Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, just wondering if Public Mobile Live Chat is open still on Sundays? I requested a chat about 30 minutes ago and haven’t heard anything yet. I’m not receiving any texts and my texts won’t send and I’m looking to figure out why. I’ve rebooted...
Hi, yesterday I ported out my PM number to a new provider. I spent several calls with the new provider and had to re-request the port twice before receiving an authorization SMS from PM. Once the number appeared at the new provider, I could no longe...
Hello. I have been advised by PM agent to reach to the community board and see any solutions/updates. I am reading this, and the issue has not been resolved for my particular scenario. I am trying to help my 90 yrs. old dad who relies on his cell pho...
How do these people get to take money out of my bank account when I have never agreed to pre authorization to any payments?so I paid my bill with a debit tip up like I always doon Wednesday then last night I see public mobile took a different amount ...
I do not have access to my account email, thus I cannot verify my public mobil account and I need to change my payment info as I have been suspended. How do I do this?HELP PLEASE!!!!!!
Hey, I got this text message from the phone number 5194. Is this offer actaully true (I guess I could just respond back with YES)? And, is there a catch to this, because it seems like a no brainer for me since I'm paying $35 for 3GB?"Public Mobile he...
I do not have access to my account email, thus I cannot verify my public mobil account and I need to change my payment info as I have been suspended. How do I do this?HELP PLEASE!!!!!!
How do I get the right plan? Thought I had bought the 15Gb here it’s the 5GB for 40$. And I’m at 75 percent already here I thought I had lots of data
Last trip I bought US roaming and it didn't work. I went back and read the small print and it says you also need long distance. Can someone please tell me exactly ( not great at this stuff) what I need to buy to get my phone to work in the US for a s...
I am a new Canadian user and I was wondering when I travel to US, can I use my data from my plan(15 GB) and only purchase a roaming add-on? I’m presuming that I would be charged roaming fees if I didn’t buy the add-on. Please share with me if anyone ...
Hi, my phone was suspended, I paid the bill, shows as being active, but phone still can't call, receive calls or texts. suggestions?
Activated my SIMCreated the account with my email addressCould not select #Now can't login or reset password
I'm looking to port my number over from Koodo, but I don't see the button on the My Account page. Am I missing something?
clearly they are not the same as the account name (email address) and password on the account.on the community page if i hit create account it takes me directly to the community help page.so i can't for the life of me submit a ticket--lacking a commu...
It says it's "4G" speeds, right? But I did a speedtest from speed.cloudflare.com and it never really got over 4 Mb/s download rate.I compared my old $40/5GB at 3G plan: to the new $40/15GB "4G" plan: Same location, same phone (iPhone 14 Plus). Seem...
I am a current member of Public Mobile and I got a text message for a promo and it says that my friends can also get the same offer. The text message goes on to say "available for a limited time to new customers during the activation process," howeve...
I have enough funds in my account and the money is automatically deducted from my bank account but my SIM card is deactivated!
my usage says 17 minutes used but my account status stated all minutes used, what’s happening
I am unable to sign in to my account ever since outage started 2 days ago. Tried Incognito, cleared cache and cookies, tried different browsers, nothing seems to work. Every time I try to sign in I get the message "Page Expired". Only upside is my ph...
I’ve just switched to a 4G plan. My account verified this change. Why does my cellular service sometimes still say 3G and/or LTE like it did on my old plan?
I upgraded back in Oct 25? From 3G to 4G and STILL has not changed? I’m being charged 4G but still on 3G? So can you please help me with this and put through my up grade , thank you.
my card block due to payment issue how can solve?
Need to request phone number unlocked
I want to switch to 4G speed and have the bonus 15GB internet
