[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Overcharged
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/inbox/note-id/3082263/notes-view-mode/single?emcs_t=S2h8ZW1haWx8cG1fbm90aWZpY2F0aW9ufExJMDRUUkdNUlBIQkpWfC0xfFBSSVZBVEVfTUVTU0FHRVN8aEs Hi this my link or ticket number i ca...
Resolved! Still no phone service!!
Please help us! My daughter activated her phone yesterday. The payment went through. It’s been nearly 24 hours and she cannot make or receive calls or texts. But she needs the phone for work. PLEASE HELP.
Resolved! Data quota did not reset on this cycle
Hoping someone from PM will reach out to correct this issue. My data usage did not reset to zero at the beginning of this billing cycle, and now I'm stuck with no data. Please get this issue resolved asap. Thanks.
Resolved! Speed test res
Hi i switched from 3g to 4g speeds months ago expecting to notice a difference with sending files etc I didn't notice that much of a difference. I decided to look at the settings on my phone and the network only shows LTE, 3g/2g as mobile network. I...
Resolved! Poor rollout of new site and eversafe security
How did this rollout proceed without proper proper beta testing?So many things wrong with this rollout that have already been detailed by others.Why wasn't a temporary customer service number set up for those unable to access their accounts and comm...
I was double charged when I recently renewed my plan
Can someone please get in contact with me? When I tried to pay the website said payment didn't go through try again. I did and it pulled it both times. @csagent
Resolved! How to activate a replacement SIM card?
I went on a trip recently and lost my SIM card. Now I'm back and I purchased a new Public Mobile SIM card, but I have no clue how to activate it. I downloaded the app at activate.publicmobile.ca but there is nowhere in the app to "Activate a SIM".The...
Resolved! I cannot login to cancel my account. who do i contact?
I moved from Public to Koodo to get wifi calling. My Public account is still active. When I click the login button at the top of the website, the screen refreshes and there is nowhere to enter my login details. how do i get out of this loop?
Resolved! Sim card
Can I remove my sim card and use a different one whiletraveling for amonth and not lose my phone # or validity of myPM Sim card?
Resolved! Recently setup sim and started number transfer
Hello @CS_Agent,We started a number transfer from our old provider. When we try to access our account via mobile app, we are prompted for a 2FA code that never arrives to the phone.Is the phone number transfer in progress? Thanks
Billing
We have 2 phones and are getting double billed for one not sure which one --- can an agent contact me
Resolved! Weird data usage issue
So here's a weird one. I just happened to be checking my data usage figures. (For context, I'm on the $15/mo plan with 250 Mb of data monthly.) The number seemed high, since I'm home most of the time on wifi constantly. I discovered that data is bein...
Resolved! Data not working
Plan is good until June 5th, only used 800+ mb of data of 2 GB, and data isn't working properly for the last 4 days. Reset port numbers and all that, reset wifi and Bluetooth settings, still... My data isn't working. I am not a new customer, and I ex...
Resolved! Activate new Sim card for existing plan
Hi,My dad lost his phone with his Sim card and I have bought a new phone with a new Sim card. I am unable to activate it on the plan he had. Could you please assist?
Resolved! $15 Plan Int’l Text
I just noticed on another question that someone saidthe $15 plan includes international texting. I have that plan & wasn’t aware of that. What, or where, is international texting considered (where does it cover?). Thanks
Resolved! Recommend PM $39 Plan Switch?
My daughter is currently with Koodo. I see PM is offering the $39 20G special rate. I was thinking of suggesting to her to switch over but want to make sure that it’s reliable. I only use PM for making calls & texting on the $15 plan. I don’t use dat...
Resolved! how to contact support
Since this site changed I can't load my account and it is impossible to send a ticket into support. My texting service is not working again. How can I contact them? Do they have an external email without needing to log into their system?
Resolved! Plans
@ CS_Comms @CS_Agent hi team,I just renewed my plan 5/27. However, one day after, I need to change my plan for more data. I prefer to choose change immediately since the new cycle just started. From the q&a seems like the current monthly fee won’t b...
Resolved! pausing subscription
Do I unsubscribe and de-select autopay when I don't need the service for a couple of months? Also, if I unsubscribe before the end of my subscription cycle, will my present service continue to work until the end of my subscription cycle?
Change number?
Merged thread
Resolved! Original community account
With the latest update on the Community, I need to register a new account to login. What has happened to the old login account?
unlimited incoming calls and the Unlimited international text messages still include in $15 plan?
Hi.I notice the public mobile website has been upgraded. I plan to create a new account for $15 plan, here is question for the plan:Are the unlimited incoming calls and the Unlimited Canadian with international text messages still included in the $...
Resolved! Lost phone, can't access account
Hi, I lost my phone, and it causes me to be unable to access my public mobile account, because when I enter my email and password the system still wants to authentify me by sending a code to my phone.Please help. Thank you.
Resolved! Can't contact customer support tickets portal
The site seems to be broken and I've been overcharged and there seems to be no way to make a ticket with customer support anymore. Keep getting an error and my grandfathered plan no longer is being charged the right amount im being overcharged and ca...
Resolved! International call
What add on to my plan is needed to do call from Holland, Germany, Austria and Hongria to Canada. Thanks!Alain
Resolved! I guess the site is broken now.
I got through the setting up the eversafe hoop and now anytime I try to go to my account page I get an error saying "too many redirects".I try to submit a ticket and then I have the exact same problem.I guess I'll be doing business on the 611 line...
Resolved! Problem with Payment
Hi, I've been using Public Mobile for almost 3 years now. I am on auto top up payment method using a debit card. My subscription was suspended this coming month. Public mobile says that I have to pay the amount due. But when I checked the amount on m...
Resolved! SIM card not received
@CS_Agent it’s been over 10 days I haven’t received my sim that I as ordered the order was put in on mar 14. I had ordered it since I’m referring a friend but so far the sim has not arrived.order number 329726
Resolved! Updating plan
Hi i have been a public mobile customer for about 3 years, so my plan is pretty outdated and im only getting 3G speed with 5gb of data i know there are better plans i can get but im worrying about losing all my loyalty rewards as im saving 5$ off my ...
