Reset account to add new credit card ifo

[softech · Accepted solution]

@Franjogrcic519   did you try to use the Forgot Password link to self reset the password?

https://selfserve.publicmobile.ca/forgot-password/

If you cannot reset it that way, open a ticket with PM Support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Once you can log into the account, you can go to Payment page, Manage my card and use Replace this card option to enter the new card info:

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

[MrSpock]

@Franjogrcic519 hi can't get into account? wait an hour and try again if you have no luck you will need to open a ticket, to speak to a customer service agent    Click here  Or if you are having issues with simon contact a CS Agent here:  https://bit.ly/2GGCJzH