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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Resolved! January promotion

Can I get the January free month plus data promotion after activation? I activated just a few days ago. 

Pappaconnie by Good Citizen / Bon Citoyen
  • 743 Views
  • 5 replies
  • 0 Bravos

Loss of service twice within the last day

I'm glad to see I'm not the only one with this issue at least. Last night at about 10pm central I had no service, and now at about 9 am I had the same issue, after restarting my device it came back online, however this is still annoying.Before you sa...

Thelime by Great Neighbour / Super Voisin
  • 508 Views
  • 3 replies
  • 1 Bravos

Sim card status

I registered for new sim card 9days ago. I haven't received it yet. I will leave the Hotel in 3 days and I need the sim card urgently. Please let me know about the status of the sim card.Thank youBxxxxxr xxxxxxxxx Edit by Dunkman: removed personal in...

bahador by Great Neighbour / Super Voisin
  • 800 Views
  • 10 replies
  • 0 Bravos

Outage/no service brampton ontario

I lost all service yesterday seemingly out of the blue. My account is paid in full and dosent seem to be any problems on my self serve that I can see. Anyone else experiencing this in brampton the gta

Cliffpike5346 by Great Neighbour / Super Voisin
  • 665 Views
  • 6 replies
  • 0 Bravos

Resolved! account deactivated this morning

I need help. Phone died, and got a new one last night, but you suspended my account today. I have resubmitted my credit card info, how do I get my phone working?  Credit card was not suspended or nothing so I figured my account was ok....I have been ...

240Chris by Good Citizen / Bon Citoyen
  • 921 Views
  • 7 replies
  • 0 Bravos

Resolved! Long-Distance Calls

When others call me it says that it is a long-distance call. Why is this?

Quinley by Great Neighbour / Super Voisin
  • 585 Views
  • 5 replies
  • 0 Bravos

Resolved! I prefer to have auto greeting form Public mobile

Hi,i can not delete greetings ( that i made myself ) from my voice box . I prefer to have auto greeting form Public mobile  please call me to my cell to speak with youmy cell xxxxxxxx44Thanks Val xxxx Edit: personal information removed  Dunkman

VALNIKOL by Great Neighbour / Super Voisin
  • 945 Views
  • 5 replies
  • 0 Bravos

Resolved! I was charged, but no order number

So i was trying to buy public sim card online and I was charged, but there is no order confirmation and to log a complaint I need an order number. Is it placed? Or it's not?

Navall by Great Neighbour / Super Voisin
  • 477 Views
  • 2 replies
  • 0 Bravos

I can't make calls or text

I have 40$ unlimited canada wide calling and texting plan but I can't use it. Plz help

Rishi2 by Great Neighbour / Super Voisin
  • 628 Views
  • 8 replies
  • 0 Bravos

Resolved! No Service

Hello, I've had no service for the past two days- I can't make phone calls or receive texts. I've checked my SIM, turned phone on and off, nothing is helping. I live in a small town up north, but other public mobile users still have service.   

aubyn by Great Neighbour / Super Voisin
  • 1244 Views
  • 4 replies
  • 0 Bravos

Resolved! Renew plan

Hi there, do you not do the pay per 3 months anymore? also I just reloaded my balance can you please renew my plan before I run out of data? I clicked renew now and it won’t work

frenchy93 by Good Citizen / Bon Citoyen
  • 1210 Views
  • 13 replies
  • 0 Bravos

Resolved! Promotion

I signed up for the promotion and activated a new plan just a few minutes ago. But I was charged and my account didn't have the bonus 5gb. When I was activating my account name (email) exceeded the characters allowed so I used a different email to co...

artisthire by Great Neighbour / Super Voisin
  • 1054 Views
  • 6 replies
  • 1 Bravos

Resolved! Retrieving past statements and receipts.

I was with Public mobile until about 3 weeks ago.  I am trying to retrieve  my statements and receipts from public mobile via Self Serve, but when I clicked on my account, there was no options on it.  

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Cactusjoe by Great Neighbour / Super Voisin
  • 546 Views
  • 3 replies
  • 0 Bravos

Plan suspended

Plan ended added cell time and didn't sign up for online account how to choose new plan funds are there but when *611 doesn't give options to pick plan help

Scottrobert69 by Great Neighbour / Super Voisin
  • 382 Views
  • 2 replies
  • 0 Bravos

Resolved! I have 10 minutes left of talk time

I received a text message saying I have 10 minutes left on my plan. I have the 15.00 plan so I purchased an add on of 500 extra minutes a month ago for Canada wide calling. So why am i getting this message? Does the add on not suffice and carry forwa...

Tony49 by Good Citizen / Bon Citoyen
  • 683 Views
  • 4 replies
  • 0 Bravos

Resolved! Need help and not getting any response from mods

My problem is I need to change my self serve email and community email as it is no longer my email  I forgot the password to my community account and it wouldn’t let me reset it without that email address so I had to create this new community account...

Resolved! phone number

why is Vancouver's mobile number not 778 but 672? never heard of 672? 

holden2021 by Good Citizen / Bon Citoyen
  • 839 Views
  • 21 replies
  • 0 Bravos

Re: Going straight to voicemail

Happening to me and it seems that Public can't/won't address it - or even acknowledge the issue. Like others, I have gone through every single potential on phone settings.  The ultimate test was switching the SIM to a different phone - and it failed ...

linkr by Good Citizen / Bon Citoyen
  • 690 Views
  • 11 replies
  • 1 Bravos
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