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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Outage

Anyone else getting the message "Not registered on network" message when trying to make a call?This is happening on all our phones here, 3 of them.

Resolved! Double charged

My credit card expired and I've entered my new card today and the credit card shows $40 charged twice in less than 2 minutes.Can you please help me? Also it prompt me to change my login in password. I did and now my account doesn't work it keeps sayi...

Resolved! overpayment

hello, I was looking for an option to buy MB and it turns out that I was charged 2 payments, one for 16 dollars and the other for 22, I activated my 5g to have internet and it turns out that it doesn't work, they can refund the money for the 2 purcha...

Resolved! Port out of public mobile

I want to port out of public mobile.As I want to keep my cell number same. Let me know the procedure please

Resolved! How can I use my add on data.

I consumed my monthly data limit and I have to tap my available add on data but I could not get it. Please advise.

Resolved! Plan change without Notification

Hi Public Mobile,Fed up with your service after three years now. My plan is a old one which had unlimited canada wide calls, unlimited international texts & 4GB of LTE data for $52. Yes i have LTE as i am old customer, suddenly my plan shows now unli...

Resolved! Cellphone

I had to change my credit card and I had London Drugs notify public mobile on20May and my account was due on21 May but I keep getting messages that my account t has been suspended but it should not be

Resolved! Buying online Voucher payment

I paid for voucher online ...money got deducted but it's say payment got declined on the app

Resolved! Account Double Charged on Sign-up

I just signed up for service yesterday and when I checked my bank account this morning it shows I was charged the plan fee twice. I tried to submit a ticket the normal way but kept getting an error. Please assist asap. Thank you.

Cannot make call to some numbers

I cannot make call to certain number like 1855.., not all number, it looks straightly blocked some phone number. Because I can make call through other phone, just cannot by public mobile?

Resolved! if i stop paying can i use my bonuses

i am switching over to a new company in the next few days and i dont want to buy another full month. If i cancel my card before i am charged, can i use all my bonuses until i get my new plan?

Resolved! Stolen Phone

Help, my phone was stolen and Im really not sure what to do. I cannot locate it on find my device but I have reported it stolen. Is there any way the carrier can track this for me?

Resolved! Cancel Autopay

Hello, When I set up my PMobile account, Autopay was turned on automatically. However, it was stated that I could switch this off by going to my self-serve account. I've gone to the latter account, but I can't find how to cancel Autopay. How do I do ...

Resolved! I need to find my puk number

I need to find my puk numbers and my sim is locked

Resolved! Credit card

How come it won’t show me my whole credit card number and just the beginning and the last 4 numbers why not show me the whole credit card number I’d like the whole thing to show my credit card number since it’s only me who’s using it

Resolved! Plans change

i changed my plan, i got charged twice, my connection extremily slow, after 1day i cancelled my new plan and didnt get creditany way to speak to human to solve this problem please please need help

Resolved! About stop service

Hi there,I wanna stop the service how can I do the next step? Samuel

Resolved! International Roaming

Hi Does Public mobile offers any international roaming for 10 days for UK?

Missing incoming text messages now and then

Hi team, I'm having trouble receiving incoming text messages. Randomly I'd receive some and not receive some others. No pattern really. I tried switching to a different app, but that didn't solve the problem. Any recommendation? Thank you so much.

Can't access data

Hi folks,I still have some data in both my monthly 250MB data plan as well from 200MB additional data add-on I purchases. Yet my data usage on my mobile stated 0B and can't access the Internet anymore using my data plan. I tried resetting network on ...

Resolved! used phones

hi. not sure if this is the right portal. i bought a used phone from PM a month ago and now the battery won't hold a charge. who to i contact about the warranty? thanks. bruce

Resolved! Sim Out of Phone

Hi I have a question. If for some reason I keep the sim out of the phone for a year or more, will it become inactive? or fI can just put it back and it will work.Thanks to all who answer. Atul

Resolved! Unable to verify phone number when creating a new account

Hi,I'm unable to create a new account with my phone number so I can pay the bill. I try multiple time with the 6 code they text me and when I copy paste it exactly as is, it's says: "Incorrect code. Please try again.'Any clue how to solve this? Thank...

Resolved! new full package?

I want to get a phone, SIM and plan for my daughter.You can't join without a phone number... how does she get a plan and set up as a new user with a public mobile provided phone and a new package?

Resolved! Blacklisted s20fe

My phones been blacklisted I need to know who called it in stolen

Resolved! I want to buy a new phone. Motorola one 5g ACE.

I want to know if this phone can work with Public network or not.This is 5G phone. Can Public support 5G ?If Not, which network will be used ? 2G, 3g, 4G ?This phone has below bands:5G NR: 2/5/25/41/66/714G LTE: 1/2/3/4/5/7/8/12/13/14/17/18/19/20/2...

Resolved! Need to cancel account and autopay

Have lost Sim. Not registered on self serve and autopsy was setup by salesperson at public mobile kiosk when Sim was purchased. No current way to cancel autopay

Resolved! Samsung A52 compatible?

Hi all, I am considering buying a Samsung A52 from a Canadian 3rd party seller on Best Buy. The full model number is SM-A525M/DS. I'm not sure if it's a North American model or not. Would the phone be compatible with Public Mobile? Thanks in advance!

Resolved! Plan unavailable

Hello,I just paid for my plan in a shop, my remain balance is $30 but my network still does not work. What can I do?

Resolved! Refund

I bought public mobile’s boucher at pharmacy but they didn’t work at all.I want refund for them so I asked to the manager of pharmacy. But they can’t refund of them so I contact to public mobile directly.