@Trailwoman PM is prepaid provider, but if you used Change plan now by mistakes, there is a very slight chance they can do something. But it has been couple days since the plan change, there is a chance it is too late
but message support and see if they can help
No refunds or prorating. You can contact an agent to see if anything can be done.
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
Keep an eye on the envelope icon in top right hand corner for a reply from the agent.
My plan renewed on Friday, and on Monday I changed my plan to the promotion . Now i wondering if I am getting a refund from as I double paid, Friday & Monday. Please look at my payment history.
@Trailwoman , no unfortunately no refunds. It’s prepaid. Not prorated. Sorry 😕
Edit: We’re not able to look at anything on your account due to we are all Customers here on this public/open forum. Sorry. We help each other when we are able to but we do not work for Public Mobile!
You can use @Hollister suggestion & send a private message to CS_Agent though for help with your account.
You can send a private message to a CS_Agent: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Edit: For my typos!