I think you need to contact Telus even though PM under same umbrella . 

[Johnnyboy66]

Called and got a recording 6UT1 

[Johnnyboy66]

It was ported to PM last year.  It should be with PM.  No one newer when I called

[hTideGnow]

HI @Johnnyboy66 

please remove the phone numbers.  We are just customers in this community

so, was the old number still active with Telus or it is not active now with any carrier?  If you own the number between with PM, there is a chance you can get it back.  Contact support agent and show them some proof you had that before

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[Handy1]

@Johnnyboy66  The numbers probably gone , start by calling the number to see if somebody answers it ,if it’s assigned to someone your out of luck but if not then if you got the number from Telus you can try get the number and plan with them to port the number over to to your PM account