Getting charged when I should not be. Unable to submit ticket

[Tabman]

Hello I have a $15 plan and $15 of monthly credits. I have been charged Feb, April and May. Requesting refunds and please resolve future payment issues. My monthly credits with referrals match my plan cost and I should not be getting charged anything. 

[Dunkman]

@Tabman 

What does your rewards page show?  By chance, did you switch over to the new Rewards points system?  Maybe screenshot your payment history page. 

[Yummy]

All your credit should show up on your account.
What do you see in regards these credits????

Talk to agent to credit your account and get ready all evidence to support your claim (screenshots).

To Contact CSA-agent there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail
If opening a ticket does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.
Watch for envelope in top right corner of Community page. It will show Number of unread emails.

[Tabman]

$2 auto pay
$10 referrals
$3 (4 now I think) in loyalty 

[hTideGnow]

hi @Tabman you have a $15 monthly credit? how you got that?

to submit ticket, message support 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Tabman  Here how to submit a ticket 

• Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box >>>>>>. Click here                 

• Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.