Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a serious problem. My data shows I still have over 2gb left of data , but you sent me an email today saying 100%is all used up , now my data coverage doesn't work at all when away from wifi !!!! Very upset !!! Please correct this issue and all...
How soon after activation/mobile number transfer do I wait before being able to use my PM SIM with my existing/old cel number?
Hi,I got a deal of 15 GB data at 4G speed for $40. I would like to know whether this deal includes my current plan with all rewards or I need to pay additional $40 if I activate it.Thanks
How to activate Sim card without Canadian credit card?
I just heard from someone that they called me, got my voicemail and left a message, yet my phone never rang, doesn't show a missed call, and doesn't show a voicemail. Their phone shows that they called me, but mine doesn't show any receipt. I also ...
Hi there, I pressed on YES button by mistake. I don't need any add-on service. How can I cancel it? I logged in my account and do not see this active yet. But, I'm afraid they may charge my card for $40 in December. I do not want that to happen. Ple...
Public Mobile account (number) deactivated after idle for several months - how can it be re-activated ?
Hi,I left Canada last month but I've been charged this month even though I'm not in country. Please refund my money and cancel subscription.Thanks
I got a Public Mobile account about a year ago with an automatic monthly payment which was made on the 13th of every month. After several months the payment was charged to my account on the 11th of the month. This month, the payment will be charged...
Hello.... I just wrote a note about adding funds.....actually....the amount due already had the taxes in so when I added funds to cover that total I was charged tax on that again!
Hi, would anybody know what is the procedure to Refer a friend to the 40$ 4g 15gig plan? Thanks
Hello! Okay, I thought I would be smart and add funds to the accounts before the bill comes out in the morning. I entered a custom amount for the amount now due but it charged me the full amount of the plan. There are loyalty discounts so the amou...
Public Mobile charges me couples times after I renew the plans on AUG and SEPT. Will these be refundable? Already submitting the ticket without response. OR should I go to Telus to solve these problems?
im going to switch my carier today but public mobile deducted my plan amount I want refund on that what should I do
Public Mobile is listing my promotion but not applying it!
Hi All, Please can anyone advise or direct me on how I can add another line/phone number to my existing account? I plan to migrate my wife from Chatr to Public Mobile, but I don't want to have to deal with managing two different accounts. Also, I wou...
Hi All, I have responded YE to the text message from Public mobile to confirm i want the NEW $40 / 15 gig. However, checking my account i see the previous plam. Wasn't it update on my profile? anyone has the same issue? Not sure how to check except m...
Hello, I ported into PM after a time with another carrier but now I am unable to receive calls. Can a mod help with this? Do I need to cancel service with the other carrier because the port was not completed successfully?
does anyone here file a complaint against Public mobile with CCTS? because PM refused to give $25 bonus from Oct 2022. I emailed 5 different agents back forwards, it still is not solved. Last ...Public mobile sent me a text msg: "Public Mobile here...
Hello Community Just wanted to tell everyone that my new plan started today.Easy transition from old to new15 gigs and loving it!Rewards & Promotions seem to be intact.If anyone should need help, let me know. M
Incoming calls go direct to voicemail. Have checked and tried to rectify with Apple and nothing. How to fix please! I am contact person for someone in hospital!
I changed my old plan $35 3gb 3g speed to the deal a few weeks ago $40 15gb 4g speed and now it says current plan $25 1gb 3g speed plan, How to I get this resolved?
Hello, I see the system is still not working. We've decided to switch to fizz because we've given up on public mobile. Too many problems and the recent system change was mishandled too badly, way more bugs and issues than there should ever have been...
- I have already placed in request to port in my PC Number to TELUS.- What happens post the number transfer, how do I get to assign PC my account a new number ?- I tried to look to open a new ticket, but couldn't find an option from where to open it.
