FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12306 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23179 Views
  • 183 replies
  • 25 Bravos

Resolved! Changing credit card information for auto pay

Hi there, I just changed my credit card information to another card for auto pay, and my 2$ credit for every month auto pay credit become zero. How to I fix this?Thanks 

Lubnaali31 by • Good Citizen / Bon Citoyen
  • 673 Views
  • 5 replies
  • 0 Bravos

Resolved! Online profile update

Hello!I have a new account with you and two phone numbers.When I open my online profile I can only see one phone number's details (plan, internet, etc)Is there a way to merge the two plans in one online page?Thanks a lot and have a great day! 

Marian80 by • Great Neighbour / Super Voisin
  • 409 Views
  • 3 replies
  • 0 Bravos

Resolved! Previous provider question

I am new to Public Mobile and everything is successful with regards to activating my account. My question is, do I still need to contact my previous provider to close my account or it will automatically close after I transfer my number with PM? Thank...

Billed twice this month.

My in laws have been billed twice this month.  the first has been processed but it shows a San Diego area code.  the second payment is pending?  I am just looking for a solution for her as I am the one who got them to sign up oin public mobile.  Is a...

boondock69 by • Good Citizen / Bon Citoyen
  • 550 Views
  • 3 replies
  • 0 Bravos

Problem with payment system?

I need some help with the payment system please. I'm at my wits end. and to tell the truth, this is why I never wanted to be on autopay. I entered my card info, clicked on setup autopay, got the message good things come to those that wait, then waite...

Resolved! Credit card error

HiMy payment didn't pass yesterday. I phone my credit card service and they say that my card is Ok and they could not see any attempt from public to charge my new month.What should I do? Thanks

JoAnny by • Great Neighbour / Super Voisin
  • 584 Views
  • 5 replies
  • 0 Bravos

Resolved! Using PM

Is there an app I can download to view my self serve? Whenever I use my cell to view account I have to click 3x for it to login or exit and go back into site. Is this an issue for anyone else? Or this there a way to fix this.

Bear2 by • Great Citizen / Super Citoyen
  • 425 Views
  • 3 replies
  • 0 Bravos

Over-charged might be scammed?

Hi Public Mobile Community, I am posting this to raise an awareness, in case you're not informed. This is the second time that public mobile have charged me over than my monthly plan.  December 2020- I was just charge $450 instead of $40 for no reaso...

gioangelino by • Good Citizen / Bon Citoyen
  • 1841 Views
  • 60 replies
  • 0 Bravos

Resolved! SIM activation - Credit Card issue

Hi guys, I just bought Public Mobile sim card and want to activate it. I am stuck on step 5 - Payment. I have 2x Mastercard credit cards and spent a couple of hours to finish activation, but all the time got message " Sorry, we are unable to process ...

Sunlightnk by • Great Neighbour / Super Voisin
  • 854 Views
  • 5 replies
  • 1 Bravos

Resolved! hi a link to moderator please for transfer

how about transferring a number from virgin mobile but with no sim model=======i mean no access to rhi i am wandering about a phone with no sim card it comes from virgin mobile but this phone is android waterproof no way to open it and new for me how...

dboxtvinfo715 by • Model Citizen / Citoyen Modèle
  • 2079 Views
  • 56 replies
  • 0 Bravos

Resolved! SIM reactivation

I have a dual sim phone and I was travelling abroad. While abroad I have deactivated the public mobile sim card from the phone (CAT S60, 6.0.1 Android version) by mistake. Is it possible to reactivate the sim card or do I need to get a new sim? Thank...

gio2 by • Great Neighbour / Super Voisin
  • 1017 Views
  • 5 replies
  • 0 Bravos

Resolved! updating Alcatel Android phone OS

Have an Alcatel 5041C android phone OS shows as 3.18.16.1612.15  Cannot update it to latest OS which is 8.1  Have tried updating .....seems to update for a second (and I mean second) then tells me on subsequent tries that I have the latest OS ...but ...

lexy80 by • Great Neighbour / Super Voisin
  • 750 Views
  • 4 replies
  • 1 Bravos

Resolved! Receive SMS while Aboad?

Will Public Mobile SMS work internationally in any of its packages? I understand that I can send internationally while I am in Canada.But, will it work if I leave and go abroad (Not USA, other countries)?Thanks for any advice from your experience. 

Michelyne by • Good Citizen / Bon Citoyen
  • 2430 Views
  • 8 replies
  • 0 Bravos

Resolved! Unlocking Phone

Hi, it appears my phone may have locked. Can someone assist to unlock it? 

MycroftHolmes by • Great Neighbour / Super Voisin
  • 943 Views
  • 15 replies
  • 1 Bravos

Resolved! Re: Credit Card Update - AutoPay

I'm have a somewhat unrelated question re:auto-pay. Do I still pay the horrendous service fee if I sign up for auto pay?

johnmacpei by • Good Citizen / Bon Citoyen
  • 745 Views
  • 4 replies
  • 0 Bravos

Resolved! Active member

Being a new customer can anyone answer or suggest things or is it best for only oracles do? 

Bear2 by • Great Citizen / Super Citoyen
  • 635 Views
  • 7 replies
  • 1 Bravos

Resolved! Double billed

Hey,I have now been double billed for the 3rd month in a row. I have sent messages and their responses do not respond to my concerns and now I am getting no response at all?suggestions??thanks

Amoore by • Good Citizen / Bon Citoyen
  • 1039 Views
  • 8 replies
  • 0 Bravos

Resolved! Not connect phone

Hi. I received the message "Public Mobile here. Your plan did not renew because we did not receive your payment. Make a payment at https://selfserve.publicmobile.ca. " last jan16. After that my phone didn't connect. My paymentcard stopped last Jan 11...

Melonbanana by • Great Neighbour / Super Voisin
  • 523 Views
  • 4 replies
  • 0 Bravos

Payment processing error

Hi everyone, I had auto-load on my account but had to cancel it. My plan expires tomorrow and I've been trying to complete payment on the dashboard but whenever I put in my CC info, it gives me an error messaging. I tried my husband's card and we are...

TKRWG by • Good Citizen / Bon Citoyen
  • 481 Views
  • 4 replies
  • 0 Bravos

Resolved! How long will the promotion coming?

Hi, I just join us last Wednesday!There would be a one-time 5GB bonus data add-on and one month for free promotion when I active SIM with the email address that I applied for promotion.Until now, nothing happened. Does anyone know when the promotion ...

Samantha2021 by • Great Neighbour / Super Voisin
  • 696 Views
  • 7 replies
  • 2 Bravos

Resolved! New customer please help

Hello i am new customer i am midway activating my sim than the web site gave error and i re tried now the phone number is want is not available anymore and my sim the system said wait for 50 minutes than retry but my question is will the number I've ...

trocdau by • Good Citizen / Bon Citoyen
  • 1027 Views
  • 14 replies
  • 1 Bravos
Labels
Copyright © 2024 Khoros, LLC
Need Help? Let's chat.