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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone return / exchange

I just bought an iphone8 from publicmobile. The battery is defective and I am trying to return or exchange as I’m in the 30day warranty period. I’ve followed the process of opening a ticket and then wait … it’s been almost 48hrs with no response. I...

Resolved! Add a phone

Are you able to add another phone to your existing plan ? thanks

Resolved! Ne promotions

Any promotions right we can get as exciting customers?

Webpage doesnt work - not able see my current plan and change any plan to

annoying

Unable to send/receive texts after activation

I just activated my SIM card last night. I did not receive any SMS message confirming the activation but my previous SIM card lost service. When I put in my Public Mobile SIM, it says there is service but I am unable to send / receive calls and texts...

Resolved! Re: How do I reach a customer service agent

My plan has expired as a result of a new credit card expiry. I updated that accordingly, but my plan is still suspended. There is no balance due (despite me trying to select the option to pay any outstanding amount due). I can't reactivate manuall...

Resolved! Settings for Mobile Networks

I have a Samsung S8 and use Data only for Emergencies. What should my settings be on LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only, or GSM only. Thank you for any help.

Resolved! personal hot spot

when i click on setup personal hotspot it says to contact public mobile i have never had this issue can i not set up a personal hotspot??

Resolved! Does unlimited international SMS/MMS texting apply to incoming

Does "unlimited international SMS/MMS texting" apply to both outgoing and incoming texts, only in Canada?If I use my phone *only* for texting while in the USA will I need an add-on? <Edited to better explain the question.>

Resolved! Moving Abroad

I will be moving abroad to Europe in 2 weeks for the next 8 months and I was wondering if there is anyway I can keep my phone number once I get back and possibly my plan and rewards. Thank you

Constant texts telling me I can't send texts when I'm not trying to

I've seen similar problems, but nothing that solved for me. I'm roaming in the US now with a data only plan. I know I can't make calls or texts. However, I am getting strings of text messages from 611 - like 8 in a 10 minute span - telling me "Sorry,...

Resolved! How do I reach a customer service agent

I don't know how to reach a customer service agent. Can someone please assist. Thank you

reactivating

Resolved! reactivating

Plan was suspended as payment needed updating. I have made payment and provided new card info, but phone is not reactivated

Données mobile

Plan error

When using self serve I am unable to see my current plan. Every time I access it shows an error. Something went wrong, Please log out and log in .... Also, when I try to change the plan, under current plan it is just blanc. Any ideas?

Missed entering promo code activating new SIM - can it be added now?

Resolved! Missed entering promo code activating new SIM - can it be added now?

I registered a new SIM card today on a valid plan with the intention of getting the "2GBBONUS" (Sept 3-7), but I guess I missed the spot to enter the promo code. Is there any way to get that applied?

Can't redeem voucher codes

I bought a 50 account top up voucher when I bought my new SIM card and when I try to activate it I can't redeem the voucher code (I bought a 25 dollar one to see if it was that voucher's issue and nope, can't use vouchers at all) I don't have a credi...

2GBBONUS doesnt work

Resolved! 2GBBONUS doesnt work

Dear Public Mobile Community, There was an offer 2GBBONUS which worked till 31st of August for new customers. It didn't work for my account. I have the $35/month plan and it didn't work at all. I waited 10 days already. In my online account I have 3G...

Resolved! Voicemail

Hi everyone i had a question about voicemail I don’t know what the problem is but when I use voicemail it’s not working and I receive errors too !!!could anybody help me to use it?

Resolved! Changing my plan

Hello everyoneI just had a littke question about how to change my plan. How can i change my plan from this 100 minutes in 30 days to for example 200 minutes ?is it possible or no?

Need to complaint to PM - overcharge $15 SIM at Koodo dealer @Woodside Square

Resolved! Need to complaint to PM - overcharge $15 SIM at Koodo dealer @Woodside Square

This morning I went to Koodo dealer at Woodside Square to get PM's SIM card. They charged me $15 + tax for SIM card. Upon my question on the SIM card should be $10, they fenced it back claiming PM raised the price two months ago. As this card is for ...

Resolved! Monthly billing

I need a monthly billing statement in order to get reimbursement for my phone charges. How can I get one?

Resolved! history

how can I get my call history for the month of May