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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Confused about US data

I purchased US roaming for 10 days and I am confused how it works. Does the data I have on my $40 plan work when I go across the border?

No data added to my account

Hello everyone, I need help please I have just make a new payment to my account and my plan is for $40 with out taxes. Unfortunately no any data added to my account and is very important for me to work with.Please can someone help me haw to get a da...

Resolved! My phone died and I want to stop the service.

My phone died while I was using the public mobile service and it's charging me every month. I want to cancel all my plans and stop the service from charging me.I forgot my account and password but I know they exist.Is there any way I can do about it?

A52s registration?

I recently bought a new phone.(Samsung A52s)But my Sim card is not recognized by the phone.What should I do?I tried to turn on and off many times but that doesn't work I can provide IMEI if needed.

Resolved! stupidity

how are you supposed to reset you password when you forget your security question when they ask you to sign in

Resolved! Porting a phone number into public mobile not working correctly

I have a phone number that I originally purchased with a VoIP provider (magic jack), and I am having troubles porting it to public mobile.The outgoing calls work fine, the calls go out and the right number appears on the screen of the other person.Bu...

Resolved! US roaming and data

I recently upgraded my plan to include unlimited talking and texting throughout North America. Now that we are in the US, we have no access to either the internet or any ability to talk or text. I am now wondering what I signed up for. My partner als...

Call waiting

My call waiting is not working. When I’m on a call the caller gets a message saying that the number is no longer in service.

Resolved! Payment Issues

I was texted that I had insufficient funds but I am using a credit card and there were sufficient funds to charge my credit card. Public mobile shut down my phone and there is no one I can talk to because there is no customer service by phone. This...

Cannot receive text messages...

Hello, I am currently in Australia but cannot seem to receive text messages when asked for a validation code for online banking. Any ideas how to resolve this? My plan says it's got international messaging. Thanks!

Promotional Data

Howdy. If I upgrade/change my plan, do I lose my promotional Data?

phone stolen

Hi,My phone stolen 1 hour ago.I already suspended the line.can you please help me to fine it?can you select the location? thanks

Not receiving international text messages

Hi there, I am not receiving international text messages even though I have this as part of my plan. Can you please assist?

Rrefund

how can I get a refund

Roaming

For the US Roaming Bundle, is has it listed (10 day), is that the cost for the whole duration of 10 days? For the talk, text and data is that the cost per day? I am traveling to Maui, Hawaii from July 11 to 20 so in total 9 days and wanted to see wha...

Account Suspended!?

Hi, I am and have been on auto-pay for years and the credit card that is charged has sufficient funds and has not expired. I can no longer make or receive any calls and I see this message when I log in to my account. Please disregard this message if...

phone not ringing

My phone is not always ringing and it takes about a day to get a voice message. This happened about a month ago and changed some settings and as you can see this did not work.

What is with the support system? Is there a better way to get help?

I have been trying to contact someone for over an hour and a half. I have issued a ticket, Jorge has sent me a message but then has not answered me. Does this kind of thing happen a lot? I am very frustrated as this is not the first issue I have h...

Quit Public Mobile

After nine years I am quitting Public Mobile Service. I am fed up with the number of times they have cut off my service without warning and left me stranded all because of a payment mis-hap. And when I try to make a payment I can't and the WORST is ...

Data Disappeared

I pay for a plan with 5GB of data on thh 3rd of each month. It always lasts me the whole month and I have never run out. This month I got a notice on the 14th saying I had used 100% of my data, which I'm pretty sure is impossible. I didn't do anythi...

Reverting the plan mistakenly activated

Hi I just realized that I mistakenly activated 50 dollar plan instead of 25 dollars. Is there any way to cancel 50 dollar plan and get back the remaining money in my account?

Why was paying 32.00 now u r saying its 35.00

Regarding my payment

Re: Xiaomi Redmi phones?

Hi, I have a friend of me who I refered to PM, and who is owning a Redmi 9 (International version), but his phone can't detect PM network. But with his iPhone 6 it works. Yet, before buying the PM sim card, we checked that all the required frequencie...

Resolved! Start next billing cycle now

I want to start my next billing cycle early. Because I have now internet at home, no power either, I am out of data on my phone. It would be much cheaper to start my next billing cycle now then buy +1gb of data. How can I do this? Tried the cha...

Trying to get old number back

Hi - had a number that i was using on a month to month prepaid bases. I had ported this number over from virgin mobile to public. i just got a bell sim card and they tell me that no one is using this number but only public can get it for me. will i ...

Resolved! Long distance minutes

I have unlimited Canada wide minutes in my plan, when I try to make a long distance call in Canada I get a message telling me I have used all my minutes! What gives?Thanks in advance for a response.