Community

Resolved! US roaming issues

As stated on the PUblic Mobile website, problems with voice and text in the US when roaming due to dropping 3G networks will begin February 22, 2022. We did experience that this October and were very frustrated with our service. I have since changed ...

Resolved! Holiday promotion

Where is the text for the YES2 promotion?

Resolved! Reactivating

It’s not letting me reactivate my plan. I’ve been unable to call or text for the last week. My credit card is has processed other payments but it’s still not working here 

Resolved! Changed Plans

Hi, Last night I changed my plan to a $40 plan.  My Credit Card was charged but under account it is still showing my old $60 plan.   How long does this take to change?  Thank you 

Resolved! Insufficient Data after Activation

I just completed the process for transferring my phone plan between Koodo and Public on my Google Plex 4a (5g). I selected the $40 plan that would provide me 15 GB of data. I even put the code to obtain an additional 12 GB of data. It showed me that ...

Resolved! Mexico calling

Can I call a Canadian number in Mexico from Canada?

Resolved! Transfer from Fido to Public Mobile

Hello, I transferred my existing number from Fido to Public Mobile.I can place calls and send SMS. My cell is iPhone 11. My receiving calls go straight to Voice Mail.I am not able to fix this issue. Appreciate any suggestions on how to fix it. Thanks

Resolved! Phone number

I want to change to another phone compagnie and keep my number please

Resolved! Refund after disconnecting Public Mobile

Hello, Recently I switched Public Mobile to other operator,  I paid public mobile monthly fee up to December 10 before. How can I get a refund for unused portion of the month if my last payment credit card is not active anymore?

Resolved! Holiday giveaway 2022

I received my text message about the holiday giveaway for 2 gig of data and 500 minutes.  I replied yes2 then got a text saying it’s been added to my account but it’s been 3 days and it’s still not showing up????

Resolved! Add-ons

Why did my addons no transfer over this month.they don’t expire and I didn’t use them.

Resolved! New plan but no promised extras

 Just activated my PM plan yesterday but didn’t receive any of the promised bonus benefits. Didn’t receive : $10 new plan — 2gb data — 500 voice — 3x points— $5 / month discount.

Resolved! Number porting request

Resolved! How do I change my email?

The email I used to sign up with public mobile, I'm locked out of and I want to change it, but I can't get into my account because I need my old email to verify that it's me trying to sign in

Resolved! US roaming

Hi there. Am in the US and the first 250 MB of data worked great. It has Tun out though. I see that the plan I purchased has a one time 2GB top up but I can’t figure out how or when it kicks in. Help please! 

Resolved! Signed up for promo 15GB of 4G data for $40/month - plan not changing

Hello everyone, I signed up for the 15GB 4G data plan for $40 and received an automated message that this new plan would start in December (signed up back in October).It's now December and I still appear to have my old plan in place. Any help would b...

Resolved! How do I cancel a phone order? Have decided to bring my own phone...and need plan only.

I just ordered a phone and plan today.  Have decided on a different phone.  How do I go about cancelling the phone order and just sign up for the plan?  Delivery is pending in the next couple of days. Thank you!Michele

Resolved! Ad Ons

I'm going to Europe soon and I was wondering if theirs any ad ons for texting well I'm there

Resolved! Add On

My family is heading to Mexico for 10 days.   Does Public Mobile have any add on's for data and cellular?

Resolved! I am an existing client

I have been a client for more than 2 years,  I would like my data to be increased to 15gb instead of 2 

Resolved! How long does it take for Cha-ching text message to arrive?

My friend just used my referral code to activate her account 40 minutes ago. However, I still have not received the Cha-ching message from PM by now. I wonder how long does it usually take for the text message to arrive? Shouldn't it be right away up...

Resolved! Requesting cancellation of SIM request

Hi, I ordered a SIM online but was able to purchase one from a nearby store. Is it possible to cancel my order and refund the amount I paid online ?

Resolved! Cell phone type

Is anybody knows if PM can be used with Huawei cell phone? I know you can’t join Freedom Mobile if you have Huawei Cell phone 

Resolved! Is there a limit on how many friends we can refer?

As described in the subject, I wonder is there a limit on how many friends we can refer? Or, is there a limit on how many reward points we can earn each month?

Resolved! missing rewards text message to activate for existing customers

how to I get the text message from Public Mobile to activate the rewards offer using YES2 code in the reply?

Resolved! Plan - Promotion

During Black Friday this promotion was going on : $20 off for 15 months on the 55 $ plan. I did put the code, and it did confirm the 20$ off for the next 15 months, but I just got billed my first bill and it still charged me as if I had the 55$ plan....

Resolved! Problem getting the new $5 for 5 month refer-a-friend reward

I successfully referred a friend yesterday. According to the current PM policy, each user can refer a friend to get $5 for 5 months before Dec 12. However, I am not seeing this credit in my account. Does anyone know what is going on here?